All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 91 out of 1002 reviews" "
10 - Excellent
91
Rating 8 - Good. 152 out of 1002 reviews" "
8 - Good
152
Rating 6 - Okay. 225 out of 1002 reviews" "
6 - Okay
225
Rating 4 - Poor. 248 out of 1002 reviews" "
4 - Poor
248
Rating 2 - Terrible. 286 out of 1002 reviews" "
2 - Terrible
286
5.2/10
Cleanliness
5.8/10
Staff & service
4.6/10
Amenities
4.8/10
Property conditions & facilities
4.6/10
Eco-friendliness
Reviews
8/10 Good
Jackson
Traveled with group
Jan 7, 2024
Liked: Staff & service, amenities
Jackson
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Jackson,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
This property is terrible. Dirty and damaged in the room. Charged my card a $50 hold for no smoking room. I had to wait for them to verify the room had not been smoked in. But the charge went into my card. It might be a National chain but it is not up to their standard.
Verified traveler
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Guest,We sincerely apologize for the negative experience you had at our property. We understand your frustration and disappointment with the room's condition and the unauthorized charge on your card. We are taking your concerns very seriously and are investigating the matter thoroughly. We will ensure that the room is thoroughly cleaned and inspected before assigning it to another guest. We will also review our policies and procedures to prevent similar incidents from happening in the future. We value your feedback and appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust and welcome you back to our property in the future.Sincerely,Management Team
Dear Scott,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
I didnt like anything about the place very different from online photos. The pool was closed. Couldnt get clean towels or an extra blanket. My room got changed 3 times because of the conditions of the room. I advise no one ever go there. The place should be shut down.
Mindy
Stayed 2 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Mindy,Thank you for your feedback. We are deeply sorry to hear that you had such a negative experience at our hotel. We are taking your concerns very seriously and will investigate all of the issues you raised. We want to assure you that we are committed to providing our guests with a positive experience. We invite you to try us again in the future.Sincerely,Management Team
Dear Wendy,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team
We had a quiet stay while sleeping. The hotel is severely outdated. Trash cans over flowing, carpet is nasty, elevator floor was sunken in. Dirty bathroom and breakfast area. I was disappointed that Baymont approved this franchise.
Chris
Stayed 2 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Chris,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
The rooms were horrible customer service was terrible the plumbing was. Stop up the dirty shower the covers had burn holes eleavator felt like it’s finna break down the whole experience was terrible
Jerrell
Stayed 2 nights in Oct 2023
Response from M on Oct 20, 2023
Dear Jerrell,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
10/10 Excellent
Brener
Oct 8, 2023
Brener
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Brener,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
The hallway smelled of pot, the linens had holes, the curtains had holes, the smoke detector was beeping we were told to take the batteries out of it, there was no staff to take care of it, there was a sign I noticed as I was checking out it stated that they do not clean everyday. There was a used dirty needle laying on the first floor stair landing, one morning we did manage to find some breakfast in the lobby. The other two mornings there was nothing but cold cereal. I would not stay there again and I will not take the chance on staying at Baymont hotel. The owners of the hotel do not seem to care what condition the hotel is in and apparently Baymont doesn’t care about their reputation.
Debora
Stayed 2 nights in Oct 2023
Response from M on Oct 13, 2023
Dear Debora,We apologize for your poor experience at our hotel. We have taken your feedback seriously and are taking steps to address the issues you raised, including hiring more staff, cleaning the hotel more frequently, and replacing damaged linens and curtains. We are also working on improving our breakfast offerings. Thank you for your feedback. We hope you will give us another chance in the future.Sincerely,Management Team
Very poor condition. Things falling off the walls, trim coming off, carpet coming up off the floors. In bad need of a full renovation. Well worn everywhere including sheets.
thomas
Stayed 1 night in Oct 2023
Response from M on Oct 13, 2023
Dear Thomas,Thank you for your feedback. We are committed to providing a clean and comfortable experience for all of our guests. We are aware of the condition of our property and are taking steps to address the issues you mentioned. We apologize for any inconvenience this may have caused.Sincerely,Management Team
6/10 Okay
Vanessa, Cincinnati
Sep 18, 2023
Liked: Staff & service
Vanessa
Stayed 2 nights in Sep 2023
Response from M on Sep 21, 2023
Dear Vanessa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Rebeca
Sep 7, 2023
Rebeca
Stayed 2 nights in Sep 2023
Response from M on Sep 14, 2023
Dear Rebeca,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
Pool not working. Breakfast was horrible not that many options. Elevators in poor conditions. Ice machine not working. Overall horrible experience.
