Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Cincinnati, OH

Gross, Falling Apart!

Posted Aug 13, 2014
Staff was very nice, but the facility is poor. Dirty, soiled carpet, falling apart. Would not stay again. You definitely do not get what you think you are. Could've stayed at many other places for less with much better facilities.
1 out of 5
by A verified traveler

Muggy!

Posted Aug 11, 2014
My husband and I have family on the west side of Cincinnati so sometimes we will splurge to stay close to them (we live about 45 minutes away). We ALWAYS stayed at this hotel. This past experience was so bad that we will never stay there again! Our room smelled moldy and muggy. I didn't get any sleep at all because it was hot!! Can't believe we wasted our hard earned money staying here!
4 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Inn Express cincinnati

Posted Jul 20, 2014
Basic, what we expected. Staff friendly. Hotel clean.
Comment from Hotel Management
Aug 10, 2014 by Ken, Hotel Management
Dear Traveler, Thanks for your comments about the Holiday Inn Express - Cincinnati West. We are pleased that we met your expectations on service and cleanliness and look for to seeing you during your future travels! Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati West
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel OK but needs renovation.

Posted Jul 6, 2014
Pros: Cheap
Cons: needs updating
We were in the area for a wedding and needed to be close. The hotel was fine but is in need of a renovation. The fixtures are old and need refreshing making the rooms look dirty even when they are clean. The staff was friendly and the breakfast was good.
Comment from Hotel Management
Jul 11, 2014 by Ken, Hotel Management
Dear Traveler, Thank you for taking the time to express your thoughts and concerns. I am so pleased that you enjoyed our Hot Express Start Breakfast and the kind words about the hotel's associates. I apologize that you were not satisfied with the hotel's furnishings and any inconveniences you may have encountered that did not live up to your expectations. We work very hard to ensure our hotel and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and I hope you give us another chance to show you how great our hotel is. Sincerely, Ken Broering, General Manager
4 out of 5
Recommended
for Everyone
by Valerie from Indiana

Great location.

Posted Jun 20, 2014
Pros: Breakfast was very good. Everything was well maintained. Pool was pretty nice for an outdoor pool.
Cons: Need an exhaust fan in the bathroom
Location: Shopping and restraunts nearby. Easy to get to Cincy from hotel and also just to travel through.
Very easy on and off the interstate and into Cincinnati. The hotel was clean and maintained well. Really good breakfast.
5 out of 5
Recommended
for Everyone
by Angie from Dent, OH

Nice Hotel

Posted Jun 11, 2014
Pros: Clean
Cons: nothing
Location: great location
Our stay was great !! Staff was really helpful...
Comment from Hotel Management
Jun 15, 2014 by Ken, Hotel Management
Dear Angie, Thank you for your review. It was our pleasure to be of service to you during your recent stay with us and we look forward to hosting you again in the future! Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati West
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 19, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Nilo from Puerto Rico

Quiet hotel for resting

Posted May 14, 2014
Pros: No restaurant
Cons: Have brocheres with places to go, such as mall, restaurants etc.
Location: None
It is a plae for relaxation, the rooms are confortablewith a great view lit invites you to do do nothing, just rest.
5 out of 5
Recommended
by A verified traveler

Clean and comfortable

Posted Apr 30, 2014 on Hotels.com
The hotel was clean and comfortable.. Located just northwest of Cincinnati it is a very convenient to most business locations in Cincinnati. The staff was very friendly upon check-in and check out.
Comment from Hotel Management
Jul 12, 2014 by Ken, Hotel Management
Dear Anonymous, Thank you for your review of the Holiday Inn Express Cincinnati West. It was our pleasure to serve you! As mentioned, the Holiday Inn Express Cincinnati West is the perfect location for either business or pleasure. Most of Cincinnati’s attractions and business districts are less than 20 minutes away from the hotel. With the summer right around the corner, we hope you visit us again! Sincerly, Ken Broering General Manager
4 out of 5
Recommended
for Couples
by Taj from NCH

Date Night Close to Home

Posted Apr 12, 2014 on Hotels.com
I was pleased with our stay. We decided to just have a night away from home, close to home. The distance was ideal for us to and still be able to conduct our normal Saturday routine after a 12 p.m. checkout. The room was very clean, staff was more than pleasant, and great breakfast.
Comment from Hotel Management
Jun 14, 2014 by Ken, Hotel Management
Dear Taj, Thank you for your review. It was our pleasure to be your home away from home for your recent visit and we look forward to serving you again in the future! Kindest regards, Ken Broering, General Manager