Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom p

Posted Jan 19, 2015
Everyone had cold water.. The staff did not clean the room the first night so informed them to do it the next day still was not cleaned
Comment from Hotel Management
Jan 25, 2015 by Jason, Hotel Management
Dear Customer, Thank you for choosing Hotel Chino Hills. We sincerely apologize for the inconvenience of our water being turned off for a couple hours and for the cold water. We hope you can give us an other chance and hope to exceed your expectations. We apologize for your room not being cleaned and we will make sure you next stay will be up to standard. We really hope to see you again soon. Thank you, Management Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Pretty decent hotel for the price.

Posted Jan 16, 2015
Pros: I liked the price of the hotel.
Cons: They can improve in the tidiness of the rooms and make the rooms look more decent that their current conditions that I saw.
Location: Shops and restaurants were nearby the hotel, but the way that California is, you have to drive there which were not long driving distances.
My family and I stayed there for 10 days and everything went well. Our room had a bathroom issue that they couldn't fix and because of that, they moved us to a bigger suite. Overall, it was a pleasant stay at the hotel for the price that we paid.
Comment from Hotel Management
Jan 25, 2015 by Jason, Hotel Management
Dear Customer, thank you for choosing Hotel Chino Hills. We are pleased to hear you enjoyed your stay. Thank you for taking the time to write a review. We hope to see you again in the near future. Thank you, Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Pros: the shower
Cons: they told me they did not have any king size beds. i'm 6'-5'' feet hang off of queens
It was a clean, decent, basic hotel. Good for a place to flop
Comment from Hotel Management
Jan 10, 2015 by Jason, Hotel Management
Dear Customer, thank you for choosing Hotel Chino Hills. We are pleased to hear you enjoyed your stay. Thank you for taking the time to write a review and for your kind words. We hope to see you again very soon! Thank you, Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chino ca

Very welcoming

Posted Jan 3, 2015
Great stay, clean and tidy. Very friendly front desk ladies. Will visit again.
Comment from Hotel Management
Jan 11, 2015 by Jason, Hotel Management
Dear Kim, thank you for choosing Hotel Chino Hills. We are pleased to hear you enjoyed your stay. Thank you for taking the time to write this review and for your kind words. We hope to see you again very soon! Thank you, Management Team
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Posted Dec 28, 2014
Pros: Nice clean rooms.
Cons: Ensure that a check out bill is given to your guests. Fixing the wifi connection.
It was good overall. The hotel has some minor things to improve, but an overall good experience.
Comment from Hotel Management
Dec 31, 2014 by Jason, Hotel Management
Dear Sean, thank you for choosing Hotel Chino Hills. We are pleased to hear you enjoyed you stay. If there is anything specific you feel we need to work on please let us know. We are always interested in thing we can improve on. Thank you for taking the time to write a review and we hope to see you again very soon! Thank you, Management Team
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Close to business and shopping.

Posted Dec 17, 2014
The carpet was filthy. The room had a terrible smell that I could not eat my food.
Comment from Hotel Management
Dec 19, 2014 by Jason, Hotel Management
Dear Dorothy, we apologize for the room not being up to standard. We hope you can give us another chance and hope to exceed your expectations. We hope to see you again soon and we sincerely apologize. Thank you for choosing Hotel Chino Hills. Thank you, Management Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Torrance, CA

Near to the place where were going

Posted Dec 16, 2014
Pros: proximity
This is the 2nd time we booked here and aside from the proximity of the hotel to where were going, the hotel is clean, relaxing and has a friendly atmosphere
Comment from Hotel Management
Dec 17, 2014 by Jason, Hotel Management
Dear Patricia, thank your for choosing Hotel Chino Hills. We are pleased to hear you enjoyed your stay. We hope to see you again very soon. Thank you for taking the time to write a review and for your kind words. Thank you Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to shopping centers.

Posted Nov 19, 2014
The hotel was excellent, except for the dirty carpet.
Comment from Hotel Management
Dec 3, 2014 by Jason, Hotel Management
Dear Cusomter, thank you for choosing Hotel Chino Hills. We are pleased to hear you enjoyed your stay. We hope to see you again soon. Thank you, Management Team
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Orange, Ca

Nice hotel for an overnight stay

Posted Nov 18, 2014
Pros: The condition of the hotel and room was great for the price. Didn't hear any noise from any of my surrounding neighbors.
Location: Didn't have time to explore near by, but on my way to work I did notice a few shopping centers close by with restaurants and department stores.
Very nice clean cozy room. Didn't have enough time to enjoy the room like I would have liked to, it was only for an overnight stay for business.
Comment from Hotel Management
Dec 3, 2014 by Jason, Hotel Management
Dear Jules, thank you for choosing Hotel Chino Hills. We are pleased to hear you enjoyed your stay. We hope to see you again soon next time you are in town for business. Thank you, Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Very nice hotel

Posted Nov 10, 2014
Friendly staff. Clean room. Great location right off the freeway.
Comment from Hotel Management
Dec 3, 2014 by Jason, Hotel Management
Dear Christopher, thank you for choosing Hotel Chino Hills. We are very pleased to hear you enjoyed your stay. Thank you for taking the time to write a review and for your kind words. Thank you, Management Team