Liz
Stayed 1 night in Sep 2023
Response from M on Sep 8, 2023
Dear Liz,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We are addressing the pool, breakfast, elevator, and ice machine issues promptly to enhance the guest experience. Your input is invaluable, and we hope you'll give us another chance to exceed your expectations in the future.Sincerely,Management Team
2/10 Terrible
Kayla
Sep 3, 2023
Kayla
Stayed 1 night in Sep 2023
Response from M on Sep 8, 2023
Dear Kayla,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Dear Kara,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Dear Reggie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Poor
Eva
Aug 21, 2023
Eva
Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Eva,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
The bed sheets has blood stains on them. The shower only has one temperature. The floor of the elevator felt like rotting boards. The hotel attendant apologized for anything and everything but would do nothing to fix any problems. The fridge has no shelves in it. Will never stay here again
Kevin
Stayed 1 night in Aug 2023
Response from M on Aug 24, 2023
Dear Kevin,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the cleanliness, amenities, and service is valuable to us. We will address these issues immediately to ensure a more pleasant stay for our future guests.Sincerely,Management Team
8/10 Good
Torres
Aug 15, 2023
Liked: Property conditions & facilities
Torres
Stayed 4 nights in Aug 2023
Response from M on Aug 17, 2023
Dear Torres,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
it took a long time to wait for check in because two people had the same room and the issue had to be resolved. next i was asked if i would accept a room type other than what i purchased. the tv did not work in the room that i checked into. we were moved to another room that had an odor. the left arm of the couch was worn through and inside exposed. the desk chair was worn bare. the breakfast had an empty milk pitcher and other items were sparse. no jelly. i did not receive my requested wake up call. it was an unpleasant expeerience. ron fleischman
ronald
Stayed 1 night in Aug 2023
Response from M on Aug 11, 2023
Dear Ronald,We sincerely apologize for the inconveniences you encountered during your recent stay. Your feedback regarding the check-in delay, room allocation, TV functionality, room condition, and breakfast offerings is greatly appreciated. We deeply regret falling short of your expectations and are committed to addressing these concerns to ensure a more pleasant experience for all our guests. Your valuable input will aid us in making necessary improvements. Thank you for bringing these issues to our attention.Sincerely,Management Team
4/10 Poor
Laura
Aug 8, 2023
Laura
Stayed 1 night in Aug 2023
Response from M on Sep 1, 2023
Dear Laura,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Poor condition of room especially the bathroom, stained towels, broken faucets, poor water pressure, etc etc. Just bad, would not stay again.
Verified traveler
Stayed 1 night in Aug 2023
Response from M on Aug 11, 2023
Dear Guest,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
6/10 Okay
Timothy
Traveled with family
Aug 7, 2023
Liked: Cleanliness, staff & service, room comfort
Unless you want a contact high I wouldn't stay.
To not be charged an additional fee when booking online as a deposit (which was NOT disclosed online) we paid more for a smoking room which wasn't as awful as I thought it would be. Room smelt & looked cleaner than expected. Check in was easy and employees were pleasant however elevators were very dirty, the right hand side elevator shook when descending and dipped in when entering which freaked my 6 year old out.
My biggest issue was we couldn't walk in or out of our room without passing through a cloud of marijuana smoke with my kids whom ended up with a contact high. The entire 4th floor was one cloud smoke after another. It was ridiculous!
Timothy
Stayed 1 night in Aug 2023
Response from M on Aug 11, 2023
Dear Timothy,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding the undisclosed deposit fee and the issue with the smoking room. We appreciate your positive remarks about the cleanliness of the room, smooth check-in process, and our pleasant staff. Your concerns regarding the elevator cleanliness and the smoke on the 4th floor have been duly noted, and we will take steps to address these matters for an improved guest experience. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.Sincerely,Management Team
This hotel is not as advertised, dirty and poor condition. Our room had nails and tack stripes sticking out of the floor as it transitioned into the bathroom. Our keys were deactivated daily and ended up locked out of our room multiple times. The pool was nasty looking to the point I would not get on it for fear of ruining my bathing suit. As well as, I could not smell chlorine at all and believe there was probably very little of any in the pool. This hotel was extremely substandard and if you plan on staying here make sure your tetanus shot is up to date as there are many rusty nails, tack strips, and metal sticking out of the floor. Stay at your own risk..
