Desk, blackout drapes, iron/ironing board, cribs/infant beds

Reviews of Super 8 by Wyndham Willows

2 out of 5
Super 8 by Wyndham Willows
457 Humboldt Ave, Willows, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 215 out of 588 reviews" "
Rating 8 - Good. 247 out of 588 reviews" "
Rating 6 - Okay. 77 out of 588 reviews" "
Rating 4 - Poor. 32 out of 588 reviews" "
Rating 2 - Terrible. 17 out of 588 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is minimal. I had issues with WIFI all weekend. TV is dish with mostly useless marketing channels; only a couple or three with news etc.
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful short stay
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 12, 2024
Hey Scott, we are pleased to learn that you have given us a lovely review of your short vacation. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Super 8 Willows!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, quiet
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Gordana, we thank you for honestly rating our hotel, facilities, and services. Our main objective is to provide a clean, quiet, convenient room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Super 8 guest experience on your next visit to Willows.Kind Regards,Super 8 Willows Customer Care Team

2/10 Terrible

Gurdeep, Surrey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell like pop in the room, not that clean
Stayed 1 night in Mar 2024

6/10 Okay

Jessica, Victoria

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled very musty and the bathroom had some built up dirt in areas. The ground floor was quite noisy with people out in the parking lot of the hotel (and the hotel next door). Breakfast was very limited. Wifi was great!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Jessica, we sincerely apologize for the issues you encountered during your stay. It's disheartening to hear about the musty smell in your room and the cleanliness concerns in the bathroom. We appreciate your feedback and will address these matters with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Additionally, we apologize for the noise disturbance from the parking lot and neighboring hotel. We will take steps to minimize such disturbances in the future. While we're glad to hear that you enjoyed the wifi, we regret that breakfast did not meet your expectations. Your feedback is invaluable to us, and we will review our breakfast offerings to see how we can improve. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more pleasant stay.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Sharron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good stay. No complaints
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Dear Sharron, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Super 8 Willows. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Kendra

Stayed 5 nights in Feb 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

James

Liked: Cleanliness, staff & service
Very friendly staff. Clean basic room.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Dear James, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean accommodation and friendly service. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to review our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Super 8 Willows on your next visit!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Maureen, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an easy stop on our way south from Oregon. Everyone was friendly and helpful. Nice town.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 6, 2024
Dear Maureen, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Super 8 Willows with the finest of our facilities and services!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Maria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Bed was comfortable, ample well-lit parking. Some repairs needed in the room such as towel bar missing, but everything very clean. Breakfast was average, but enough healthy options to satisfy. Convenient location for passing through in I5 road trip home. Dog friendly.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Maria, thank you for taking the time to share your feedback with us. We're pleased to hear that you found the bed comfortable, parking ample, and the room clean. Your comments regarding the needed repairs have been duly noted, and we will handle them promptly to enhance our guests' experience. We appreciate your understanding and are glad you enjoyed the breakfast options. It was a pleasure to have you as our guest, and we hope to welcome you back on your next trip through the area.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

JOHNNY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is super friendly. Location is clean and quiet. This is our third stay here in the last three months.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 23, 2024
Dear Johnny, thank you for rating our services and reviewing your stay at Super 8 Willows. Our staff contributes their best efforts to ensure that our guests receive a premium hotel experience enriched by clean and quiet accommodations at modest rates. We're delighted to have done that for you suitably on all your visits. Our courteous customer service is a matter of pride for us, and your appreciation makes us overjoyed. We generously offer our hospitality and care to all our dear guests, so you can be assured that we will serve you relentlessly for your comfort. Let us know when you're revisiting Willows so we can arrange excellent accommodation for you again!Kind Regards,Super 8 Willows Customer Care Team

