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Reviews of Extended Stay America Suites Cincinnati Blue Ash Kenwood Rd

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 117 out of 410 reviews" "
Rating 8 - Good. 104 out of 410 reviews" "
Rating 6 - Okay. 82 out of 410 reviews" "
Rating 4 - Poor. 60 out of 410 reviews" "
Rating 2 - Terrible. 47 out of 410 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked to have the water drip with no water flow fixed in bathroom sink. Two of the staff wrote down my request. After the third night, I talked to a wonderful staff member in the morning that apologized for the issue and actually got it fixed. The first two staffers were useless and obviously not concerned about my well being.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 15, 2024
Dear Jason, Thank you for staying with us and for taking the time to leave your comments. We are deeply sorry that a few of our staff were not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been discussed with our staff and will not be repeated. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
In order to turn the light on in the bathroom, it also turned on the fan in the bathroom, and it made a very loud noise the entire time you had the light on, other than that everything else was good
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Kelli, Thank you for your positive feedback about Extended Stay America! We're pleased to hear that overall, you had a good experience. We appreciate your insights regarding the bathroom fan and will certainly look into improving this aspect. Your satisfaction is our priority, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management

6/10 Okay

Ricky

Stayed 7 nights in Feb 2024

4/10 Poor

Anthony

Stayed 1 night in Jan 2024

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff with a quick check in and decent room. Pillows were not that good. Otherwise very nice stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a simply overnight stay but it was a good room
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Joseph, We're delighted to hear that your overnight stay at Extended Stay America was a good one! Thank you for your positive feedback, and we hope to welcome you back for another pleasant visit in the future. Safe travels!Sincerely,Hotel Management

4/10 Poor

Kara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will say that the lady that checked us in was super nice and accommodating. However, the room? Was gross. Smelled like wet dog. Chair had mold and/or barf on it. Surfaces had dust, dirt, and hair. Sink backed up. Bed seemed clean but uncomfortable. Air conditioning was good but blew the drapes open. Carpet seemed like a animal pulled it up in parts. Just, CLEARLYthis place is not getting cleaned properly between guests. This was a one night stopover on our way to another destination, so we stayed. However, we had it booked for the way back as well and I canceled and re-booked a different hotel. It's not really acceptable. 6/10 rating that this hotel currently has is too high. Don't stay here.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 30, 2023
Dear Kara, Thank you for sharing your experience with us. We are grateful for your kind words about our front desk staff. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is invaluable as we are committed to providing the best experience for our guests. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

4/10 Poor

Sanjar

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Needs to be updated
Business trips. Stayed here because it was very close to my work. The hotel conditions was poor. Laminated floor was uneven, no hair dryer in the room, bedbugs and weird odor. Front desk staff was friendly but needs help on personal hygiene. I don’t think I will stay here again.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 30, 2023
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

10/10 Excellent

fara

Liked: Cleanliness, staff & service, property conditions & facilities
The prperty is older and worn, but the front desk staff was exceptional. Profesional, friendly and knowledgeable and helpful. They made all the difference in our decision to return.
Stayed 3 nights in Aug 2023

4/10 Poor

Mark J. Miller

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Extended Stay review-Cincinnati Road trip, 2023
Rented 2 rooms for 4-man road trip to the Cincy Open, August 2023 The Pros: $72 per room per night!!! Big parking lot. Near Chik Fil A and Skyline Chili, 15-20 minutes from the tennis center. Front desk greets you quickly (smile you are on camera), they seemed nice. Big room, full fridge/freezer, small kitchen. AC was good and not too loud. There were Cons: Lots of bugs. Killed dozens of small roaches on floors, walls and kitchen counter. Had trouble sleeping because I was worried a bug would crawl into my ear. Killed half a dozen the next day. Only “found” one medium size roach in the other room. I should have requested the exterminator discount. Floors were dirty and grimy, and floorboards populated with mature dust bunnies. Carpet was heavily stained, kept thinking the stains were moving but it could have been PTSD from the bug hunt. Rooms were non-smoking but sometimes smelled of cigarette smoke or burnt BBQ sauce/cigars? Kitchen table legs were hilariously crooked and unstable. No cooktop burners in one room. No hangers in the closet in both rooms. No shower curtain in one room. Very thin towels. Freezer unit in one room reminded me of the “Ice Age” episode from Love, Death and Robots (If you haven’t seen it…it’s a good one.) Did a bed bug check and under the beds we discovered… multiple key cards, plastic bags, women’s underwear, small change and Under the beds in the second room found an entire suitcase, pair of socks, and years of dirt and debris. Defective fire alarm
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 17, 2023
Dear Mark J. Miller, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable suite and a well-maintained room for a homelike stay; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

