Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit

Unique hotel in great location.

Posted Apr 13, 2015
Pros: The hotel was a unique experience. I enjoyed the art gallery and art fixtures through out the hotel. Hotel staff was helpful and knowledgable about
Location: The close proximity to Fountain Square, Reds stadium, Freedom Center, and Aranoff was a plus allowing us to walk everywhere.
The hotel was a unique experience. I enjoyed the art gallery and art fixtures through out the hotel. Hotel staff was helpful and knowledgable about the events and attractions in the area. The close proximity to Fountain Square, Reds stadium, Freedom Center, and Aranoff was a plus allowing us to walk everywhere. Parking was convenient but we did not use our car at all after parking it at arrival.
Comment from Hotel Management
Apr 15, 2015 by Gabe, Hotel Management
We appreciate your terrific rating and thoughtful review; we are happy to have been helpful during your visit. We hope you’ll be back again to enjoy more of what Cincinnati has to offer, all conveniently accessible from our great location. Safe travels!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Rabbit Hash KY

Best Service We've Ever Had

Posted Mar 9, 2015
Pros: Everything. Especially the traveling penguins. You never know when one will show up.
Cons: I would have liked a more comprehensive menu for room service.
Location: Central downtown. Theater, museums, restaurants, bars, casino, ball parks, shopping, riverfront, festivals
There is nothing bad to say about this hotel. The employees are truly happy to work there and to help you with your every need. Rooms are sparkling clean, room service prompt and friendly, workout room large and well equipped, art exhibits enlightening, valet quick and courteous. The whole experience exudes FUN. The location is in the center of the arts and entertainment district, and if you can't walk to it, the shuttle is frequent throughout the day.
Comment from Hotel Management
Mar 11, 2015 by Gabe, Hotel Management
Your praise and advice are most appreciated. Thank you for sharing both as well as the terrific rating. We are truly happy to be here for you and are delighted that you enjoyed your stay. We hope you have an opportunity to visit again soon for new art and more fun and invite you to experience more of the same—only different—at our sister properties in Louisville, Bentonville, AR, and Durham, NC (opening very soon!).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

Fantastic, Unique experience

Posted Feb 23, 2015
Pros: The uniqueness and room layout.
Cons: Nothing!
Location: Metropole is delicious and features a food bar menu for late night bites.
Fabulous boutique hotel. The staff was awesome and accommodating. Close to restaurants and things to do.
Comment from Hotel Management
Mar 6, 2015 by Gabe, Hotel Management
Thanks so much for letting us know how much you enjoyed your experience. We want to make your every stay fabulous and fantastic. We hope to see you again soon and invite you to enjoy more of the same at our sister properties in Louisville, Bentonville, AR, and Durham, NC (opening very soon!).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westerville, Ohio

Great Hotel Close To Everything

Posted Feb 10, 2015
Location: The craft breweries and restaurants were enjoyable.
I loved the bed. It was so comfortable. The staff was amazingly accommodating without being intrusive.
Comment from Hotel Management
Mar 6, 2015 by Gabe, Hotel Management
Nothing is more valuable than a good night’s sleep when you are traveling. We are glad to know you got yours. Thank you for sharing your experience; we look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really cute, special hotel.

Posted Feb 6, 2015
Pros: It was different and felt personal and special
Location: Was close to my business meetings and lots of nice bars and restaurants near by.
I was pleasantly surprised. It was a lovely, boutique hotel with all sorts of cool artwork throughout. I would absolutely stay there again
Comment from Hotel Management
Mar 6, 2015 by Gabe, Hotel Management
We are always up to all kinds of pleasant and surprising things and we look forward to welcoming you again. Thanks so much for taking time to make your recommendation.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Cincinnati

Great downtown location

Posted Feb 5, 2015
Pros: Location, staff was friendly, we called for ice and it arrived within 5 minutes.
Cons: Better rates for stays including spa package.
Location: Great restaurants all within a few blocks, theater across the street, stadiums within walking distance.
This was my first time staying at this hotel. The room was beautiful, the bed was very comfortable, the service was excellent. My only complaint would be when comparing other hotels in the area, the price for this hotel was quite a bit more.
Comment from Hotel Management
Mar 6, 2015 by Gabe, Hotel Management
Thank you for sharing your impressions of the hotel. We are pleased to know that you experienced excellent service, comfort and aesthetics, a combination that represents our highest goals. There are many choices for hotels in downtown Cincinnati, and we are honored that you chose to stay with us. We appreciate your business and we hope to welcome you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, terrible room service!

Posted Feb 1, 2015
We put in an order for breakfast for the morning of our checkout. It was TERRIBLE! It tasted as if it were prepared the night before. Other than the food, the hotel was nice. I will go back but will not waste my money on their food.
Comment from Hotel Management
Mar 6, 2015 by Gabe, Hotel Management
Dear Traveler, thank you for sharing your experience with us. I'm very sorry your breakfast did not meet your expectations. We carefully prepare everything to order using only the freshest ingredients. We hope to welcome you back soon to give our restaurant another try- I highly recommend the breakfast sandwich.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Greensboro, NC.

Gem in the heart of Cincinnati

Posted Jan 25, 2015
Pros: This is a very well run property.
Cons: Only improvement I can think of is small trash can in the bathroom.
Location: Ruby's steakhouse, less than a block away, is fantastic!
Beautiful hotel in the center of Cincinnati. Insanely clean and comfortable. Probably the friendliest staff on the east coast. Rooms are large, well appointed and nicely decorated. Beds are comfortable with plenty of pillows. This is a hotel I would highly recommend.
Comment from Hotel Management
Mar 6, 2015 by Gabe, Hotel Management
Priceless words from a valued guest—thank you for sharing your recent experience here! It is our pleasure to welcome you from the beginning to the end of your stay, and provide the comfort you deserve. We are grateful for your recommendation as well and we look forward to welcoming you again. Please be sure to check out our new location opening soon in Durham, NC.
5 out of 5
Recommended
for Getaway With Friends
by Afrom Lexington, KY

Penguins!

Posted Jan 21, 2015 on Hotels.com
loved it!
Comment from Hotel Management
Mar 28, 2015 by Gabe, Hotel Management
Thanks so much for the love. We look forward to seeing you again and invite you to get to know the blue penguins in Lexington later this year.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Amazing! Worth every penny!

Posted Jan 19, 2015
I've traveled the world and this is hands down the Most amazing hotel I've ever experienced. Heated bathroom floors and nightly ice/bed turn down service. And the art! Unbelievable! Bravo!
Comment from Hotel Management
Jan 23, 2015 by Gabe, Hotel Management
Your worldly wisdom is invaluable—thank you for the kind accolades! We are honored to have earned them and we hope to see you again. We will have more amazing art beginning sometime in March, and we invite you to visit and explore the art and comfort of our sister properties in Louisville, Bentonville, AR, and Durham, NC (opening very soon!).