Terrace/patio
Check availability

Reviews of 21c Museum Hotel Cincinnati

4.5 out of 5
21c Museum Hotel Cincinnati
609 Walnut St, Cincinnati, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1000 reviews" "
Rating 8 - Good. 176 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

kathleen

Traveled with group
Liked: Staff & service
This was not my favorite 21C. Considering the focus on art I would think that more thought would have been put into the design of my room. I opened the door to see a long cord attach to a mini fridge right in front of me. There was also a musty smell like the room hadn’t been used in a long time. The bed had some kind of plastic liner that made noise when you turned in your sleep. The hotel is in a great location if you want to go to the games or walk over to Covington.
Stayed 1 night in Apr 2024
Response from David Kennedy - Director of Operations on Apr 23, 2024
Dear Kathleen,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for sharing the area where we could improve. We always want to "wow" our guests so this feedback is quite important to us so that we can grow and learn. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, David Kennedy Director of Operations

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David Kennedy - Director of Operations on Apr 23, 2024
Dear Beverly, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

4/10 Poor

Amber

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When Expedia said there was parking included, it did not make it clear that it was valet only, my boyfriend and I drove around in circles drying to find parking for a very long time and called the property multiple times trying to figure out how to park. There was no sign for the valet and we ended up having to park blocks away in a parking garage and had to pay a fee, which was extremely frustrating. The property was beautiful, clean, and unique! Front desk was kind but did not offer anything for the poor staff to our guest experience. Had parking been explained and had we been able to actually do the valet vs park so far away and have to pay the same regardless, it would have been a better experience. As someone who has been in the hospitality industry for years, and who is a manager myself, paying what I paid for this hotel room was a little disappointing considering the circumstances.
Stayed 1 night in Apr 2024
Response from David Kennedy - Director of Operations on Apr 22, 2024
Dear Amber, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. It is also equally important that we receive feedback when there is something that we can improve on, so I am very thankful to have received that feedback.I will share your comments with our team. I am sure that this feedback will serve as an opportunity to grow and learn to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will give us a visit on your next trip to Cincinnati and that it will be superb compared to your past visit. Please reach out to us should you ever book again, and I will personally make sure everything is in order. Sincerely, David Kennedy Director of Operations

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David Kennedy - Director of Operations on Apr 9, 2024
We very much appreciate your feedback regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the art
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Apr 1, 2024
Thank you so much for staying with us and leaving us feedback. We hope that you enjoyed your stay and that we will see you again on your next visit to our great city!David KennedyDirector of Operations

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great visit, wish I had more time to enjoy the museum more. Definitely worth the extra few bucks. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 29, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Timothy B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an extra-ordinary concept. A museum or rather a method to highlight and bring exposure local artists who are doing wonderful work and should be appreciated by tourists and guests. Hotel rooms are well designed and considerate of guest. Love Love this place!
Stayed 2 nights in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 26, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property use to be much better. Rooms definitely need a refreshed and or coat of paint. My shower and sink were both leaky. Staff always great and the room was quiet.
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 25, 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also sent this feedback to our engineering department so that we can address the issues in the room that you brought to our attention.Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Sincerely, David Kennedy Director of Operations

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most convenient for an Aranoff weekend in Cincinnati.
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 25, 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Two thumbs up
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 18, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Cherie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 19, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Christy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerators in room which is downfall if you bring home leftovers or drinks
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 16, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a reservation number and itinerary number and they could not find my name anywhere in the system. I don’t know how this can happen since I received 3 confirmation emails. They did end up giving me a room but it took 25 minutes
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 20, 2024
Dear Jeffrey,Thank you for taking the time to leave us feedback following your recent stay at 21c Cincinnati.At 21c Cincinnati, we all take pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and grow from that feedback.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If you do find yourself here again, I would certainly appreciate the opportunity to make amends and give you the hospitality experience that you deserve. Best wishes to you and again, thank you for the feedback,Sincerely,David Kennedy Director of Operations

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 16, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

