Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orangeville, ON

A Fantastic Weekend

Posted Sep 15, 2014
My husband and I spent this past weekend in Cincinnati attending two events and stayed at the 21C Museum hotel. It was amazing. The hotel is modern in design, with art everywhere - including large plastic penguins that seem to migrate about the hotel! The public gallery held a thought-provoking exhibit. The restaurant was good and priced as you'd expect. The room itself was very well designed, with great blinds for sleeping in weekend mornings and a very comfortable bed, not to mention the large bathroom and playful shower! The service went beyond our expectations; everyone was friendly and accommodating. At 21C they still offer 24hr room service with nice selections and ours arrived very quickly, even after midnight. I am already looking forward to staying there again.
Comment from Hotel Management
Sep 25, 2014 by Gabe, Hotel Management
Hello Jenn, We appreciate hearing about your great experience here recently and knowing that we were a big part of your fantastic weekend. It was our goal and our pleasure to go beyond your expectations. We look forward to having you here again and we hope you’ll have a chance to try us out in Louisville, Bentonville, AR, or Durham, NC (opening in 2015!).
5 out of 5
Recommended
for Business Travelers
by Brianfrom Atlanta

The best hotel experience I've ever had!

Posted Sep 12, 2014 on Hotels.com
I travel constantly & I've stayed in hotels all over the world. This was the best hotel experience that I've ever had!
Comment from Hotel Management
Nov 29, 2014 by Gabe, Hotel Management
Hello Brian, We appreciate your comments and great rating; they mean a great deal coming from a veteran traveler. We look forward to welcoming you back here or to any of our locations in Louisville, Bentonville, AR, or Durham, NC (opening in 2015!).
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Amazing Hotel and great staff!!

Posted Sep 9, 2014 on Hotels.com
This hotel is amazing. The Art everywhere makes it feel different to all other hotel experiences. Great staff and awesome rooftop bar!!!
Comment from Hotel Management
Nov 29, 2014 by Gabe, Hotel Management
Thank you for the great rating and kind words. We do aim to provide a hotel experience unlike any other, topped off with that rare rooftop view. Our staff looks forward to welcoming you back soon and also invites you to visit our sister properties in Louisville, Bentonville, AR, or Durham, NC (opening in 2015!) to experience more of what we are about!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Perfect in cincinatti

Posted Sep 8, 2014
Great hotel! Great staff from valets to managers, all top notch! The word perfect applies!!
Comment from Hotel Management
Sep 17, 2014 by Gabe, Hotel Management
Hello David, Thanks so much for the great rating—we work hard to make your experience the best you ever had, and it’s wonderful to hear we achieved perfection in your book. We look forward to exceeding your expectations on your next visit and invite you to try out our sister properties in Louisville, Bentonville, AR, or Durham, NC (opening in 2015!).
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2014 on Hotels.com
5 out of 5
Recommended
by Janet M.from Cincinnati, OHIO

Very upscale and hip

Posted Sep 3, 2014 on Hotels.com
Would recommend to anyone. Staff attentive and did a great job. Room very updated and lovely.
Comment from Hotel Management
Nov 15, 2014 by Gabe, Hotel Management
Hello Janet, We appreciate your review and wonderful recommendation. We look forward to welcoming you back and hope that you have an opportunity to visit Louisville, Bentonville, AR, and Durham, NC (opening in 2015!) to experience more of what we do best!
5 out of 5
Recommended
for Personal Event
by Alisonfrom Kentucky

Just a cool place

Posted Sep 2, 2014 on Hotels.com
The staff was very friendly and courteous. The room was modern in decor and very arty. Modern isn't my taste, but they did a fantastic job and I liked it. The bed was very comfortable, the robe was cozy, the free water was extra free...seriously, everything was great. We live in the area and had an event downtown and decided it would be fun, last minute, to book a room at 21C. We have been to the gallery and to Metropole before, but we had not stayed at the hotel. We will be back. We need a couple of days and some time to do some spa treatments!
Comment from Hotel Management
Nov 15, 2014 by Gabe, Hotel Management
Hello Alison, We are so happy to have been able to accommodate you last minute and that you enjoyed your stay. Thank you for the great comments about your experience. The Spa staff is looking forward to welcoming you back for another couple of days anytime!
5 out of 5
Recommended
for Business Travelers
by tavonda

This traveler left a rating score only Posted Sep 2, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Codyfrom Ashland ky

Posted Aug 31, 2014 on Hotels.com
Nice hotel, great service, little noisy at night, but it is downtown. Will stay again
Comment from Hotel Management
Nov 15, 2014 by Gabe, Hotel Management
Hello Cody, We appreciate your feedback for your recent stay. We are delighted to hear you will return and we look forward to welcoming you back!
4 out of 5
Recommended
by Joshua black wilkinsfrom East nashville

Great concept

Posted Aug 21, 2014 on Hotels.com
This is my 3rd visit to a 21C. I love it. But the Cincy one was surrounded by road/sidewalk construction, and lacked any nightlife. The room was much smaller than the 21C in Louisville we had stayed at the night before and more expensive.
Comment from Hotel Management
Nov 8, 2014 by Gabe, Hotel Management
Hello Justin. First, thank you for staying with us and for your comments about that stay. We have discovered--as you did--that a city in the midst of as much exciting development as Cincinnati is a city under seemingly endless construction. At this moment a giant robot (named Metrobot) awaits unveiling right next door to us outside the Contemporary Arts Center, streetcar tracks linking the funky uptown scene with our relatively quieter downtown environs are scheduled to be laid directly in front of our valet lane, and upcoming eateries and nightlife are poised to spill over into the weekday evenings. From Cincinnati to Louisville to Bentonville to Durham (opening in 2015!) and beyond, all our properties express a different vibe that is still ultimately the hotel you love. We look forward to having you back!