Lobby

Reviews of Hampton Inn & Suites Cincinnati/Uptown-University Area

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1004 reviews" "
Rating 8 - Good. 332 out of 1004 reviews" "
Rating 6 - Okay. 100 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Beverly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was close to the zoo. Unfortunately, arrived around 6 pm and room was not ready, had not requested a handicapped accessible room but that is what we got. No towels available in the pool area, asked for them told they were probably in dryer, had to go back a second time and was brought several hand towels!!
Stayed 1 night in Mar 2024

10/10 Excellent

Eduard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, did not expect very fresh berries and fruits and tasty omelet! Parking is very convinient. The room was quite big
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Stayed 1 night in Mar 2024

8/10 Good

David F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine - access to hospital and Low’s Garage great
Stayed 1 night in Feb 2024

10/10 Excellent

Chulalak, Saratoga

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and staff are great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Swapnesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was delightful. The room I stayed in was cozy with modern amenities. The cleanliness of the room was satisfactory.
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

6/10 Okay

brenda

Hotel was ok. Nothing to impressive just basic. Neighborhood isn't that great. The night before 3 cars were broken into
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Mary T

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything
Stayed 1 night in Jan 2024

10/10 Excellent

Jim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff very polite. Plenty of places to walk to. The only draw back is having to pay for parking. I stay at a lot of places around the country for work. This hotel was really nice.
Stayed 1 night in Jan 2024

6/10 Okay

Azi, Oxford

Liked: Cleanliness, property conditions & facilities
Breakfast was good. Pets were noisy.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kylie

Stayed 1 night in Dec 2023

10/10 Excellent

Aimee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Excellent breakfast selection and friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I should have gotten her name, but the lady that checked us in and we saw as we came and sent was amazing! Super friendly and always helpful!
Stayed 1 night in Nov 2023

4/10 Poor

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired hotel in need f a refresh. Common areas were not clean. Not what we expect from a Hilton hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing stay
We were really looking forward to our weekend stay in Cincinnati. When we entered the lobby was in disarray; trash on tables, liquor bottles on the floor. It smelled heavily of marijuana. We left the hotel to explore and thought that since we had paid for parking we were guaranteed a space when we returned. There were no spots available when we returned. As we were preparing for bed, one of our beds had blood stains on the sheets and what I would swear was a small piece of flesh. Initially, we were told housekeeping would come and change the bedding. We received a call back a few minutes later and were told we would be given a new room. We were upgraded to a suite, which appeared to be clean, but by that point in time, it was a bit too late. The next morning when I attempted to talk to the front desk about our experience, the very rude woman working told me there was nothing she could do and implied I should just get over it.
This is the bloodstain that was on the inside of our sheets.
Stayed 1 night in Oct 2023

8/10 Good

Linda, South Bend

Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in clerk was super friendly and very helpful
Stayed 1 night in Oct 2023

8/10 Good

GABRIELA

Business traveler
Rooms had a good size. the breakfast was a bit scarce. The common areas were a bit dirty. Having the convenience of a parking lot was great
Stayed 1 night in Oct 2023

6/10 Okay

Kevin, Medina

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
No room service and did not even provide clean towels when requested and breakfast was minimal. Too much money for the poor service.
Stayed 2 nights in Oct 2023

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Edward. Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Breakfast was really good. Eggs and sausagFruit. Walking distance .8 miles to water conference
Stayed 2 nights in Oct 2023

2/10 Terrible

Gregory B

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rerouted to this hotel because Expedia overbooked a luxury hotel and emailed 1.5 hours before check in that our reservation had been cancelled. Having already arrived in town there was no option but take this substitute. Hotel is old, run down, and dirty. DO NOT STAY HERE
Stayed 1 night in Sep 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay near the University of Cincinnati campus.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
The staff was very courteous and helpful. The property is beginning to show signs of age. There was a hole in carpet and hair dryer not working properly. The room was clean and bed comfortable. I'd stay there again.
Stayed 2 nights in Oct 2023

8/10 Good

CaroleLee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff were very friendly and helpful. The hotel was pretty clean and breakfast was decent. We had everything we needed for the few days we were there.
Stayed 4 nights in Sep 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the easy parking
Stayed 2 nights in Sep 2023

6/10 Okay

Janice

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Liked location and easy parking but breakfast seating area dirty, chairs and benches, no water pressure in tub, terrible lighting in bath. Needs updated.
Stayed 1 night in Sep 2023

6/10 Okay

Betty

Traveled with family
Disliked: Staff & service
First, the good thing about this property was the convenient location to University of Cincinnati. We walked everywhere we needed to go (however, the walk was along dirty sidewalks and noisy bars). Next, the bad things about this property were that it was WAY overpriced. It was average for cleanliness and facilities but the housekeeping was by request only and the front desk folks were pleasant-ish but didn't go to any extra effort. I would say it was average overall but very overpriced.
Stayed 2 nights in Sep 2023

6/10 Okay

Ashley

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness is for the downfall. I had a blood stain on the side bed skirt, hairs in the shower and hairs on the towels
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service severely lacking
The room seemed clean and suited us just fine for our 1 night stay. However, the 3 employees we had to deal with while at this hotel are the exact reason we will not be back. All 3 of them acted like we were a nuisance, the woman that checked us in seemed bothered about having to do so, we called to ask a simple question about wifi and the person that answered the phone sighed before answering our question, and then when we left in the morning all I wanted to do was hand the keycards to someone and I was glared at...goodness, I'm just trying to leave so I'm no longer a nuisance to you and that was even difficult. Just awful customer service. In comparison, we had stayed at a Tru by Hilton just the night before and it was like night and day, plenty of smiles and is there anything else we can help you with type assistance, amazing place...Hampton Inn, nope, never again.
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

Traveled with family
Room not ready at check in. Front desk made excuses. Had a 40 min wait for room to be made ready. Unexceptional.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
It was very clean, comfortable, and had a good night’s sleep. Also had a delicious breakfast!
Stayed 1 night in Sep 2023

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Quiet and clean. Comfy all around. Thanks!
Stayed 2 nights in Sep 2023

10/10 Excellent

San-Hui

Stayed 1 night in Sep 2023

8/10 Good

Katharina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice. People are great.
Stayed 3 nights in Sep 2023

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Arrived an hour after check in and our room was not ready. Front desk was very nice and took care of us.
Stayed 1 night in Sep 2023

4/10 Poor

Marcos

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Kids in the parking lot throwing footballs around and hit cars while in the middle of the parking lot. Very unsafe for them and the guests. Room was dirty and had multiple dirty spots. Front desk was accommodating and gave us a new room right away.
Stayed 1 night in Sep 2023

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the zoo
Stayed 1 night in Aug 2023