2/10 Terrible

Clinton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a quiet place to rest after a long travel day well keep on traveling. We stayed here for one night and when we got there we noticed the pool had been filled in and a few plant had been planted instead. When registering the staff person gave us a room at the end of the hall on the ground floor, told us breakfast was in an area at the front of the hotel. Little did we know that this hotel is next to the race track so all the racers were staying at the hotel they parked their cars right out side our window and commenced partying when we asked at the desk to have them move else where we were to it was ok they are all regular customers when we said they are two feet from our window nothing was done. This is all so a pet friendly hotel so these people just put there dogs in their rooms and let them bark all night. They did stop around 3 am. when we got up and went to have breakfast there was none no coffee no hot water for tea nothing. When we checked out there was just a note at the front desk tell us to place the key in this little box no one around. What a dump.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 22, 2024
Dear Clinton, we are genuinely sorry to hear about the challenges you faced during your recent stay with us, and we sincerely apologize for the impact it had on your experience. The issues you raised, from the noise disturbances caused by the racetrack events to the lack of amenities and service, do not reflect the high standards we strive to maintain. We deeply regret that our team did not address your concerns promptly, and we will be conducting a thorough review of our policies to ensure such lapses are rectified. Your feedback about the pet-friendly environment has been duly noted, and we will take measures to improve our pet policy for the comfort of all our guests. We understand the importance of a quiet and comfortable stay, and we are committed to making the necessary improvements to regain your trust. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a positive experience.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Marquis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was great. We traveled from Portland, OR to Willows, CA and had kids with us and had requested an early check-in and they let us check-in early. They also gave us extra pillows, blankets, and towels. I am HIGHLY ocd about cleanliness and this hotel was extremely clean. Highly Recommend.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Dear Marquis, thank you so much for taking the time to share your positive experience with us! We are delighted that our staff provided excellent service during your stay, accommodating your early check-in request and ensuring you had everything you needed for a comfortable stay with your family. Your recognition of our efforts to maintain a high standard of cleanliness means a lot to us. We truly appreciate your recommendation and hope to have you back here for another great stay.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

WAYNE, Morada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually, I would not stay at a Super 8, especially in a larger city type location where it attracts undesirable elements. Since this Super 8 is located in a small town and located across the street from a CHP station, I gave it a try. Overall it has good reviews regarding cleanliness and service, and I recommend it.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Wayne, thank you for giving our Super 8 a chance and sharing your positive experience. We're thrilled to hear that our location in a small town and proximity to a CHP station provided a sense of security for you. Your recommendation based on cleanliness and service reviews is greatly appreciated, and we're honored to have earned your trust. We understand your concerns, and we're committed to maintaining the high standards that contributed to your positive stay. Please let us know the next time you visit Willows so we can set up another wonderful holiday experience for you!Kind Regards,Super 8 Willows Customer Care Team

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
"Hot Breakfast" turned out to be continental breakfast, plus a pancake machine. No covering near the check in office, got soaked trying to get my suitcase in to check in. Never saw a charge for my small dog on the hotel website- in some hotels, "pet friendly" means free, this one charged.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 9, 2024
Dear Susan, thank you for taking the time to share your recent experience with us. We sincerely apologize for any confusion regarding our breakfast offerings and the inconvenience caused during check-in due to the lack of coverage near the check-in office. Your feedback is vital, and we are actively working on improving our communication about breakfast options. Additionally, we regret any oversight concerning the charge for your dog. We will review our online information and make the essential changes to ensure accuracy. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for an enhanced and seamless stay in the future.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Deborah, Winthrop

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 9, 2024
Dear Deborah, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Super 8 Willows. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our friendly staff makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

KATHERINE A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and staff was very friendly
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Katherine, we are happy to have hosted and served you exceptionally well at Super 8 Willows. Thank you for your kind words about our friendly staff services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Willows, with our facilities running at their best.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Dec 16, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Judy

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear Judy, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Super 8 guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly upon arrival Very convenient and easy access to the freeway
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Hey Andy, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Super 8 Willows!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Dannen

Traveled with group
Liked: Cleanliness, staff & service
Great stay! Love the welcoming clerk!
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Dannen, we are happy to have hosted you and served you well at Super 8 Willows. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

david, silverton

Liked: Cleanliness, staff & service, property conditions & facilities
very nice stay, the folks were super nice and seemed like a safe area
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 9, 2023
Dear David, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Super 8 Willows. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little hotel is clean, quiet and safe. The room and bed were very comfortable. The breakfast was very minimalin selection.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear Mark, thank you for letting us know you had a great stay at Super 8 Willows. We're glad our clean, quiet, safe, and cozy accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Changfu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Changfu, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

JOHNNY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and comfortable. Staff was friendly and very helpful. Location to dining and shopping was very excellent.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Dear Johnny, we are pleased that you thoroughly enjoyed your time at Super 8 Willows. We appreciate you letting us know how satisfied you were with our accommodations, customer service, and location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Willows.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Judy

Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 3, 2023
Dear Judy, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Super 8 Willows in advance, and we'll book a perfect room for your vacation. Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 1, 2023
Hey Leonard, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Super 8 Willows!Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Erin, La Palma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for a night. Older but well kept and clean.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 18, 2023
Dear Erin, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and well-kept accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our facilities. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Super 8 Willows on your next visit!Kind Regards,Super 8 Willows Customer Care Team

2/10 Terrible

Gale

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 7, 2023
Dear Gale, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

SAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget stay! Thanks
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 9, 2023
Dear Sam, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you on a decent budget. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Super 8 guest experience on your next visit to Willows.Kind Regards,Super 8 Willows Customer Care Team

