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Reviews of Red Roof Inn Jackson, OH

2 out of 5
Red Roof Inn Jackson, OH
1000 Acy Ave, Jackson, OH

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 499 reviews" "
Rating 8 - Good. 171 out of 499 reviews" "
Rating 6 - Okay. 91 out of 499 reviews" "
Rating 4 - Poor. 55 out of 499 reviews" "
Rating 2 - Terrible. 43 out of 499 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

CINDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating unit in our room was very noisy and one of the guests were vaping at 5am so the fire alarm went off!!
Stayed 1 night in Apr 2024
Response from Kamaria RediResponse Specialist on Apr 21, 2024
Dear Cindy,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance caused by the heating unit and the situation you mentioned regarding the fire alarm. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Stephen, Warren

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They gave us a Handicap Room that smelled like pee. I booked in the morning to get a nice room, but didn't. Came in at 10:15 so was very tired
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 7, 2024
Hello Stephen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson, OH. I am disappointed that your experience did not meet your expectations due to the odor of the room not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert

Business traveler, Traveled with family
It was nice
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on Feb 29, 2024
Hello Robert, Thank you for telling us about your stay at the Red Roof Inn Jackson, OH. I am glad you enjoyed your experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

Shilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Jan 29, 2024
Thank you for taking the time to write about experience at the RED ROOF INN JACKSON OH. Shilo, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our peaceful hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Shilo, and can't wait to see you back at Red Roof soon, where we can continue to offer you a peaceful stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Dec 14, 2023
Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 13, 2023
Thank you for taking a moment to leave a review, Mike. The staff and I at the Red Roof Inn Jackson, OH appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Devorine RediResponse Specialist on Dec 13, 2023
Thanks for sharing this perfect rating, James. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing Red Roof Inn Jackson, OH. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof Management RediResponse Specialist

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 17, 2023
Thank you, Gordon, for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Solid stay.
Staff was friendly, room was mostly clean, warm breakfast. My bed was extremely firm, only complaint. My driveway would probably be softer.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 6, 2023
Thank you Cody for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am happy to read our friendly staff, clean rom and warm breakfast bed met your standards. However the uncomfortable bed hindered your experience. At Red Roof, it is our intention to have your confidence in our abilities to eliminate future happenings. Please know that we value you as our guest and appreciated your business with us. Thank you for sharing your feedback. Very truly yours, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs lights
Ok for the cost, 100.40, clean, ok breakfast and coffee and ok breakfast. Nice, helpful staff. Only could it needs more outdoor lighting as it was dark outside and finding to checkin ck
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 4, 2023
Thank you for taking the time to write about experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. Barbara, it is so rewarding to read that you had a great encounter with us and we truly appreciate your comments about the cost and cleanliness of our hotel, our breakfast to be ok, and all the other kind remarks mentioned. However, you indicated that there should be more outdoor lighting.We appreciate your business, Barbara, and can't wait to see you back at Red Roof soon, so we can have the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Douglas

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
The bathroom had flaked paint all over the floor and in the room it looked like it hadn't been used for a long time. There was areas of odd paint likely covering mold. And there were all kinds or holes in the walls that obviously had pictures hung sometime in the past.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Nov 2, 2023
Dear Douglas,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am sorry that your experience did not meet your expectations due to the cleanliness of the bathroom floor not being up to your standards, the holes in the walls you mentioned, and the other highlighted concern. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel appears older but well maintained. Clean, staff pleasant, room quiet. Would stay again.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 25, 2023
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're pleased to know that you found our location to be convenient due to its cleanliness, pleasant staff and quiet room, however, you indicated that you felt the property was old. We appreciate you bringing this to our attention. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay here at our Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Martin

Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Nov 15, 2023
Hello Martin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 29, 2023
Hello Cheryl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you stay with us again, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Theresa

Traveled with partner
Our room was clean. Mattress was ok - not spectacular. Breakfast was very minimal.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 22, 2023
Dear Theresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. I am happy to hear that you found your room to be clean and the mattress to be ok. However, I am sorry our breakfast options were not being up to your standards. As it relates to breakfast, there are restaurants close by.Thank you again for your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, quiet and easy check in.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 10, 2023
Hi Barbara,I appreciate your comments regarding your recent stay at the Red Roof Inn Jackson, OH. I am happy that you were pleased with our cleanliness and our quietness and to hear that you had a easy check-in. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Elijus

Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 30, 2023
Hello Elijus, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Bain

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One the rooms had scorch marks on both the sprinkler and the smoke alarm, the same room lacked a door chain for security, and the other room had mold in the bathroom.
Stayed 3 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 23, 2023
Dear Bain,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson, OH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold in the bathroom, scorch marks on the sprinkler and all the other concerns that you highlighted. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your concerns will be taken into consideration. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Pamela

