2 indoor pools, 3 outdoor pools
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Reviews of Harrison Hot Springs Resort and Spa

3 out of 5
Harrison Hot Springs Resort and Spa
100 Esplanade Avenue, Harrison Hot Springs, BC

Reviews

7.8

Good

Rating 10 - Excellent. 686 out of 1779 reviews" "
Rating 8 - Good. 522 out of 1779 reviews" "
Rating 6 - Okay. 276 out of 1779 reviews" "
Rating 4 - Poor. 169 out of 1779 reviews" "
Rating 2 - Terrible. 126 out of 1779 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jeana

Stayed 1 night in Apr 2024

8/10 Good

Zohreh

Liked: Property conditions & facilities
Very nice relaxing Hotel,
Stayed 2 nights in Apr 2024
Response from Tracy H on Apr 17, 2024
We are so happy to hear that you were able to relax and unwind at our resort. Thank you for leaving this review.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 17, 2024
We are happy to see you had a great stay at Harrison Hot Springs. Thank you for leaving this review.

4/10 Poor

Alla, kent

old molded room
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Alexey

Traveled with family
Disliked: Amenities, property conditions & facilities
Will not go again. Old, expensive property. They could at least carpet replacment. Horrible stench in rooms.
Stayed 2 nights in Apr 2024
Response from Tracy H on Apr 15, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and we like them.
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 15, 2024
We are happy that you had a great time at Harrison Hot Spring Resorts. Thank you for your review.

4/10 Poor

Stella

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room in the old property did not even have a fan in the washroom. The room smelled.
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 15, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Teresa

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Spa and pools are lovely. Room was nice and clean. Check-in was slow and we had to line up 3 times because the beds in the room were the wrong ones
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 14, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Yulia

Traveled with family
Liked: Amenities
Love staying here
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 14, 2024
We are happy to hear that you were able to relax and unwind at Harrison Hot Spring Resort. Thank you for leaving this review.

8/10 Good

Sergii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 15, 2024
Thank you for leaving this review.

8/10 Good

Ching Jung

Traveled with group
Liked: Staff & service, amenities
Property is kind of dated. Really could use a renovation
Stayed 2 nights in Apr 2024
Response from Tracy H on Apr 14, 2024
Thank you for leaving this review.

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable experience
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 14, 2024
Thank you for this review

10/10 Excellent

Jethro, Bellevue

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 14, 2024
Thank you for this review

6/10 Okay

ying zhong

Traveled with family
Liked: Amenities
The location is great and we like the pools. We stayed in the main hotel. The facilities are out dated, the sink is almost blocked. But the room was very clean, bedding and towers are all new. The other building is newer and should be better.
Stayed 1 night in Apr 2024
Response from molsen on Apr 12, 2024
Thanks for your feedback, we will look in to your comments.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the hot pool especially at night. The supervisor was really nice gave us a nice room for our anniversary Beautiful view
Stayed 1 night in Apr 2024
Response from molsen on Apr 12, 2024
Fantastic, sounds like you had good care!So glad you enjoyed yourself, hope to see you back.

4/10 Poor

joanna

Liked: Staff & service
Disliked: Property conditions & facilities
The restaurant and coffee show were closed. It took a long time to check in. The coffee maker in the room was dusty. We had booked couple rooms, as we had 8 adults. We asked for a microwave and when we arroved we were told they cant provide us with one. The pools were nice, but there were people with glass bottles and security didnt do anything about that. Also there were children during adult pool time.
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jethro, Bellevue

Liked: Cleanliness, amenities, property conditions & facilities
Hotsprings
Stayed 1 night in Feb 2024
Response from Tracy H on Apr 11, 2024
We are happy to hear that you had a great stay at Harrison Hot Springs Resort. Thank you for leaving this review.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
We like most I this property is the swimming pools. Pools are heated by hot spring. We highly recommend to everyone.
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 11, 2024
We are happy to hear that you were able to use that pools and have a good time at Harrison. Thank you for leaving this review.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from molsen on Apr 12, 2024
Looks like you enjoyed yourself!We hope to have you return for another stay...

6/10 Okay

Jared

Traveled with group, Traveled with family
It took two hours just to check in and one of our rooms wasn’t even ready so we still had to wait. There were no robes available. Apparently one of the washing machines broke down which is unfortunate but these things happen. Instead of being honest, the staff skirted around the request for robes by either saying they would be in the room and then when they weren’t and we called down to ask for some, they told us they would deliver them right away and then when they didn’t deliver them and we called (frustrated at this point), they then told us about the machines. And lastly, the resort is becoming quite run down and doesn’t seem worth the expensive room rate being charged.
Stayed 2 nights in Mar 2024
Response from Tracy H on Apr 10, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

esmaili

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tracy H on Apr 11, 2024
Thank you for leaving this review

10/10 Excellent

Petra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hot pools!!
Stayed 1 night in Apr 2024
Response from molsen on Apr 10, 2024
Sounds like you enjoyed yourself, hope to see you again!

10/10 Excellent

Denny

Liked: Property conditions & facilities
Toilet two low and not work smoothly.
Stayed 2 nights in Apr 2024
Response from Tracy H on Apr 9, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Fuxing, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from molsen on Apr 10, 2024
Thanks for your feedback, so glad you had an enjoyable time here!

10/10 Excellent

CHRISTINE

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 9, 2024
We are happy to see that you had a great stay at the resort. Thank you for leaving this review.

6/10 Okay

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready for 4pm check in, had to wait until 8:30 pm
Stayed 1 night in Mar 2024
Response from Tracy H on Apr 8, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Fatemeh

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like this property as you can spend quality time with your family and enjoy the positive vibes of this resort and relax.
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 8, 2024
We are happy to hear that you enjoy Harrison Hot Springs Resort and were able to relax and unwind. Thank you for leaving this review as we love to hear from our guests.

