6/10 Okay
Florence
Traveled with family
Apr 2, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I’ve been a regular guest at the Hampton Inn for family functions in the past, but my recent stay left much to be desired. While the hotel has been welcoming in the past, this time, the experience fell short from the moment of check-in.
Upon arrival, the check-in process lacked the usual warmth and hospitality I had come to expect. However, the real disappointment arose when I requested towels for the room. Despite waiting for two hours, the towels never arrived. When I called the front desk to inquire about the delay, I was informed that the hotel had run out of extra towels, a surprising oversight for an establishment of this caliber.
To make matters worse, when the housekeeping manager finally arrived at my door, her demeanor was unprofessional and downright unpleasant. Instead of offering a solution or apology for the inconvenience, she approached with a terrible attitude and even scolded me for simply requesting towels. Their behavior was unacceptable and tarnished the entire experience.
Overall, while Hampton Inn has provided pleasant stays in the past, this recent visit was marred by disappointing service and unprofessional behavior. I hope the management addresses these issues promptly to ensure a more welcoming and hospitable environment for future guests.
Florence
Stayed 2 nights in Mar 2024