Terrace/patio

Reviews of 21c Museum Hotel Cincinnati

4.5 out of 5
21c Museum Hotel Cincinnati
609 Walnut St, Cincinnati, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 663 out of 1006 reviews" "
Rating 8 - Good. 176 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 52 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an extra-ordinary concept. A museum or rather a method to highlight and bring exposure local artists who are doing wonderful work and should be appreciated by tourists and guests. Hotel rooms are well designed and considerate of guest. Love Love this place!
Stayed 2 nights in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 26, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property use to be much better. Rooms definitely need a refreshed and or coat of paint. My shower and sink were both leaky. Staff always great and the room was quiet.
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 25, 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also sent this feedback to our engineering department so that we can address the issues in the room that you brought to our attention.Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Sincerely, David Kennedy Director of Operations

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most convenient for an Aranoff weekend in Cincinnati.
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 25, 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Two thumbs up
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 18, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Cherie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 19, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Christy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerators in room which is downfall if you bring home leftovers or drinks
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 16, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a reservation number and itinerary number and they could not find my name anywhere in the system. I don’t know how this can happen since I received 3 confirmation emails. They did end up giving me a room but it took 25 minutes
Stayed 1 night in Mar 2024
Response from David Kennedy - Director of Operations on Mar 20, 2024
Dear Jeffrey,Thank you for taking the time to leave us feedback following your recent stay at 21c Cincinnati.At 21c Cincinnati, we all take pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and grow from that feedback.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If you do find yourself here again, I would certainly appreciate the opportunity to make amends and give you the hospitality experience that you deserve. Best wishes to you and again, thank you for the feedback,Sincerely,David Kennedy Director of Operations

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Henry B Front Desk Supervisor on Mar 16, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

SHOUVIK

Liked: Cleanliness, staff & service, property conditions & facilities
The art was cool to see and the hotel is really close to really nice restaurants.
Stayed 2 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Mar 5, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 3 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 29, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henry B Front Desk Supervisor on Feb 25, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David Kennedy - Director of Operations on Mar 21, 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

6/10 Okay

Taylar

Liked: Cleanliness, staff & service, property conditions & facilities
The room did not look like pictures
Stayed 2 nights in Feb 2024
Response from David Kennedy - Director of Operations on Mar 20, 2024
Dear George Papangellin,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

10/10 Excellent

Sam, Cary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the property.
Stayed 1 night in Feb 2024
Response from Henry B Front Desk Supervisor on Feb 10, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a unique and beautiful place to experience. Staff were all amazing.
Stayed 1 night in Feb 2024
Response from David Dooley Front Desk Supervisor on Feb 6, 2024
Thank you for such an amazing review Randy! We're glad you had an amazing time and we hope to see you again soon.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Feb 6, 2024
Thank you for a good review Abigail. We love that we gave you a good experience. Come back and see us again so we can try for a perfect score next time.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for a great review of our hotel Allyson! We're glad that you enjoyed your time with us here. Come back and see us again!

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best stays in Cincinnati. Excellent location with great nightlife and dining options.
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for the endorsement Justin. We're happy that you like our hotel! Can't wait to have you back with us!

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Hi Jeff thank you for giving your honest opinion of your stay with us. We hope you come back so we can make this up to you and provide an even better service.

6/10 Okay

Marley

Liked: Staff & service
The staff was friendly. The room quality was less than I expected.
Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Hi Marley thank you for giving us an honest review of our hotel. Sorry that the room and everything didn't meet expectations. We hope that we can make it up to you sometime in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of The nicest hotels I've stayed in fron san Francisco, New York, Paris
Stayed 2 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 23, 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

8/10 Good

Zach

Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 9, 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Ty, West Union

Traveled with partner
Liked: Cleanliness
No hot water, valet took an hour
Stayed 1 night in Jan 2024

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Henry B Front Desk Supervisor on Feb 3, 2024
Thanks for the positive review. Hopefully you come back soon.Best,

10/10 Excellent

Amanda

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for a great review Douglas. Please come back and visit whenever you can!

10/10 Excellent

Jeffrey

Stayed 2 nights in Dec 2023
Response from David Dooley Front Desk Supervisor on Jan 30, 2024
Thank you for a great review Jeffrey. We hope you come back and stay with us next time you're in town.

6/10 Okay

DAVID, Xenia

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Amenities
Needs more than one trash can. Shower nozel very difficult to use. Enjoyed the stay
Stayed 2 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 8, 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

4/10 Poor

Rene

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Henry B Front Desk Supervisor on Jan 2, 2024
Thanks for the positive feedback.

2/10 Terrible

Robert De

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth F

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you Elizabeth for the amazing review! Please come back and see us whenever you can!

6/10 Okay

Elizabeth

Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Hi Elizabeth. Thank you for giving us an honest review of your stay with us. Please let us know what we can do to improve and bring you back as a guest.

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you for the review Christa. Please come back so we can give you an even better stay with us.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you John for a perfect score on your review. We love to know that we provided excellent service to you during your stay. Come back and stay whenever you're in town.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you for the review Christine. Be sure to come back so we can deliver on an even better stay for you.

6/10 Okay

dennis

Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you for a 5/5 review William. Glad to know you had a great stay with us. You are always welcome back whenever you are in town.

6/10 Okay

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Hello Mary and thank you for taking the time to give us a review. If you have any notes on how we can make your next stay better with us please let us know. We'd love to have you back and give you a better experience.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you Kevin for a great review of the hotel. Please come back and stay with us whenever you get the chance.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you so much Sandra for a great review of your stay with us here at 21c Cincinnati. Keep us in mind whenever you're back in town.

6/10 Okay

Randall, New York

Business traveler
Liked: Staff & service
The rooms feel tired.
Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
I appreciate you leaving a review of your stay with us. We are working on improving our facilities, so please come back and visit so we can give you a better stay.

4/10 Poor

William

Business traveler
Disliked: Cleanliness, property conditions & facilities
Housekeeping failed to clean and the front desk couldn't have cared less about it. The room was extremely dusty and there was visible mold in the bathroom.
Stayed 2 nights in Dec 2023
Response from Shelley Meszoly General Manager on Dec 28, 2023
Dear William, Thank you for taking the time to review our hotel. I am disappointed to read how we let you down on this occasion. There is simply no excuse for uncaring behavior by my team and I will address this immediately, along with your comments regarding our housekeeping service. Your experience is certainly not in keeping with our standards and I am sincerely sorry that this happened. If you ever have the occasion to visit us again please reach out to be directly. I would welcome the opportunity to make amends. Best Regards,

6/10 Okay

Carol and Steve

Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Hello Carol and Steve. Thank you for taking the time to give us a review of your stay. I'm sorry we couldn't deliver on a 5/5 stay. Please reach out to us and let us know what we can do for you.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from David Dooley (Front Office Supervisor) on Dec 28, 2023
Thank you for the amazing review Amanda. We're glad that you had a wonderful stay with us. Please come back and visit whenever you're in town.