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Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Staff & service, room comfort
Quick Overnighter on the Road
This was a great overnight stop when we were too tired to drive all the way back home from an all-day festival. Every human I encountered was exceptionally pleasant, friendly and helpful. What I liked, easy on and off the highway, frictionless and friendly check-in, close to place to eat for dinner. Clean room and comfy bed. What could be better - I was in a second floor room and obviously the building has had a roof leak - stains and mold on the ceiling. For breakfast, would have appreciated an option of yogurt - not just sausage biscuits in a microwave, sugary cereal or waffles. But they did have fresh fruit - Yay!
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 23, 2023
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSON OH. Red Roof value you as our guest and welcome your 8/10 score. It's great to know that you had a frictionless, friendly check-in, comfy bed and all the positive comments that you highlighted. However, regarding your comment that there were stains, possible mold on the ceiling and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Josie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Grateful for the cozy, quiet getaway
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on Sep 18, 2023
Dear Josie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson, OH. I am glad to read that you were pleased with the your stay. You mentioned that it was it was cozy and quiet, resulting in a 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Alexander

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was incredibly kind and helpful! Our room was not as clean as they could have been. Beds and linens were clean, bathroom was clean, but floors and ceilings were very gross and there was mold in the mini fridge. The room also didn't appear to have been dusted in a while either. Overall, it wasn't a bad stay, but likely we would not come here again if we could find other accomodations.
Stayed 2 nights in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Alexander, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Jackson, OH. I'm thrilled to see that you loved the cleanliness of the bathroom and the friendliness of our staff, prompting your 3/5 score. However, I was bit saddened to see that your stay fell short of your expectations due to the possible mold and the lack of cleanliness of the room. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that our Red Roof team value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Seth Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Renea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on Sep 17, 2023
Dear Renea,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jackson, OH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 16, 2023
Hi Melanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Terence

Stayed 1 night in Sep 2023
Response from Devorine RediResponse Specialist on Sep 14, 2023
Thank you for rating your recent stay, Terence. Red Roof values you as our guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Jackson, OH. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the NEPG. 12 minutes away and fair prices. Good breakfast options and pet friendly.
Stayed 2 nights in Sep 2023
Response from Devorine RediResponse Specialist on Sep 12, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Jackson, OH, Jeff. I am thrilled that you were pleased with our breakfast menu and our pet friendly policy. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

4/10 Poor

Noah

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived, the room was dirty. The floor was sticky with a spill that hadn't been cleaned. There were crumbs and dirty papers on the desk and dirt on all of the bathroom surfaces.
Stayed 2 nights in Aug 2023
Response from Oniel Rediresponse Specialist on Sep 7, 2023
Hi Noah,Thank you for taking the time to write a review of your stay at the Red Roof Inn Jackson, OH. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room cleanliness, please accept our most sincere apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood sentiment about property and normal occupancy was not favorable.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 7, 2023
Hello Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Jackson, OH. We are sorry you had a less than satisfactory experience, prompting your 4/5 rating. It saddens me to read that you weren't pleased with our neighborhood, our apologies for any inconvenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Marsha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on Aug 15, 2023
Hello Marsha,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Heather

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 4, 2023
Dear Heather, We at the RED ROOF INN JACKSON OH are saddened to have earned your low scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Aug 3, 2023
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Aug 1, 2023
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Kerry-Lee RediResponse Specialist

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. Had trouble accessi n g wifi. Breakfast bar leaves a lot to de desired.
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on Jul 24, 2023
Dear Valued Guest,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSON OH. It's great to hear that you found your visit to be ok. However, I am sorry you had difficulties accessing the Wi-Fi and the breakfast bar was not being up to your standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Deborah

Traveled with family
Disliked: Property conditions & facilities
No swimming pool, broken vacant cars sitting in the parking lot, not much offered in their free continental breakfast, poor gym, etc.
Stayed 1 night in Jul 2023
Response from Nishaye RediResponse Specialist on Jul 14, 2023
Dear Deborah, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Jackson, OH. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that yours was than ideal. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRediResponse Specialist