Amy
Stayed 2 nights in Aug 2023
Response from M on Aug 11, 2023
Dear Amy,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
Rooms were nasty. Bathroom toilet kept running had mold on the back.. old toilet paper behind it. Couldn’t use the tub no plug. Stains and filth in shower. Air conditioning was super loud. Not clean at all. Elevator was sketchy. Says had a pool but they do not
Christina
Stayed 2 nights in Jul 2023
Response from M on Aug 3, 2023
Dear Christina,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team
4/10 Poor
Steven
Aug 2, 2023
Disliked: Cleanliness, staff & service
The staff was awful. Nothing but problems checking in. I’d restaff the front desk. You are better off at the Holiday Inn down the street.
Steven
Stayed 1 night in Jul 2023
Response from M on Aug 3, 2023
Dear Steven,We apologize for the inconvenience you experienced during your stay. We'll address the issues with our staff and front desk to ensure a better experience in the future. Your feedback is valuable to us. We hope you give us another chance to exceed your expectations.Sincerely,Management Team
Dear Larissa,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Terrible
Dmitri
Traveled with family and small children, Traveled with family
No Towels in pool area
Found bedbugs
We stay for 3 nighs ,during that time the room was never cleaned
Dmitri
Stayed 3 nights in Jul 2023
Response from M on Aug 3, 2023
Dear Dmitri,We apologize for the inconvenience during your stay. Our team is investigating the issues raised and will take immediate action to address them. Your feedback is valuable to us, and we strive to provide a better experience for all guests in the future. Thank you for bringing these matters to our attention.Sincerely,Management Team
This is the worst hotel I have ever been to. I payed for a non-smoking room two weeks in advance. When we arrived, there was no non-smoking rooms available. We were told it's an a first come first serve basis. My question is, so why pay in advance for a room you don't have a guarante it will be available when you arrive? The front desk staff offered me a smoking room, which I didn't take as we don't smoke. As the hotel we're not able to accommodate, they stated to contact hotels.com for a full refund. It took me a total of three hours on the phone on two different days to accomplish the full refund. I will never ever use hotels.com nor will stay in a Baymount in my life! Stay away!
Omayra
Stayed 2 nights in Jul 2023
Response from M on Sep 8, 2023
Dear Omayra,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
When we arrived and went up to our room, the room wasn’t ready, and someone had been sick in the bathroom. They changed us to a new room, where the floor was sticky and the bedcovers had holes. There were a lot of little things like damaged baseboards and the light fixture was about to fall off that have us the impression the pls e was kind of falling apart. It was just ok but not worth what we paid.
Hilary
Stayed 1 night in Jul 2023
Response from M on Jul 20, 2023
Dear Hilary,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
MOST DISGUISTING NASTY MOTEL ON EARTH..Zero cleaning service, Raggedy broken elevators, Boarded up empty salvage junkyard rooms. No clean towel service, No trash service. Construction zone near pool area blocked off, ice machines were dusty and did not work. Apparently independently owned and EXPEDIA should be SHAMED AND SUED for advertising this Junkyard motel.
Angela
Stayed 4 nights in Jul 2023
Response from M on Jul 20, 2023
Dear Angela,We apologize for the extremely disappointing experience you had during your stay. This is not the level of service we strive to provide to our guests. We take your feedback seriously and will address the issues raised with our team to ensure immediate improvements are made. We understand your frustration, and we appreciate you bringing this to our attention. Your comments will help us to make necessary changes and deliver a better experience in the future. Thank you for your understanding.Sincerely,Management Team
No ice machines at all, no pool at all, breakfast was cold, hotel smelled like weed, all poo machines are broken , elevator floor was soft like you could fall through, chairs in lobby were dirty, and couch in room was filty
Bruce
Stayed 1 night in Jul 2023
Response from M on Jul 20, 2023
Dear Bruce,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Terrible
Kyrstin
Jul 16, 2023
Kyrstin
Stayed 1 night in Jul 2023
Response from M on Jul 20, 2023
Dear Kyrstin,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Dear Joy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
The carpet was not clean. There was burn holes in the bedding. The blinds/curtains were falling down. Above the light fixtures beside the beds was very thick with dust. There was a big empty space where maybe a microwave had once been. There was no kleenex to be had. The breakfast was not very good. The bathroom could've been cleaner.
Harriett
Stayed 1 night in Jul 2023
Response from M on Jul 13, 2023
Dear Harriett,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered, including the carpet, bedding, blinds/curtains, and dust. We regret the absence of a microwave and the lack of Kleenex. We apologize for the disappointment with the breakfast and the cleanliness of the bathroom. We appreciate your input and will use it to improve our services.Sincerely,Management Team
Dear Teresa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
2/10 Terrible
Devyn
Traveled with family and small children, Traveled with family
Dear Devyn,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
Dear Guest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Poor
Matt
Jul 1, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Not very clean. Another guest when checking in at 9pm. Their room was not clean from the night before
Our room was ready but OLD.
Matt
Stayed 1 night in Jun 2023
Response from M on Jul 6, 2023
Dear Matt,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
2/10 Terrible
Brenda
Traveled with family and small children, Traveled with family
Do not stay. The hotel check in was fine. The hotel is in need of major repairs. They say it's under construction, but that is an understatement. The hotel smelled like pot from the hallway to the door. Cops in and out. The floor for the elevator looks new, but it felt like they laid the vinyl and didn't replace what goes underneath. Very scary. The room was nice. The bathroom was dirty. Hair in the shower. Hair in the sink. The front desk kid apologized but sent no one to clean. Web site states they have cots/extra bedding. The front desk kid said they do not. The web site says the pool is open 9a to 9p. That's false too. 3p to 10p. The same kid said. The plexiglass over the lights, right above the pool are hanging. Dangerous situation for swimmers. The "gym" was unlocked. Nothing worked. Again, same line. "Under construction"
The side doors to the hotel were not locked. Anyone could walk in. Same with the pool door. Unlocked. We watched people pull in from the street and swim. No towels at the pool. You are told to take your room towels. Yet, no exchanges can be made. Hang them to dry.
Breakfast ends promptly at 930a. The "manager" started to run us out at 925A. He was rude and disrespectful.
We will never stay at another Baymont. We thought Wyndham was better than this. Guess no.
Brenda
Stayed 1 night in Jun 2023
Response from M on Jun 29, 2023
Dear Brenda,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Terrible
Maria
Jun 27, 2023
Maria
Stayed 2 nights in Jun 2023
Response from M on Jul 20, 2023
Dear Maria,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Horrible experience with Baymont by Wyndham in Cincinnati. Dirty toilet with urine still on the floor, bad quality of pillow and sheets, room smells bad, dusty hair dryer can’t even touch. Will never go back again!!!!!!
Yu
Stayed 1 night in Jun 2023
Response from M on Jun 29, 2023
Dear Yu,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all the more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team
Dear Tony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Poor
Lachelle
Jun 27, 2023
Lachelle
Stayed 3 nights in Jun 2023
Response from M on Jul 20, 2023
Dear Lachelle,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Dear Wesley,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Dear Franklin,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
This place is falling apart, they claim it’s a non smoking place but all you smell is smoke the pool is not well kept the bottom is peeling and sharp all the ice machines are broken no drinks in vending and staff doesn’t care at all bathroom poorly cleaned we checked out early. Sleeping in my car would have been a better option
Steven
Stayed 2 nights in Jun 2023
Response from M on Jun 23, 2023
Dear Steven,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues you mentioned regarding the condition of the property, smoke odor, pool maintenance, broken ice machines, vending availability, and staff attentiveness. We apologize for falling short of your expectations and appreciate your input as we work to make improvements.Sincerely,Management Team
This was the most horrible hotel I have ever stayed at. First, we booked the hotel because the site advertised a pool. There wasn’t one. The hotel reaked of weed all over. The ice machines were gross. The elevator was dirty, and I honestly thought I was going to cave down into the floor because the floors were squishy inside with no support. Then we get to the room. Musty smelling. There was an outlet plug hanging out next to the bed. The corners of the room were dirty. Bathroom floor filthy. The wall next to the AC was patched together. I have never been so disappointed in a hotel in my life.
Sarah
Stayed 2 nights in Jun 2023
Response from M on Jun 23, 2023
Dear Sarah,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
Dear Nick,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team