SHOUVIK

Liked: Cleanliness, staff & service, property conditions & facilities
The art was cool to see and the hotel is really close to really nice restaurants.
Stayed 2 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Mar 5, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 3 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 29, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henry B Front Desk Supervisor on Feb 25, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David Kennedy - Director of Operations on Mar 21, 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

6/10 Okay

Taylar

Liked: Cleanliness, staff & service, property conditions & facilities
The room did not look like pictures
Stayed 2 nights in Feb 2024
Response from David Kennedy - Director of Operations on Mar 20, 2024
Dear George Papangellin,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

10/10 Excellent

Sam, Cary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the property.
Stayed 1 night in Feb 2024
Response from Henry B Front Desk Supervisor on Feb 10, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a unique and beautiful place to experience. Staff were all amazing.
Stayed 1 night in Feb 2024
Response from David Dooley Front Desk Supervisor on Feb 6, 2024
Thank you for such an amazing review Randy! We're glad you had an amazing time and we hope to see you again soon.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Feb 6, 2024
Thank you for a good review Abigail. We love that we gave you a good experience. Come back and see us again so we can try for a perfect score next time.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for a great review of our hotel Allyson! We're glad that you enjoyed your time with us here. Come back and see us again!

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best stays in Cincinnati. Excellent location with great nightlife and dining options.
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for the endorsement Justin. We're happy that you like our hotel! Can't wait to have you back with us!

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Hi Jeff thank you for giving your honest opinion of your stay with us. We hope you come back so we can make this up to you and provide an even better service.

6/10 Okay

Marley

Liked: Staff & service
The staff was friendly. The room quality was less than I expected.
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Hi Marley thank you for giving us an honest review of our hotel. Sorry that the room and everything didn't meet expectations. We hope that we can make it up to you sometime in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of The nicest hotels I've stayed in fron san Francisco, New York, Paris
Stayed 2 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
It’s a little tired
Hotel has aged in the past few years since I was last there. It’s tired. My room was not well kept — shower door didn’t close properly, light in the bathroom didn’t turn on. The hvac in my room didn’t work during a weekend when it was 5 degrees outside. I notified the front desk, but they didn’t seem bothered by it.
Stayed 2 nights in Jan 2024
Response from David Dooley Front Desk Supervisor on Feb 6, 2024
Hi thank you for taking your time to give us an honest review. I apologize for the experience you had with us and this is not the level of service we should be providing. Please reach out to us so we can make this right with you.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Knowledgeable, friendly staff. The room was clean and spacious. My only complaint is the walls are a bit thin and the people in the room next door were extremely loud most of the night.
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 Excellent

Macey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

8/10 Good

Zach

Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 9, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Ty, West Union

Traveled with partner
Liked: Cleanliness
No hot water, valet took an hour
Stayed 1 night in Jan 2024

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 3, 2024
Thanks for the positive review. Hopefully you come back soon.Best,

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 15, 2024
Dear Brian Drapp, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Amanda

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 15, 2024
Dear Brian Drapp, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for a great review Douglas. Please come back and visit whenever you can!

10/10 Excellent

Jeffrey

Stayed 2 nights in Dec 2023
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for a great review Jeffrey. We hope you come back and stay with us next time you're in town.

6/10 Okay

DAVID, Xenia

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Christie

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Susan

Stayed 2 nights in Dec 2023

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
neat place !
Hotel has a pretty neat art gallery and they held a late night bourbon tasting event . Everything was clean & quiet !
Stayed 1 night in Dec 2023
Response from Henry B Front Desk Supervisor on Feb 3, 2024
Thanks for the positive review, glad to hear you were able to take advantage of our amenities. Hopefully we see you again soon.Best,

10/10 Excellent

Ronald

Liked: Amenities
Needs more than one trash can. Shower nozel very difficult to use. Enjoyed the stay
Stayed 2 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

4/10 Poor

Rene

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff. From the valet to the front desk gentlemen - superb and efficient service. Guest services, room service and check out were awesome. We’ve stayed at major branded full service hotels, and we cannot say the same about the professionalism of the staff at those brands. The art on the first two floors are well curated. The room was perfect.
Stayed 1 night in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 2, 2024
Thank you for the positive feedback. This will aid our team as we continually strive for excellence. We hope to see you again soon.