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner options and the menu at the Lakeside Restaurant were sad and the prices were exorbitant! We will not be dining at that facility in the future. The food quality to price ratio was very poor. RDC
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 8, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Sepideh

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It took one hour to check in , no enough staff in recption area .😌
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 8, 2024
We are sorry to hear about your experience. Thank you for leaving this review

8/10 Good

Erika

Liked: Staff & service, property conditions & facilities
All the installations and services were good, though Breakfast prices were expensive, the check in hour was at 4 but check out at 11am
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 8, 2024
We are happy yo hear that you had a good stay at Harrison Hot Springs Resort. Thank you for leaving this review

6/10 Okay

John

Liked: Cleanliness, staff & service
Check in wait was 30 minutes
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 8, 2024
Thank you for you review.

4/10 Poor

Mary

Traveled with partner
Liked: Amenities
Took forever to check in. Long line. Arrived at 3:30 didn’t get to desk until 4:15.
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 7, 2024
Thank you for the review

4/10 Poor

Theresa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sooooo the wait time is unreal. This isn’t the first time I’ve been here and both times we have waited over an hour to check in. Our room also smelled like pee as soon as you opened the door. We also had a dog across the hall who would not stop barking all day and night. We came for a girls night away from each of our kids for some quiet and relaxing and it was definitely not that!
Stayed 1 night in Apr 2024
Response from Tracy H on Apr 7, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Dianna

Traveled with group
Disliked: Staff & service, property conditions & facilities
The hot tubs were amazing. The condition of the rooms, length of check in and general noise in the room were awful. Flood in the breakfast area was not good either. Luckily there were other places away from the hotel to eat. Overall not worth the price.
Stayed 2 nights in Apr 2024
Response from Tracy H on Apr 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy H on Apr 7, 2024
Thank you for leaving this review

10/10 Excellent

Vanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is the only one that has the mineral hot pools. The service was excellent with bathrobes and Beach towels supplied on request. Dining options ranged from coffee and snacks to medium priced bar and expensive dining. Housekeeping was only done upon leaving but that worked well for us.
Stayed 2 nights in Apr 2024
Response from Tracy H on Apr 4, 2024
We are happy to hear that you are had a great time at Harrison Hot Springs. Thank you so for leaving this review as we like to hear from our guests

10/10 Excellent

Nan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Mar 2024
Response from Tracy H on Apr 4, 2024
We are happy to see that you had a great time at the resort.Thank you for leaving this review.

8/10 Good

lsa

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were all very helpful and friendly. We were given our rooms early, which we appreciated. The rooms are not cleaned daily so we had to ask for towels and the garbage to be removed. One of our rooms didn’t have a shower curtain. The coffee maker was very challenging and took a lot of time and effort to get it to work.
Stayed 2 nights in Mar 2024
Response from Tracy H on Apr 4, 2024
We are so sorry that you had to experience this! Thank you for leaving this review as we love to hear from our guest.

8/10 Good

farzaneh

Stayed 1 night in Feb 2024
Response from Tracy H on Apr 4, 2024
Thank you for leaving this review

8/10 Good

Heejeong

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
hot spring
Stayed 1 night in Mar 2024
Response from Tracy H on Apr 4, 2024
We are happy to hear that you were able to enjoy the hot springs and relax.Thank you for leaving this review.

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy H on Apr 4, 2024
Thank you for leaving this review

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service
Everything is great other than no water kettle. XD
Stayed 1 night in Mar 2024
Response from molsen on Apr 3, 2024
We appreciate your feedback, you can request a kettle ahead of time so it's in your room upon arrival.We do hope to see you again.

6/10 Okay

Emily

Traveled with family
Disliked: Amenities
The property is fine, the location is amazing and why we visited. I had a terrible rash reaction after using the pools so I wonder about chemical levels.
Stayed 2 nights in Mar 2024
Response from molsen on Apr 3, 2024
I'm sorry you had that happen to you. Pools are monitored throughout the day and adjustments made accordingly.A good rinse after pool use at one of our outdoor shower stations will often curtail any kind of reaction.Again, our apologies.

2/10 Terrible

Mehrnaz

Disliked: Staff & service, property conditions & facilities
We arrived for check-in at 2pm, but we didn't receive our room until 7pm. What made it worse was that they failed to inform us about the delay due to cleaning issues, leaving us waiting without any notice. Additionally, they neglected to provide us with towels for the pool, It was a really bad experience.
Stayed 1 night in Mar 2024
Response from Tracy H on Apr 4, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hot spring the bed was comfortable and pillows the staffs was nice, very slow in the front desk.
Stayed 3 nights in Mar 2024
Response from Tracy H on Apr 2, 2024
We are happy to hear that you had a great stay at the resort. Thank you for leaving this review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from molsen on Apr 2, 2024
So glad your stay here was enjoyable!We do hope to see you again.

8/10 Good

Jin

Liked: Cleanliness, staff & service, amenities
Had some issues with original booked room, and staff very nice, switched us to a better room.
Stayed 1 night in Mar 2024
Response from molsen on Apr 2, 2024
Thank you for your feedback, we hope to see you again!

10/10 Excellent

Mahdi

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Mar 2024
Response from molsen on Apr 2, 2024
Thanks for taking the time to give feedback.Sounds like you had an enjoyable stay here, hope to see you again!

8/10 Good

Hao

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from molsen on Apr 3, 2024
Thank you for your feedback, we hope to see you again.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hot spring visit. Lots of options for pools, etc. great views, walkable village.
Stayed 1 night in Mar 2024
Response from molsen on Apr 2, 2024
So glad your stay here was enjoyable, we hope to see you back!