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What an extra-ordinary concept. A museum or rather a method to highlight and bring exposure local artists who are doing wonderful work and should be appreciated by tourists and guests. Hotel rooms are well designed and considerate of guest. Love Love this place!
Timothy B
Stayed 2 nights in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 26, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Property use to be much better. Rooms definitely need a refreshed and or coat of paint. My shower and sink were both leaky. Staff always great and the room was quiet.
Jason
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 25, 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also sent this feedback to our engineering department so that we can address the issues in the room that you brought to our attention.Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Sincerely, David Kennedy Director of Operations
Most convenient for an Aranoff weekend in Cincinnati.
Elizabeth
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 25, 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations
Response from Henry B Front Desk Supervisor on Mar 18, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Cherie
Mar 17, 2024
Liked: Cleanliness
Cherie
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 19, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
No refrigerators in room which is downfall if you bring home leftovers or drinks
Christy
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 16, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
I had a reservation number and itinerary number and they could not find my name anywhere in the system. I don’t know how this can happen since I received 3 confirmation emails. They did end up giving me a room but it took 25 minutes
Jeffrey
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 20, 2024
Dear Jeffrey,Thank you for taking the time to leave us feedback following your recent stay at 21c Cincinnati.At 21c Cincinnati, we all take pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and grow from that feedback.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If you do find yourself here again, I would certainly appreciate the opportunity to make amends and give you the hospitality experience that you deserve. Best wishes to you and again, thank you for the feedback,Sincerely,David Kennedy Director of Operations
Response from Henry B Front Desk Supervisor on Mar 16, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The art was cool to see and the hotel is really close to really nice restaurants.
SHOUVIK
Stayed 2 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Mar 5, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Response from Henry B Front Desk Supervisor on Feb 29, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Response from Henry B Front Desk Supervisor on Feb 25, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4/10 Poor
Stephen
Feb 19, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Stephen
Stayed 2 nights in Feb 2024
Response from David Kennedy - Director of Operations on Mar 21, 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations
Response from David Kennedy - Director of Operations on Mar 20, 2024
Dear George Papangellin,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations
Response from Henry B Front Desk Supervisor on Feb 10, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Response from David Dooley Front Desk Supervisor on Feb 6, 2024
Thank you for a good review Abigail. We love that we gave you a good experience. Come back and see us again so we can try for a perfect score next time.
This is one of the best stays in Cincinnati. Excellent location with great nightlife and dining options.
Justin
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for the endorsement Justin. We're happy that you like our hotel! Can't wait to have you back with us!
6/10 Okay
Jeff
Jan 24, 2024
Liked: Cleanliness, staff & service
Jeff
Stayed 2 nights in Dec 2023
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Hi Jeff thank you for giving your honest opinion of your stay with us. We hope you come back so we can make this up to you and provide an even better service.
6/10 Okay
Marley
Jan 24, 2024
Liked: Staff & service
The staff was friendly. The room quality was less than I expected.
Marley
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Hi Marley thank you for giving us an honest review of our hotel. Sorry that the room and everything didn't meet expectations. We hope that we can make it up to you sometime in the future.
One of The nicest hotels I've stayed in fron san Francisco, New York, Paris
Michael
Stayed 2 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor
10/10 Excellent
Susan
Jan 20, 2024
Susan
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor
8/10 Good
Zach
Jan 20, 2024
Zach
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 9, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
6/10 Okay
Ty, West Union
Traveled with partner
Jan 14, 2024
Liked: Cleanliness
No hot water, valet took an hour
Ty
Stayed 1 night in Jan 2024
10/10 Excellent
Jesse
Jan 13, 2024
Jesse
Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 3, 2024
Thanks for the positive review. Hopefully you come back soon.Best,
10/10 Excellent
Amanda
Jan 8, 2024
Liked: Amenities
Amanda
Stayed 2 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you Elizabeth for the amazing review! Please come back and see us whenever you can!
6/10 Okay
Elizabeth
Dec 23, 2023
Elizabeth
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Hi Elizabeth. Thank you for giving us an honest review of your stay with us. Please let us know what we can do to improve and bring you back as a guest.
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you John for a perfect score on your review. We love to know that we provided excellent service to you during your stay. Come back and stay whenever you're in town.
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Hello Mary and thank you for taking the time to give us a review. If you have any notes on how we can make your next stay better with us please let us know. We'd love to have you back and give you a better experience.
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you Kevin for a great review of the hotel. Please come back and stay with us whenever you get the chance.
10/10 Excellent
Sandra
Dec 11, 2023
Sandra
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you so much Sandra for a great review of your stay with us here at 21c Cincinnati. Keep us in mind whenever you're back in town.
6/10 Okay
Randall, New York
Business traveler
Dec 7, 2023
Liked: Staff & service
The rooms feel tired.
Randall
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
I appreciate you leaving a review of your stay with us. We are working on improving our facilities, so please come back and visit so we can give you a better stay.
Housekeeping failed to clean and the front desk couldn't have cared less about it. The room was extremely dusty and there was visible mold in the bathroom.
William
Stayed 2 nights in Dec 2023
Response from Shelley Meszoly General Manager on Dec 28, 2023
Dear William, Thank you for taking the time to review our hotel. I am disappointed to read how we let you down on this occasion. There is simply no excuse for uncaring behavior by my team and I will address this immediately, along with your comments regarding our housekeeping service. Your experience is certainly not in keeping with our standards and I am sincerely sorry that this happened. If you ever have the occasion to visit us again please reach out to be directly. I would welcome the opportunity to make amends. Best Regards,
6/10 Okay
Carol and Steve
Dec 4, 2023
Carol and Steve
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Hello Carol and Steve. Thank you for taking the time to give us a review of your stay. I'm sorry we couldn't deliver on a 5/5 stay. Please reach out to us and let us know what we can do for you.
10/10 Excellent
Amanda
Dec 3, 2023
Amanda
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you for the amazing review Amanda. We're glad that you had a wonderful stay with us. Please come back and visit whenever you're in town.