2/10 Terrible

Kimberly

Liked: Cleanliness, staff & service
Poor service
You booked us in a handicap room which they didn’t have, and they were all booked up. The motel found us a cancellation room which was smaller and without all the perks but for the same price also you booked us for one night the motel has a two night policy for the weekend we never had this issue with your booking site before I’ll use other sites next time.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 5, 2023
Dear Kimberly, Thank you for reviewing our hotel. We apologize for the predicament with your reservation and realize you must be frustrated. Unfortunately, inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again; we wish you all the best for your future travels.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Had a reservation for months; or credit card was charged before we ever arrived. Upon arrival, we were informed there was no room in spite of our longstanding reservation. A refund was refused, stating we had to contact the website we booked through. When I contacted the website they confirmed that the charge had been made by the hotel itself. The website representative called the hotel who said the refund would be processed in 3-5 days.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 3, 2023
Dear Guest, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We also apologize for the charges. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. However, if this will not get resolved, please feel free to reach out to us at the hotel for any further queries. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Extended stay hotels need a change for the better
There is no grand enterance to the hotel like a regular hotel. The front door is located in the corner. Check in was easy. When we opened the door to our room there was a strong smell of incense or patchouli type of smell and it was smoldering, i wanted to go sleep out in my car but i made it through the night. The sheets felt sticky at the foot of the bed and the carpet was sticky feeling as well. There is zero counter space in the bathroom in the room we had, just a sink and a toilet, had to use the toilet seat cover as my counter. Before staying our second night, i asked if we could change rooms but we could not because it was sold out. They do not have housekeeping until after day 7 of stay so when we got back to our room it was as we left it. This was our second time staying at an extended stay and it will be our last. Corporate needs to make a new game plan because we felt uncomfortable through our weekend stay, only good thing was the price unfortunately.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Guest, Thank you for reviewing your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

2/10 Terrible

rosemary

Stayed 4 nights in Jul 2023

2/10 Terrible

Mark, CLEVELAND

Stayed 1 night in Jul 2023

2/10 Terrible

Feliciana

Stayed 4 nights in Jul 2023

10/10 Excellent

Marcus

Enjoyed it
Stayed 4 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Marcus, Thank you for choosing Extended Stay America. We are pleased to read how much you enjoyed your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 Good

Renata

Stayed 1 night in Jul 2023

4/10 Poor

Beverly

Stayed 1 night in Jul 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Mark

Stayed 1 night in Jul 2023

8/10 Good

Tim

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was great, but seemed like a lot of homeless people wondering about. Staff was great. Bath towels were pretty worn.
Stayed 7 nights in Jun 2023
Response from Hotel Management on Jul 8, 2023
Dear Tim, Thank you for choosing Extended Stay America. It is glad you were pleased with your room and had a great time here. However, we are sorry for your disappointment due to the issues you encountered. Your remarks are shared with our team for further review and action. Our front desk is available 24 x 7 to help you to improve your visit. Please choose us again for another memorable experience.Sincerely,Hotel Management

10/10 Excellent

Steven

Stayed 2 nights in Jul 2023

10/10 Excellent

Leslie

Good place to stay
Stayed 3 nights in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
They took Paypal and it made check-in a breeze. The rate is great and the room was very clean, neat and quiet. The refrig/freezer, microwave, and stove top was very handy. I felt very safe. The Speedway next door was so convenient. I will visit that Blue Ash location again since I was able to walk to their fireworks show a few blocks away. The area is quiet, peaceful and neat. I did miss the bathtub/shower combo because I enjoy a good soak but the shower was fine. My check-out was very quick thanks to Paypal.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The grab and go could be better but it wasn’t terrible
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Guest, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

6/10 Okay

Angel

Disliked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
The room and hallways had a terrible odor. The wifi kept cutting out. The cereal bowl i was given wasn't cleaned properly. My slippers were sticking to the floor. I had to get a mop, and abucket of warm water with a cleaning solution to wash the floor in my room. It was disgusting. The night shift manager (Katheryn) did everything she could to assist me with the limited resources she had available. Dogs barking after 10 pm. Worst experience ever (40+years) in a hotel.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 25, 2023
Dear Anthony, Thank you for staying with us and for the feedback. We are sorry to hear about your disappointment with the room not being as clean as expected and for the various issues you experienced during your stay. We aim to provide our guests with an exceptional visit. Therefore, we apologize this was not what you experienced. We have shared your issues with our respective team to ensure we are more poised to serve better in the future. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