6/10 Okay

Duke

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 7, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

charlotte, olympia

Traveled with family
Liked: Cleanliness, staff & service
The place was clean in the bed was super comfortable but the room had a stale smell to it that was a little off-putting but other than that it was a good overnight stop
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 4, 2023
Dear Charlotte, we appreciate your positive comments about our clean accommodations and comfortable beds. We apologize for the stale smell in your room; we will investigate and address this issue promptly to ensure a more pleasant stay for our guests. If you felt that any of our other facilities or services were not on par with your expectations, we encourage you to open up and inform us. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

CHRISTINE

Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Paris

Disliked: Cleanliness, staff & service, property conditions & facilities
The smoke alarm was going off in our room so they moved us to a much more outdated and dirty room with stuff beds. Wouldn’t recommend
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Guest, we apologize for the inconvenience you experienced with the broken smoke alarm and the worse conditions of the room you were reassigned to. This is not the level of service we aim to provide, and we will investigate this matter further to prevent such issues in the future. We intend to fix the smoke alarm and upgrade our accommodations, as we hope to host you again and provide you with a more comfortable stay.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Karin

Clean place for a stopover
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 25, 2023
Dear Karin, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Super 8 Willows on your next visit!Kind Regards,Super 8 Willows Customer Care Team

6/10 Okay

Carl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very convenient for Thunderhill users, but terribly smelly room.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 18, 2023
Dear Carl, we appreciate your feedback regarding your recent stay, and we're delighted to hear that our hotel's location was convenient for Thunderhill users. However, we deeply apologize for the issue you encountered with the room odor. Your comfort and satisfaction are paramount to us, and we will promptly investigate and address the source of the smell to ensure it is resolved. We hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

MICHELE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to the 5 freeway and a lot restaurants nearby
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 25, 2023
Dear Michele, thank you for letting us know you had a great stay at Super 8 Willows. We're glad our clean accommodations and convenient location worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Lindsay

Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Hi Lindsay, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Super 8 Willows with the finest of our facilities and resources!Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Diane

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Room and bedding were clean. Room was easily accessible for my disabled husband. The staff was helpful and as accommodating as they were allowed to be. They were watchful so we felt safe. Breakfast choices were limited but fresh and enjoyable. There could be a bit more outdoor pet area space.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Sep 5, 2023
Dear Diane, we appreciate your kind comments about the cleanliness of our property and accommodations, the accessibility of your room, and the helpfulness of our staff. We're pleased to hear that you felt safe and enjoyed our fresh breakfast offerings. We have noted your suggestion for an additional outdoor pet area, which we will consider for future improvements. Your feedback is important to us, and we hope to welcome you back for another enjoyable stay.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your breakfast selection is very weak.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 1, 2023
Dear Ronald, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for the shortcomings in our breakfast service on your next visit. Let us know about your next visit to Willows in advance, and we'll book a perfect room for your vacation. Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Mariusz

Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 18, 2023
Dear Mariusz, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Super 8 Willows. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind Regards,Super 8 Willows Customer Care Team

10/10 Excellent

Boris, San Francisco

Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 18, 2023
Dear Boris, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Super 8 Willows. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind Regards,Super 8 Willows Customer Care Team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The idea of breakfast was not appropriate. Not much variety of choices.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 24, 2023
Dear Guest, thank you for sharing a kind review of your visit. We have noted your comment about the shortcomings in our breakfast, and this shall be duly sorted out. Thank you for sharing your honest feedback and suggestions. We are delighted that you chose to stay at Super 8 Willows and would love to host you again.Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked clean. Smelled clean. Friendly staff. Easy parking and check in. Several dining options within walking distance. Great nights sleep after a long hot drive.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 22, 2023
Dear Dawn, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, comfortable, friendly, and convenient accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Super 8 Willows on your next visit!Kind Regards,Super 8 Willows Customer Care Team

8/10 Good

Palma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
comfortable rest stop
Comfortable over night stay to rest before continuing on our journey. Bed was clean and comfortable. Mini frig was not working though, which was frustrating since we ha a cooler of items that needed refrigeration, at least the ice machine was fairly convenient to use.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 18, 2023
Dear Palma, we're pleased to hear that you had a comfortable overnight stay and that the bed provided a good rest for your journey. However, we apologize for the inconvenience you experienced with the non-functioning mini fridge in your room. We understand how frustrating that can be, especially when you had items that needed refrigeration. We're glad to know that the ice machine was available to help with your needs. Your feedback is valuable to us, and we'll use it to improve our services and facilities. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better stay in the future.Kind Regards,Super 8 Willows Customer Care Team