Ratings based on 56 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Indianapolis
July weekendPosted Jul 28, 2014
Nice for families going to Kings Island. If you're not such a family, I would avoid this hotel on weekends in late July. The weekend staff was overwhelmed, especially in the restaurant during breakfast. The bar, however, was completely empty after 10:00 p.m.
for Familiesby A verified traveler from Cleveland
Nice hotelPosted Jul 23, 2014
Pros: clean hotel with friendly helpful staff
Location: great location easy acess to shopping, food and Kings Island
Clean hotel, friendly staff, close to Kings Island , resturants and shopping
for Everyoneby A verified traveler from Indianapolis
Loud family ruined my nightPosted Jul 14, 2014
Pros: Nice staff and clean
Cons: Soundproofing not very good
Hotel was nice and staff friendly, but no matter how nice it was, a loud family woke me up/kept me awake and did not get the sleep I needed for my triathlon the next morning. I eventually called the front desk and it got quiet. Moral of the story: call the desk immediately if noisy so you can get to sleep and STAY asleep.
Comment from Hotel Management
Jul 20, 2014 by John, Hotel Management
John, Let me begin by thanking you for staying with us at the Cincinnati Marriott Northeast and for taking the time to respond to the Marriott Guest survey. Your feedback as it pertains to the quality of your stay is incredibly important to myself and my staff; moreover, your opinion of our hotel and our service is of paramount importance to us. Our growth as a company and as service professionals is a direct result of the feedback from our guests. I want to personally apologize for our inability to provide you with a quiet and incident free stay at our hotel. While we do plan for nights where we foresee a large amount of children in the hotel, we are not always able to stop the noise before it happens. For that I am sincerely sorry; I am constantly trying out new methods to prevent noise complaints before they happen to ensure that all guests have a good nights rest when they stay at our hotel. I will communicate this issue to my front desk manager as well as our security team to make sure that they know where and when to begin patrolling the floors and addressing these noisy rooms. Again, i want to apologize for our performance as a team; your feedback has reached their ears to ensure that your future stays with our brand and our hotel are immeasurably successful. Thank you again for your time and I am looking forward to your feedback. Sincerely, John Brinkley Assistant General Manager Trainee
for Everyoneby A verified traveler from Cincinnati, OH
AveragePosted Jul 8, 2014
Pros: The location was convenient.
Cons: Notify customers in advance, that their room is no longer available to give the option to book at another facility. Limit pool hours for children!!
Location: Location was great. Lots of restaurants, shopping, etc. Easy access to I-71.
Although I requested a room 3 months ago with 2 doubles, the hotel gave that room to someone else. So my 6'1" son had to sleep on the pull-out for 3 nights. Not very comfortable and not what we requested. Unfortunately, we could not get another room somewhere else because all the hotels in the area were booked with a kids' baseball tournament that weekend. So lesson learned, do your homework to see what events are happening while visiting the area and check the hotel's policy on room assignments. The Manager told us that although we booked our room 3 months ago, they do not receive the room requests until 5 days before (not sure I believe that to be true because I've never had this happen to us before, but what are you going to do?). The hotel had 2 pools, one indoor/one outdoor but the 8-11 year old boys took over both pools the entire time we were there. The Manager did give us a $40 discount for the first night, but that was not enough to overcome the discomfort of the pull-out bed nor the fact that the room we requested 2 months ago was given to someone else. This hotel was a bit dated, but overall it was clean. On a positive note, ALL of the staff however, were extremely friendly!
for Everyoneby A verified traveler from cleveland ohio
Too pricey for what you get.Posted Jul 6, 2014
Hotel was average. Disappointed that the room did not have a fridge or microwave. Asked for extra towels during my reservation online but had to call once I checked in for the extra towels. Service is fair. The beds are not very comfortable. Had a hard time sleeping and getting a good nights rest. Room size is pretty small with 2 full size beds. Enjoyed the outdoor pool. Decent size pool.
for Everyoneby A verified traveler from louisville,ky
Nice hotel close to Kings Island.Posted Jul 5, 2014
Pros: Not only close to Kings Island. Close to outlet mall. Pool, clean
Location: Restaurants were close by
Hotel staff very friendly and helpful. Room was clean & comfortable.
for Everyoneby A verified traveler
Nice but expected more!!Posted Jul 1, 2014
I have stayed at many hotels this being my first Marriott!!..as far as location we wanted to stay close to Kingd Island..and this place was great as far as location ..but the room cleanliness wax terrible,,there was a fingernail polish bottle laying in the chair..the table between the beds was covered in dust..and there was hair on the bed and in bathroom..staff culd have been more attentive in restaraunt also..not impressed ..I wuld not stay there again but like I said it was close to kings island..I wuld have expected alot more considering its a Marriott..suggest u get a new cleaning staff!!!
for Everyoneby A verified traveler
Nice hotelPosted Jun 1, 2014
Front desk said reservation had been canceled when I arrived - Although they were able to accommodate, was disappointed time spent booking reservation was w asted.
for Familiesby Cori
Very pleasedPosted May 20, 2014 on Hotels.com
Booked for overnight trip to Kings Island with the kids. Great location, beds were super comfy, staff was very nice and helpful. FYI - I paid extra for the wifi and breakfast buffet. Upon checkin I found out these are free on the weekends :( Waste of money! Just ask for it at checkin and they'll give it to you.
for Personal Eventby Jennifer from Columbus, Ohio
Very helpful staffPosted May 20, 2014 on Hotels.com
I had listed a few notes, such as: feather-free, 2 double beds in each of the two rooms, and adjoining rooms, if possible. Apparently, this hotel does not get the requested information from other booking sites, so when we got there, we had 2 doubles and a king, feathers everywhere and a room between our rooms. They had filled both rooms on either side of us, which could have been adjoining, if they'd put those people side-by-side. I gave them a 4 because I had actually called the hotel directly with my specs one week prior and they still weren't carried out. The rating wasn't lower because, once alerted to the problem, the staff and management were on it and had everything sorted out within about 20 minutes. We still didn't get adjoining rooms, but at least the feathers were gone and we had 4 double beds. The rooms and bathrooms were very clean.