4/10 Poor

Kim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly room
The room smelled like an old dirty man. Tried to mask it with perfume but didn’t work. Kept window open all night for fresh air.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 25, 2023
Dear Kim, Thank you for staying with us and for the feedback. We are sorry to hear about your disappointment with the room not being as clean and fresh as expected. We never meant to disappoint you in any way. Maintaining a fresh and clean suite is our top priority. Therefore, we regret this was not your experience. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will address this concern with our housekeeping team to avoid it from happening again. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

Carlie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Jun 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Room was supposed to be smoke free but it reeked of smoke. And at 5:30am, someone set off the smoke/fire alarm and woke everyone up
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 22, 2023
Dear James, Thank you for taking the time to review your stay. We apologize for the inconvenience that you had to experience due to the fire alarm going off. We will address this adequately. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

10/10 Excellent

Galo

Stayed 2 nights in Jun 2023

2/10 Terrible

Don

Stayed 3 nights in Jun 2023

6/10 Okay

Sean Brandon

Traveled with partner
Liked: Staff & service, property conditions & facilities
It advertised that all the rooms had a standard queen mattress but really they were all full sized. Outside of that, it served its purpose.
Stayed 3 nights in May 2023
Response from Hotel Management on May 31, 2023
Dear Sean, Thank you for being our guest. We are glad that you had a pleasant stay. However, we apologize for the bed size that disappointed you. Our front desk team is there to help you to improve your time with us. We hope to have another chance to prove ourselves to you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly staff
Clean hotel with friendly staff. Breakfast was non-existent:(
Stayed 1 night in May 2023
Response from Hotel Management on May 31, 2023
Dear Hilary, Thank you for being our guest at Extended Stay America. It is great that you had a good trip and were pleased with your clean room and friendly staff. However, we are sorry for the breakfast concerns; we will share them with the team for further improvement. Please return for another perfect trip.Sincerely,Hotel Management

4/10 Poor

UDAY KUMAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Smells like cigarettes
Entire property smells like cigarette smoke starting from entrance.my nonsmoking room was smelling very bad, I got throat pain just staying overnight. I have checked out immediate next day though initial plan was to stay for a week. Lights weren’t working but Can’t complain about staff, they were okay!
Stayed 4 nights in May 2023
Response from Hotel Management on May 25, 2023
Dear UDAY, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite, and we regret you had to leave sooner than anticipated. We have shared your concern with our team and will ensure we are more diligent in satisfying our guests. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 Terrible

NIRMALYA, CINCINNATI

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms, linen and shower
Stayed 1 night in May 2023
Response from Hotel Management on May 24, 2023
Dear NIRMALYA, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about your cleanliness concerns with the room. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

4/10 Poor

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Cigarette smoke smell in hallway
Stayed 1 night in May 2023
Response from Hotel Management on May 24, 2023
Dear Charles, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve. Sincerely,Hotel Management

6/10 Okay

Maykalaiya

Stayed 3 nights in May 2023

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service
Extended Stay America Suites Blue Ash
Hotel area was fine, near downtown, however room was small, and free breakfast wasn't much of a breakfast. I would not stay at this hotel again.
Stayed 1 night in May 2023

2/10 Terrible

Thomas

Stayed 2 nights in Apr 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Kristin

Stayed 2 nights in Apr 2023

6/10 Okay

Karri

Liked: Staff & service
Disliked: Amenities
The property was fine for the price. The bathroom could have been cleaner or updated but was fine for a short stay. The area around the hotel could be easily taken care of and refreshed with some landscaping/mulch, to make it more inviting.
Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 7, 2023
Dear Karri, Thank you for taking the time to share your observations. Our team follows the most rigorous industry standards and makes every effort to provide exceptional accommodation for every guest. Therefore, we apologize for the issues that compromised your experience. Thank you for pointing out specific areas that need our attention. We will be sure to follow up on these to ensure a seamless stay for future guests. We hope you will allow us the opportunity to host you again next time your travels bring you our way.Sincerely,Hotel Management

4/10 Poor

Rachik

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel should not advertise complimentary breakfast as for me coffee and tea with cereal bars and horrible muffins does not make for a breakfast especially with no area to sit down . At least have toasts,jams and juices as for me who don’t drink coffee there was nothing to drink. We chose the hotel based on this complimentary offer. We will never stay with this chain again.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 4, 2023
Dear Rachik, Thank you for staying with us and posting your feedback. Please accept our apologies for not meeting your expectations regarding our complimentary grab-and-go breakfast. Your comments will be shared with our brand leaders, as we always want to know what would enhance our guest experience. We hope you will return for a much-improved experience next time your travels bring you our way.Sincerely,Hotel Management

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay will recommend to others!
Stayed 1 night in Mar 2023