Exterior

Reviews of Best Western Paradise Hotel

2.5 out of 5
Best Western Paradise Hotel
5475 Clark Rd, Paradise, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 488 out of 823 reviews" "
Rating 8 - Good. 247 out of 823 reviews" "
Rating 6 - Okay. 60 out of 823 reviews" "
Rating 4 - Poor. 20 out of 823 reviews" "
Rating 2 - Terrible. 8 out of 823 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Randall, Redlands

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Will be back again
Stayed 3 nights in Apr 2024

4/10 Poor

Ed

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The powerful scented cleaner that they used to hide the methane Toilet stanch that lakes pick up because the wax rings need to be replaced on the toilet and using calking on the bottom of toilet at the time of new wax ring install.also use 2 peoples weight to simulate the heaviest human that would sit and slightly "rock-it"--- which caused the problem.
Stayed 1 night in Apr 2024

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Very good clean
Stayed 1 night in Apr 2024

8/10 Good

adilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda, Boise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and Clean comfortable room.
Stayed 1 night in Feb 2024
Response from Haroon Saddique on Feb 28, 2024
So glad you enjoyed your stay. We take cleanliness very seriously and in fact, just won the Best Western Cleanliness award from Corporate! We look forward to seeing you again Robert.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Haroon Saddique on Jan 28, 2024
Thanks for rating us a 10! We appreciate you-

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Haroon Saddique on Jan 28, 2024
Thanks for rating us, we appreciate you!

10/10 Excellent

whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Haroon Saddique on Jan 28, 2024
Thank you for taking the time to rate us. We appreciate you!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haroon Saddique on Jan 28, 2024
Come see us again soon!

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Haroon Saddique on Jan 13, 2024
Thank you for rating us. We appreciate you & hope you'll visit again soon-

10/10 Excellent

Barbara, San Luis Obispo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable, breakfast was plentiful. We will definitely return again….
Stayed 2 nights in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thank you for your review! Sounds like you enjoyed your stay with us, which makes us very happy. Hope to see you again soon Barbara!

4/10 Poor

Jessica

Traveled with partner
Staff almost walked in during an intimate moment and the receptionist claimed it was do to a new employee who made a mistake. This is unacceptable.
Stayed 1 night in Jan 2024
Response from Haroon Saddique on Jan 13, 2024
As per our phone conversation, we apologize for this error. We have offered a free night in hopes to reassure you of the security at our facility. We are happy you excepted!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thanks for rating us a 10. We appreciate you!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thank you Andrew, for rating us a 10.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the shower water was not hot.
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thank you for bringing this to our attention. We have located the problem and are in the process of fixing it. Come see us again!

4/10 Poor

Wendy

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I've had good experiences staying here in the past, but this time it wasn't so good. The shades on the window would not go up, so we couldn't have any natural light. The shades were also filthy, with hand prints all over the bottom edge. The mattress cover was filthy, as was the tile in the bathroom.
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
My team & I apologize for not meeting your expectations. I've called a housekeeping meeting and will go over the issue's you experienced. Rest assured that they will be corrected. Thank you for leaving us a review-

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thanks Elizabeth, for rating us a 5 out of 5. We appreciate you-

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thanks for rating us a 10 out of 10- we appreciate you!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Dec 14, 2023
Thank you for rating us! We appreciate you-

2/10 Terrible

dickey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rudeness
Stayed 2 nights in Dec 2023
Response from Haroon Saddique on Dec 14, 2023
We are sorry to read your review and would like it if you could reach out to us to discuss why you answered this way.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thank you Wendy for rating us a 10! Hope to see you again soon-

10/10 Excellent

Clara O

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I must do another state
The people were very friendly, and the breakfast was great
Stayed 2 nights in Dec 2023
Response from Haroon Saddique on Jan 13, 2024
Thank you for your review. Be sure to come see us again sometime.

8/10 Good

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Haroon Saddique on Jan 13, 2024
Thank you Terence, for rating us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
A very nice place to stay. Staff was great, and friendly. <><
Stayed 1 night in Nov 2023
Response from Haroon Saddique on Nov 29, 2023
Thank you for your review Elizabeth. We appreciate you!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Haroon Saddique on Nov 29, 2023
Thank you Jonathan, we look forward to seeing you again! We appreciate you-

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Haroon Saddique on Nov 18, 2023
Thank you for rating us a 10. We appreciate you!

10/10 Excellent

Wenceslao

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service.
Stayed 1 night in Oct 2023
Response from Haroon Saddique on Nov 10, 2023
Thank you! Come see us again soon-

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about my stay. It was very quaint, staff was very welcoming and breakfast was great! Very satisfied with room as well!
Stayed 1 night in Oct 2023
Response from Haroon Saddique on Nov 10, 2023
Thanks Angel, for your review. We appreciate you! Be sure to come see us again.

8/10 Good

kaylynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Haroon Saddique on Oct 19, 2023
Thank you for rating us. We appreciate you and hope to see you again.

10/10 Excellent

timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Haroon Saddique on Oct 19, 2023
Thank you for rating us a 10 Timothy. We appreciate you taking the time out of your busy day!