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Good for cars with trailers …
Check in staff was ok. Didn’t mention any amenities other than WiFi password on key holder. Ice maker broken and when asked where another was, the response was “oh it’s not working again? That is the only one”. Vending snack machine upstairs is empty with a note directing you to see downstairs Pepsi machine (did not see what snacks are in Pepsi vending) Room upon arrival was OK. The floor is a type of faux wood linoleum (?) and was sticky. The a/c was on but room has musty smell walls have chips, small holes and scuff marks. Refrigerator is in room but did not use. Can hear it humming but was too tired for it to prevent me from sleeping this time. Bed was comfortable Bath toilet is very low making it hard for adults to use. The tub has a bar that I had to hold on to to avoid sliding. Not sure if it was just slippery from oils used but tub seemed slight angled? Overall room was clean. Sink has a 4 side light and I didn’t use the hair dryer or iron/ironing board. Did not use WiFi or tv so can’t speak on that. Few people staying on this night but was quiet in my area. Parking good for pulling a trailer. If they were full I don’t know if that might be a concern but large area next to parking where trucks/trailers so I was able to get in and out. No pets allowed which would normally have made me skip this place since I travel with my dog 95% of the time. Also the elevator makes creaky noises and shutters. I’ll be taking the stairs down when I leave.
Short toilet
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on Jul 9, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. It's great to hear that you found our front desk staff to be ok, the bed to be comfortable, your room to be ok and overall clean, and the parking to be good. However, I am sorry for any inconvenience caused due to the broken ice maker you mentioned, the empty vending machine, cleanliness of the floor not being up to your standards, the odor you described, and the other highlighted concerns. Pertaining to pets, this hotel adheres to a strict one pet per room policy. I have shared your comments with management to address your concerns.In the future, should you stay with us again, feel free to contact the front desk to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Terence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine accommodations
The stay was fine. The room was clean and everything was functioning.
Stayed 2 nights in Jun 2023
Response from Devorine RediResponse Specialist on Jul 5, 2023
Hi Terrence,I appreciate your comments regarding your recent stay at the Red Roof Inn Jackson, OH. I am thrilled to hear that your stay was fine, the room was clean and everything was functioning. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Paul, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and everything appeared to be new. Definitely would recommend.
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jul 4, 2023
Hello Paul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. I am happy to read your comments regarding you found your room to be very clean and everything to be newly updated, and your likeliness to recommend prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Darlene, Myrtle Beach

Traveled with family
Liked: Staff & service, property conditions & facilities
Bathroom had a dirty washcloth left from previous guest. The TV didn't work unless you paid for premium channels. Breakfast was very skimpy.
Stayed 3 nights in Jun 2023
Response from Sharma RediResponse Specialist on Jul 4, 2023
Dear Darlene,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am sorry your stay fell short of your expectations due to the situation you mentioned regarding the bathroom, our breakfast options not being to your liking, and the other highlighted concern.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Susan

Traveled with family
Ok for quick stay
This hotel is ok for an quick overnight stay. It was fairly clean and easy to get to off the highway. Not great or excellent but ok.
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jul 3, 2023
Hello Susan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. It's great to hear that our hotel met your needs, you found it to be clean, and easily accessible off the highway prompting your 3/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stay there twice. On the way to the college World Series one night and back home after the trip.
Stayed 1 night in Jun 2023

8/10 Good

Edwinna

Stayed 1 night in Apr 2023
Response from Carla Red Roof Managemen on Jul 19, 2023
Hi Edwinna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Janet or John

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Recordo Rediresponse Specialist on Aug 3, 2023
Hello Janet, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 Good

DOUGLAS

Stayed 1 night in Jun 2023
Response from Carla Red Roof Management on Jul 19, 2023
Hi Douglas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Katheleen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jun 2023
Response from Xao RediResponse Specialist on Jun 15, 2023
Hi Katheleen,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Jackson, OH with us. It was so rewarding to see that we earned your perfect score and that everything was great. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

8/10 Good

Jasen

Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jul 7, 2023
Hello Jasen,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Shiho, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on Jun 15, 2023
Thank you for sharing your perfect rating with us, Shiho. Our staff at the Red Roof Inn Jackson, OH was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for my one night stay
Overall a good nights stay. Front desk person was very friendly and accommodating. I was traveling by motorcycle and was able to secure a first floor room which made it easier to drag my gear in and out. My room was quiet, the shower had plenty of hot water, the heater worked well and the bed was comfortable. These are my main concerns after a 450+ mile day on the road.
Stayed 1 night in May 2023
Response from Toni-Ann RediResponse Specialist on Jun 6, 2023
Hello Steven,Thank you for your review of our property, your interaction with our front desk staff, comfortability of your bed and the convenience of our location. We are happy to know that these experiences were pleasing to you and met your expectations. Your feedback is always welcomed as it only helps us to improve our services. Thank you again, we hope you'll return so that we can provide you with another great stay. Best wishes, Toni-Ann RediResponse Specialist

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dissatisfied and exhausted
I made this reservation at 6:45pm the day I was planning on checking in. My husband I arrived at the hotel at 4:15 am, and I was scolded by the front desk attendant that I should’ve called to let them know I was checking in late. I didn’t know this as my reservation said check in was at anytime, I told her that and apologized as we had gotten stuck in construction and were almost 2 hours later than I had anticipated. Her reply was “it’s ok this time but for future visits you need to call, if you don’t check in by 3am we’re supposed to cancel your reservation but went ahead and checked you in so it’s fine.” Again, I apologized and thanked her for being accommodating but she just wouldn’t let it go. I also asked if it was possible for us to have a late checkout and she rudely pointed to the sign and said 11:00am is our checkout time, after stating there were plenty of rooms available. After all this, we got into our room close to 5 and basically collapsed in bed only to be woke up by people stomping around upstairs and yelling in the halls. There was a large gap under our door that I covered with a towel to prevent light from coming in but it didn’t help with the noise.
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on Jun 5, 2023
Hello Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Jackson, OH. It was saddening to read that due to your late check-in, you had poor interactions with staff and that the noise from others in the morning hindered your overall experience. Please accept our deepest apologies.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist