Exterior

Reviews of Marriott Cincinnati Airport

3.5 out of 5
Marriott Cincinnati Airport
2395 Progress Dr, Hebron, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Emily, thank you for your perfect rating of Marriott Cincinnati Airport. We are glad you had a great stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back the next time you are visiting the area!

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service
Was a beautiful hotel as most Marriott’s are, but the bed was not very comfortable. Only stayed one night, or would have needed to make a change.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Lynette, we are happy to hear you found our hotel beautiful! We are sorry the bed was not to your comfort level. Your feedback is invaluable for improvement. We would love to welcome you back for a stay that meets all your expectations.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 18, 2024
Thank you, Barry, and we can’t wait to welcome you back again for another five-star stay!

8/10 Good

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Good parking.
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
Thank you for your kind words, Mary! We're glad that you enjoyed our property and convenient parking. It will be a pleasure to welcome you back during your future trips to the area!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option when flying in/out of CVG. Restaurant/ bar was great.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 13, 2024
Anne, thank you for your perfect rating of Marriott Cincinnati Airport. We are glad you had an excellent stay and were pleased with our convenience when flying out of Cincinnati/Northern Kentucky International Airport. It is also wonderful to hear that you were pleased with our restaurant and bar. The pleasure would be ours to welcome you back!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 13, 2024
Thank you for your high recommendation, Nathan. We are glad you had a clean and comfortable stay and hope to welcome you back soon to Marriott Cincinnati Airport!

10/10 Excellent

Arlene, FARMINGTON HILLS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 6, 2024
Arlene, thank you for your perfect rating of Marriott Cincinnati Airport. We are glad you had an excellent stay and enjoyed our accommodations and amenities. The pleasure would be ours to welcome you back!

6/10 Okay

Faye

The receptionist in this airport Marriott was unusually cheerful and responded before I could even finish asking my question. First, I requested a wake up call at 3:30am which she said “no problem”, although I am not sure she actually made the arraignment… I set up my own alarm anyway and that was how I woke up at 3:30 to catch an international flight; she sent me to a king room, when I arrived there, the bed was sort of “upside down”, no sheets, and toilet was very dirty… then I was moved to another room, it was cleaned! Furnitures are nicely updated, but no water or drinks in the fridge for purchase, shower was nice and strong, but the space is very tight for a 104 Ib petite person, there was only one soap bar ( nothing else) on the bathroom vanity counter… very unusual experience… but it’s ok for me since I just need few hours rest before catching my early flight …
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 29, 2024
Faye, we appreciate your feedback on your recent stay and apologize for the mix-up with your room and wake-up call. We are glad to hear the receptionist was cheerful and that you found the second room clean and updated. We will address the issues you mentioned to improve our service. We hope to welcome you back for a smoother experience.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet very nice Marriott . Excellent staff
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 31, 2024
Thank you for your positive feedback, Mary. We at Marriott Cincinnati Airport are delighted you had an outstanding stay and were pleased with our quiet accommodations and helpful team. We hope to see you again the next time you are in the area!

10/10 Excellent

DOLORES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Jan 31, 2024
Dolores, thank you for your perfect rating of Marriott Cincinnati Airport. We are delighted you had a clean, quiet, and comfortable stay. The pleasure would be ours to welcome you back!

10/10 Excellent

Deliaan

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 31, 2024
Many thanks for your five-star feedback, Deliaan. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival.

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities
Very noisy next door neighbors!!!!!!! Maybe thin walls!!!!
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 30, 2023
Susan, thank you for staying with us! We are glad you had an overall enjoyable experience, though we apologize that the noise from the neighboring room disrupted your relaxation. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Michael, Queen Creek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar service was excellent!
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 22, 2023
Michael, thank you for your glowing review of Marriott Cincinnati Airport. We are delighted you had an excellent experience and were pleased with our bar service. The pleasure would be ours to welcome you back!

10/10 Excellent

Allan

Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 16, 2023
It's wonderful to learn that your stay was a positive one! Thank you, Allan, and we're excited for the opportunity to provide you with another five-star experience soon.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Start your vacation early
We love to start our vacation by staying here the night before we fly out… everything is clean and we are already distressing!!!!
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 16, 2023
Wanda, thank you for your glowing review of Marriott Cincinnati Airport. We are delighted you had another excellent stay and found our hotel a great start to your vacation. We hope to see you again soon!

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 16, 2023
Sandra, thank you for your 5-star rating of Marriott Cincinnati Airport. We are glad you had an outstanding stay and were pleased with our accommodation. The pleasure would be ours to welcome you back!

10/10 Excellent

chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely clean--i was impressed and i don't impress easily
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 12, 2023
Chris, thank you for your perfect rating of Marriott Cincinnati Airport. We are delighted you had an excellent stay and found our accommodations clean and comfortable. Your approval means so much to us. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 9, 2023
Your perfect score has brightened our day, thank you! Come back soon, Kelly!

10/10 Excellent

Myron David

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 17, 2023
Your five-star rating truly brightens our day! Please visit us again.

10/10 Excellent

maryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic full service Marriott. Nice stay
Stayed 2 nights in Oct 2023
Response from HotelMgmt on Nov 7, 2023
Thank you for your kind words, Maryanne! We take pride in offering all of the services our guests need for a great stay, and we're pleased that we met your expectations. We hope you will visit us again soon at the Marriott Cincinnati Airport!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 31, 2023
Valerie, we are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

Nigatu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 👍
Stayed 1 night in Oct 2023
Response from HotelMgmt on Nov 1, 2023
Nigatu, thank you for your high recommendation of Marriott Cincinnati Airport. We are glad you had an enjoyable stay and were pleased with our accommodations. We hope to see you again the next time you are visiting the area!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 22, 2023
Thank you for the five-star rating, Donna! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

james

Stayed 1 night in Oct 2023
Response from Hotelmgmt on Nov 4, 2023
James, thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very peaceful and pleasant. Staff was exceptional. Accommodations were great.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Oct 28, 2023
We’re happy that your time with us was relaxing, Michele! Thank you for choosing Marriott Cincinnati Airport and taking the time to compliment our accommodations, atmosphere, and service. We'd love to welcome you back for another five-star experience soon!

4/10 Poor

Mark

Disliked: Property conditions & facilities
This was a fine hotel. But not good. We lost power in the bathroom several times while using the blow dryer. And when removing the dryer from its black storage bag in the bathroom I was totally disgusted because the bag was covered in dirt and hair. And, finally, the air conditioner took forever to cool. We couldn’t fall asleep because we were hot.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 29, 2023
Mark, thank you for sharing your experience. We apologize for the inconveniences you faced, especially with the power and cleanliness concerns. We will address these issues promptly. Your feedback helps us improve. We hope to have another opportunity to serve you better in the future.

8/10 Good

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 26, 2023
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was nice the check in was fast. There is bar and a place to get food. The room was large, the bed was comfortable the room was clean. I definitely would recommend.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 27, 2023
Pamela, thank you for your perfect rating of Marriott Cincinnati Airport. We are delighted you enjoyed your stay and were pleased with our comfortable accommodations and convenient amenities. The pleasure would be ours to welcome you back!

2/10 Terrible

T

Traveled with family
Disliked: Cleanliness, amenities
Terrible experience
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 23, 2023
We are truly sorry to hear about your experience. Your feedback is vital, and we would appreciate more details to make improvements. We hope you will give us another chance to provide a better stay in the future.

10/10 Excellent

Joseph, Lebanon

Stayed 1 night in Sep 2023
Response from HotelMgmt on Oct 6, 2023
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Joseph!

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 1, 2023
Receiving your five-stars means a lot to us, Linda! Thank you and we hope to see you again soon at the Marriott Cincinnati Airport.

6/10 Okay

Mandie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 5, 2023
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future, Mandie.

10/10 Excellent

Mark

Very nice hotel! Enjoyed it
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 6, 2023
Mark, thank you for your perfect rating of Marriott Cincinnati Airport. We are delighted you had an excellent stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 5, 2023
We're proud to have earned your top score, Tamara. Please come back soon!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Aug 22, 2023
Daniel, thank you for your high recommendation of Marriott Cincinnati Airport. We are glad you had an excellent stay and hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and room very clean!
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 19, 2023
It's wonderful to hear that you found everything to be clean and comfortable throughout your stay, Nancy! Thank you for choosing Marriott Cincinnati Airport and sharing your kind words. We look forward to hosting you again in the future!

8/10 Good

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. However, we did not get housekeeping after we specifically asked. We had to go back to the desk multiple times to replenish supplies. There is also no microwave in the room. The restaurant left a lot to ge desired, especially for the price. Overall, the room was good for the price and parking was free.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 16, 2023
Lindsey, thank you for staying with us at Marriott Cincinnati Airport. We are glad you had an overall enjoyable stay and were pleased with our accommodations and parking. Please accept our apology that we fell short regarding housekeeping. We will be sure to review your comments regarding housekeeping and our restaurant further in order to improve for future stays. We hope to have another opportunity to welcome you back for an improved experience.

8/10 Good

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevators not working no water on floors.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 5, 2023
Thank you for staying with us, Michael. We are glad you had an overall positive experience, though we are saddened that there were some aspects of your stay that you found disappointing. We are truly sorry for the inconvenience. It is our hope that you will stay with us again for an even better experience.

10/10 Excellent

Edward, Hobbs

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean , friendly staff and great customer service
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Aug 1, 2023
Edward, we at Marriott Cincinnati Airport appreciate your perfect rating and are delighted you had an excellent stay. It is wonderful to hear that you were pleased with our cleanliness and service. We hope to have the pleasure of welcoming you back again!

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really appreciate
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Jul 26, 2023
We love to hear from our guests and are just thrilled you had a great time, Alan. Thank you and come back soon!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and staff was super friendly.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 25, 2023
Timothy, thank you for your perfect rating of Marriott Cincinnati Airport. We are glad you had a comfortable stay and found our team welcoming. The pleasure would be ours to welcome you back again!

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 18, 2023
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

8/10 Good

Benoit

Business traveler
Liked: Cleanliness, property conditions & facilities
Weekend staff at restaurant not experienced and doing less important tasks instead of serving people.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 18, 2023
Benoit, thank you for providing us with your valuable feedback regarding our restaurant. We are saddened to hear that your experience fell short of your expectations, and for that, we sincerely apologize. We will be sure to review your comments further with our team and use this as a learning experience. It is our hope that you will stay with us again, as we are confident we can provide you a much better experience.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and nice
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 18, 2023
Leslie, thank you for your perfect rating of Marriott Cincinnati Airport. We are glad you had an excellent stay and found our team welcoming. The pleasure would be ours to welcome you back!

10/10 Excellent

Tracy

Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 29, 2023
Thank you for the five-star rating, Tracy! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

Emmalynn

Liked: Cleanliness, staff & service, property conditions & facilities
The room and service were great, but the TV and internet were so slow.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 11, 2023
Thank you for staying with us at Marriott Cincinnati Airport! We are glad you had an enjoyable visit and were pleased with our service. We appreciate your feedback and hope to have another opportunity to welcome you back again.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 11, 2023
Michael, thank you for your perfect rating of Marriott Cincinnati Airport. We are glad you had a clean and restful stay. The pleasure would be ours to welcome you back again!

2/10 Terrible

Marian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not recommend this hotel if you want a luxury experience. While the staff is friendly, this hotel (when considering cleanliness) is comparable to a 2 star hotel and unfortunately it did not meet my expectations. I’d recommend the Hyatt Regency instead.
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Jul 7, 2023
Marian, thank you for taking the time to provide us your valuable feedback. While you found our team friendly, we are disheartened to hear that your stay did not meet your expectations. Please accept our sincere apology for the inconvenience and know that we will be sure to review your comments further in order to improve. It is our hope that you will reconsider staying with us again, so we can give you the experience you deserve.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotelmgmt on Jul 4, 2023
Thank you for gifting us with your top score! Until next time!

10/10 Excellent

Yiran

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Hotelmgmt on Jun 30, 2023
Yiran, thank you for your perfect rating of Marriott Cincinnati Airport. We are delighted you had an excellent stay. The pleasure would be ours to welcome you back the next time you are visiting Cincinnati!