Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
5.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by ofer from herzliya, israel

a hotel to stay on the way

Posted Jul 15, 2013 on Hotels.com
The hotel good for just spending the night when driving through. It is close to the highway and there is nothing to do or see in the area.we stayed there one night on the way from takayama, via tsumago and magome, to hakone. Just a place for the night. Nice and clean - good service. A good soba restaurant across the street.
5 out of 5
by ming from dallas

clean, cute, practical

Posted Apr 22, 2013 on Hotels.com
honestly I don't know anything about Chino. My friend came to pick me up everyday so I don't know about convenience but it is rather far from JR Chino station. But the hotel is very cute and comfortable. I LOVE the 12 floor bath. But the staff only spoke to me in Japanese (I didn't try to talk to them in English so I'm not sure how proficient they are, but I don't think as proficient as the hotel staff in most Tokyo hotels) But staff is very friendly and always try their best:)
4 out of 5
for Everyone
by John from New York

Nice retreat and Nagano "home base"

Posted Sep 20, 2012
Pros: Staff, spa, view, location -- and Nagano.
Cons: Slow elevator at times. Room phones connect only inhouse.
Location: Near decent restaurants, a convenience store, and shopping center. And a major highway. A bit far from Chino Station, though (Y1200 taxi).
The busy spa has picture window views on the top floor, both indoors and open-air; some waiting for the one elevator is often required. Not long waits, usually, but unappealing to the seriously impatient. The hot and cold water baths and sauna are worth it. Breakfasts are great. Staff very friendly. Wierdly, room telephones connect only in-house. To make an outside call required asking the lobby clerk there to use her cell phone. She dials the calls. Charge: Y100 per minute (or part thereof). I didn't call often or for long, but the charge at check-out was an additional Y1,600 (roughly US$20). [Separate but related subject: I have an iPhone able to use sim cards anywhere, but in Japan getting a sim card is difficult for most foreigners.) Room rates seem reasonable. Bring cash. Some restaurants don't accept cards. Hotels don't change money; banks (closed weekends) may or may not; most ATMs don't work for foreign cards. The only source I found: the Suwa Post Office ATM. Local staff handle basic customer service needs well; for more complex problems they happily call an English-speaking associate in Tokyo who, after talking with you, instructs them in Japanese. Hotel guests seemed to include a nice mix of young couples with small children, older couples, and business people. The region around Chino offers much. The hotel is a good "home base."