Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Seoul

대접받는 느낌, 조용한 자연에서 힐링여행

Posted Feb 2, 2015
Pros: 1. Check-in progress (let you sit and wait with a cup of tea and they come to you) 2. Pillow gallery 3. Private Onsen
Cons: 1 shuttle bus to Sapporo st leaving at check out time(11am) instead of 10am. 2 kids playing with fire in lobby 3Not same Buffet menu everyday
Location: 1. ice festival in Jan/Feb 아이스페스티벌 2. shore along Shikotsu lake 호수주변 걷기
Little bit expensive but the service, privacy are worth the trip. Used shuttle bus from the airport to the resort and from the resort to Sapporo station. Stayed at a room with private Onsen. We didn't even use the on-site Onsen. I would recommend staying at least 2 nights to fully enjoy the experience this resort has to offer. Buffet is foreign freindly. Fire place at the lobby is cozy but at times other guests can be loud. People seem to enjoy roasting marshmallows there. They also give night time snack Udon coupon but didn't use. Choosing your pillow at their pillow gallery was a bonus. You feel like you are being treated well. Would recommend this place. If you are going in Jan/Feb, check out the ice festival. Not much shopping to do tho. Just enjoy each other.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TAIWAN

很美的景色 及住宿品質

Posted Feb 2, 2015
就是露天溫泉稍嫌景色不足,餐飲樣少 量是足夠 ,但服務品質不錯,下次還會再去 阿寒湖!!及賀雅相關的飯店
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jan 18, 2015 on Hotels.com
5 out of 5
Recommended
for Families
by Hermanfrom Melbourne, Australian

Superb Food. Room. Onsen. & Service!

Posted Jan 12, 2015 on Hotels.com
We had a twin room with access to in-room private onsen (hot bath). The private onsen was worth every dollar. The room was very big and they set up 2 extra Tatami beds for the kids. The room can easily fit 4 if you were travelling as a family. The room price also included a buffer dinner (+1 main chef-special main course dish), a supper (a delicious cold udon noodle at the bar), and extremely high quality buffet breakfast. The service was also fantastic even compared to the high Japanese service standard. The downsides are their location but the shuttle service may mitigate some of this. There is nothing around to see in this little town during winter as all the attractions for the lake are closed. There were only a handful of small stores around the hotel but nothing particularly interesting. Their free wifi was rather slow and useless but I guess this place is for rest so it may not be a bad thing after all! Yes we will be back for sure ... next time will book even more nights.
5 out of 5
Recommended
for Families
by Gaofrom Swede

带孩子家庭

Posted Jan 4, 2015 on Hotels.com
Good hotel, clean and comfortable , dinner is excellent .
5 out of 5
Recommended
for Couples
by Hock Aun

This traveler left a rating score only Posted Dec 29, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Joannafrom Singapore

Must stay!

Posted Dec 18, 2014 on Hotels.com
fantastic...enjoyed every minute of it!
5 out of 5
Recommended
for Couples
by Kevinfrom Hong Kong

Wonderful private onsen

Posted Dec 16, 2014 on Hotels.com
Full score
4 out of 5
Recommended
for Couples
by A verified traveler

nice

Posted Dec 8, 2014 on Hotels.com
It's very nice hotel, but it's better to take the shuttle from train station to hotel. Otherwise, it's costly by taxi. It's very convenience to take the hotel shuttle to airport. The hotel service is very good and nice.
4 out of 5
Recommended
for Personal Event
by A verified traveler

支笏湖

Posted Dec 8, 2014 on Hotels.com
可惜Wifi房間無法使用與訂房時顯示有異。歺廳服務不錯,冬天從大廳到歺廳需走外面長廊會較不便。