10/10 Excellent

Reba

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Haroon Saddique on Oct 19, 2023
Thank you for the 10 out of 10 rating.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay, at a great hotel.
The hotel staff were great. I had a few questions, and they were very helpful. The breakfast in the morning was also excellent. I would return without any hesitation. We had a great stay.
Stayed 2 nights in Oct 2023
Response from Haroon Saddique on Oct 9, 2023
Thank you Michael, for your great review. We appreciate you and hope you'll come see us again soon.

10/10 Excellent

Vito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
Comfortable place to stay. Clean, spacious and location was perfect.
Stayed 2 nights in Sep 2023
Response from Haroon Saddique on Oct 6, 2023
Thank you for your review. We appreciate you! Be sure to come see us again, anytime.

10/10 Excellent

Michael

Liked: Amenities
This location works well for me and fits my needs. I have stayed here several times and it is one of my favorite places to stay.
Stayed 1 night in Oct 2023
Response from Haroon Saddique on Oct 6, 2023
Thanks Michael, for your review. We are glad to have you and appreciate you taking the time to share your experience with others.

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities, room comfort
Nice room. Relatively clean. Made up nicely for the second night. I asked for a top floor room away from elevator and ice maker. The assigned room was as far away from both as was possible. Nice staff on check in and out. Breakfast was good with lots of choices. Carpets were in need of a thorough cleaning, especially hallway and before the elevator. Basically, a good accommodation for a short two-day stay.
Stayed 2 nights in Sep 2023
Response from Haroon Saddique on Oct 6, 2023
Glad to hear you enjoyed your stay. And thanks for sharing your thoughts with others. We look forward to your next visit.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, clean and quite, friendly and helpful staff. Great beds ! Very roomy, plenty of parking and nice breakfast included. ****
Stayed 2 nights in Sep 2023
Response from Haroon Saddique on Oct 6, 2023
Thanks Rick! Your review was greatly appreciated. Be sure to come see us again next time you're in the area.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Haroon Saddique on Oct 6, 2023
Thanks for rating us a 10!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Haroon Saddique on Oct 6, 2023
Thanks for rating us. We appreciate it.

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Haroon Saddique on Oct 6, 2023
Thanks Sharon, for taking the time to rate us. We appreciate you

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!!!
This was a very clean and comfortable hotel. It was quiet. The bed was great. The breakfast had many options. It was worth the drive out of our way to get there!! The only hotel in a week of stays that had a place to fill your water bottle with cold water!!
Stayed 1 night in Sep 2023
Response from Haroon Saddique on Sep 16, 2023
Thank you Patricia, for the great review. We appreciate you! Please come see us again soon.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and odor-free
Stayed in a pet friendly room and there was absolutely no odor detected from any precious pet guests. The room was very clean md comfort.
Stayed 1 night in Sep 2023
Response from Haroon Saddique on Sep 16, 2023
Thank you for taking the time to leave us a review. We look forward to seeing you again, soon!

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Most of the staff was good. the manager changed my booking and i was given the wrong type of room for the first night. He did rectify the situation and i had the correct room for the next 2 nights. The night staff that check us in was not friendly and was rude. instead of apologizing for the change, she said there was nothing she could do. even after showing her my reservation and expressing my frustration, there was no compassion or empathy even though it was not under her control.
Stayed 3 nights in Sep 2023
Response from Haroon Saddique on Sep 16, 2023
I apologize that we were sold out on the day of your arrival. Unfortunately we didn't have any room to be able to move around room types. We don't typically change room types unless the guest request it, so we must have had an urgent need for the type of room you originally booked. Again, I apologize for any inconvenience. Thank you for choosing Best Western, we hope to see you again.

8/10 Good

Laura

Traveled with family
Liked: Staff & service, amenities
Nice facility but room was dirty. Bathroom floor was dirty and there was urine by toilet. Tool were left in the room and I stepped on a screw
Stayed 2 nights in Sep 2023
Response from Haroon Saddique on Sep 5, 2023
Laura, I most certainly hope you contacted front desk so that we could move you rooms. This is unacceptable and I will be calling a staff meeting first thing tomorrow. I'm sorry for any inconvenience you may have had. I assure you that this is NOT typical of our hotel.

10/10 Excellent

Merle

Liked: Property conditions & facilities
Staff are very helpful
Stayed 3 nights in Sep 2023
Response from Haroon Saddique on Sep 5, 2023
Thank you for your review. We appreciate you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, clean and reasonably priced
Customer service was great, from the time we called and spoke to the representative; until we checked out. More companies need to encourage in - person, customer service. Relying too much on technology with no human conversations, only encourages depression and loneliness. God Bless you best western.
Stayed 1 night in Aug 2023
Response from Haroon Saddique on Nov 10, 2023
Thank you for your review. We appreciate you! Please come see us again soon-

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The staff was friendly, professional, and attentive to guests. The hotel and rooms were clean and comfortable. The breakfast was delicious and the person who was preparing it was thoughtful.
Stayed 1 night in Aug 2023
Response from Haroon Saddique on Aug 26, 2023
Thank you Kimberley, for leaving us such a great review. We are thrilled that you enjoyed your stay. Come see us again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Haroon Saddique on Aug 20, 2023
Thank you for rating us a 5. We appreciate you!