Ratings based on 225 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
for Business Travelersby Al
Posted Feb 2, 2015 on Hotels
for Business Travelersby Lesley from Richmond Va
Extended Stay CinicinnatiPosted Dec 11, 2014 on Hotels
Was functional but very Spartan
for Getaway With Friendsby A verified traveler
Posted Dec 8, 2014 on Hotels
for Everyoneby A verified traveler from Cincinnati OH
Pleasantly SurprisedPosted Oct 27, 2014
Pros: I liked the small kitchen. Air conditioning was great.
Cons: The shampoo and soap smelled bad. Breakfast downstairs was limited. Not very many choices.
Location: We were relatively close to Kings Island.
I booked this hotel for my boyfriend who was visiting me in Cincinnati. I loved how the rooms included a mini kitchen. I didn't expect to have a mini fridge, stove, or a microwave but it ended up being super helpful. The shampoo and soap smelled bad. The very last night we smelled smoke in the room on the very last night. We asked for a non-smoking room. I find it odd that they had a smoking room near the nonsmoking room.
Comment from Hotel Management
May 2, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had a smoke odor and that your shampoo and soap were not to your liking. Your comments were reviewed by the staff, and we will review our smoking policies and placement to ensure that your experience is not repeated. As well, I will share your feedback on our soap and shampoo supplies with our purchasing department. Thank you for sharing your experience with us. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
by A verified traveler from atlanta, ga
Disappointed in upkeep and loiteringPosted Aug 20, 2014
Pros: Pet policy and location to highways and restaurants
Cons: Need to enforce pet policy with all pet owners, clean up the lobby and halls, and enforce a bit of security so hotel guests feel more safe.
I stayed at this hotel for 1 night while travelling through. I selected the hotel because they allowed pets (I had my dog with me) and it indicated it was kept very clean. My initial impression was terrible - the lobby is very small and not kept up at all, the carpets in the halls were filthy with stains. Upon enteri my room, it was basically OK, very neat but also very small. There is hardly any room in the bathroom to keep any personal items. The small kitchenette was tiny, and while the counter and sink were clean, the appliances and cabbie ts were not. Thankfully I didn't plan on preparing any meals there. As a responsible pet owner I was disappointed to see that the hotel staff didn't enforce the pet policy they have you sign. I came across 2 separate pets with their owners who were off leash. I also found some pet owners were not cleaning up after their pets on he grounds. The worse for me is that the hotel staff allows guests to loiter at the doorways, smoking and drinking - and I don't mean for 5 minutes to smoke a cigarette (hotel is non-smoking!!!), I mean for the entire evening. As a female traveling alone, this made me very nervous and I felt unsafe each time I entered or left the building. Plus in the morning here were beer bottles and cans left in the parking lot and on the door stoops,
Comment from Hotel Management
Feb 28, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your stay with us. Please know that we are sincerely sorry to read that you did not feel safe at our hotel. At Extended Stay America, we work very hard to ensure our guests are safe. As well, I am disappointed to read that you witnessed other guests not observing our pet policies. I will be sharing your concerns about safety and pet policy adherence with my security staff to ensure that your experience is not repeated. I also am disappointed to read of the cleanliness issues you encountered during your stay with us. Please know that I have met with my housekeeping staff to review cleanliness standards of our guest rooms and common areas to ensure that this does not happen again. I really appreciate you bringing this to my attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
for Personal Eventby J from Cinci
Barebones HotelPosted Aug 18, 2014 on Hotels
This is a barebones, no frills hotel. They don't even have a restroom in the lobby. The linens are thin and not even close to the best quality. Since I just needed a place to shower and sleep, it was fine. If you're looking for any kind of comfort, go elsewhere.
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found our linens and amenities lacking. Your feedback on these issues will be helpful to us as we continually work to improve our hotel. Thank you very much for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
for Personal Eventby Winter Stephans from Chicago, Illinois
Close to venuePosted Aug 17, 2014 on Hotels
Was downgraded from queen to full. Not much comfort. Key stopped working. Took longer than 12 hours to fix. Stayed here 2 years ago and was happy. Will not stay again.
Recommendedby A verified traveler
Will DoPosted Aug 13, 2014 on Hotels
The hotel staff was very friendly and helpful and accommodating to our needs. Although, we did have a problem with ants in our kitchenette.
Recommendedby renee from ohio
Posted Jul 16, 2014 on Hotels
by A verified traveler from S.
We arrived at 11pm and the room was not cleanedPosted Jul 14, 2014
Staff was Great. Hotel I would not recommend for a comfortable and nice stay for your family. It is close to Kings Island where we were going, but I would pay double to stay at another place next time.