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Reviews of Hyatt Place Cincinnati Airport / Florence

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1002 reviews" "
Rating 8 - Good. 283 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

bob

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. It was clean. The staff was helpful. The area has plenty of food options. We would stay here again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Andrew, thank you for choosing to stay at Hyatt Place Cincinnati Airport Florence. We're thrilled to hear you enjoyed our clean accommodations and found our team members helpful. The variety of food options in our area is indeed a bonus. We look forward to welcoming you back in the future.

6/10 Okay

NIhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine -- not amazing, but sufficient. They tagged on a parking charge which was misleading.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Nihar, your feedback is appreciated. It seems the hotel met your basic needs, which is a starting point. However, the issue regarding the parking fee has been noted. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. Nevertheless, we hope to provide a more exceptional experience in the future.

10/10 Excellent

Leonardo, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Well located. Shuttle from & to Airport was very convenient. Many restaurants & shopping within walking distance.👍
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Leonardo, it's delightful to read your positive insights about Hyatt Place Cincinnati Airport Florence. Our dedicated team members, ideal location, and handy shuttle service seem to have served you well. We're equitably thrilled that you had an enjoyable time exploring the myriad dining and shopping options nearby. We trust we'll have the pleasure of welcoming you back in the near future for another fantastic visit.

10/10 Excellent

Donato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Donato, estamos encantados de saber que disfrutó de su estadía en el Hyatt Place Cincinnati Airport Florence. Agradecemos sus palabras y esperamos darle la bienvenida nuevamente pronto.

10/10 Excellent

carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good….Thanks
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Carl, it's great to hear that you enjoyed your stay at Hyatt Place Cincinnati Airport Florence. Our team appreciates your feedback. We hope to see you again soon.

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room needs to have a microwave everything else it’s good
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Gabriel, thank you for sharing your valuable feedback. At Hyatt Place Cincinnati Airport Florence, we're delighted to hear your overall experience was satisfactory. Your suggestion for an in-room microwave has been noted and will be taken into consideration for future improvements. Looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Christopher, it's wonderful to hear that your stay at Hyatt Place Cincinnati Airport Florence met your expectations. We appreciate the top rating and are thrilled to know you had a positive experience. We look forward to having the opportunity to host you again in the future.

8/10 Good

Brant

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
Brant, we're pleased to see your positive rating for Hyatt Place Cincinnati Airport Florence. We continually strive to provide memorable experiences and we hope to serve you again soon.

10/10 Excellent

Amber, Pekin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big clean rooms. Pool was decently big, just a little cold. Breakfast was pretty awful unfortunately, that was our only complaint. Otherwise it was a very nice hotel stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Amber, it's heartening to hear you found Hyatt Place Cincinnati Airport Florence to have spacious and tidy accommodations along with a sizable pool. We, however, regret that you found the breakfast to be less satisfactory. Your comments will be shared with our culinary team for review. Thank you for your thoughts and we're looking forward to making your next stay even more enjoyable.

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt care for the parking. They had their van parked at the hotel entrance and that made it a little hard to maneuver when there was more than 1 guest checking in
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Jack, we're thrilled to read your positive review on Expedia. At the Hyatt Place Cincinnati Airport Florence, we continuously strive for satisfactory experiences for our valued guests. We make note of your feedback and are attentive to aspects affecting guest convenience like parking situations. Rest assured we'll organize things better to maintain a comfortable flow. We eagerly await your next visit.

8/10 Good

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Salma, we appreciate your positive rating you've given Hyatt Place Cincinnati Airport Florence on Expedia. We strive to offer a memorable stay for our guests and we're glad to know you had an enjoyable experience. We look forward to welcoming you back the next time your travels bring you to our area.

6/10 Okay

sely

Business traveler
Liked: Staff & service
Overall good
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for taking the time to submit this feedback, Sely.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
We appreciate you taking the time to share your feedback, Holly.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Michael

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Hyatt place because we were hoping for a better than average breakfast and because we wanted to be within walking distance to I guess I have Tesla chargers and we weren't disappointed. They had almond milk for those who care and French toast.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Michael, we're delighted to hear that Hyatt Place Cincinnati Airport Florence met your expectations for a superior breakfast, and our proximity to Tesla chargers added value to your stay. We appreciate you highlighting our almond milk offering and the French toast. Thank you for your kind words and we're looking forward to hosting you again in the future.

8/10 Good

Landon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time here. It is a good inexpensive place to stay.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Landon, it's delightful to hear that you chose Hyatt Place Cincinnati Airport Florence once again. We're glad to offer value for your accommodations and hope that your trips continue to be pleasant. We eagerly await your return for the third time.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Thomas, it's great to see your perfect score for Hyatt Place Cincinnati Airport Florence. We are thrilled to know your stay was enjoyable and we truly appreciate your support. We look forward to welcoming you again soon for another exceptional experience.

10/10 Excellent

Ingrid

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 10, 2024
Ingrid, thank you for your review! We're elated to know that you enjoyed your stay at the Hyatt Place Cincinnati Airport Florence. Our team looks forward to your next visit.

10/10 Excellent

Crystal

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Crystal, thank you for your fantastic rating of Hyatt Place Cincinnati Airport Florence. We're thrilled that you enjoyed your stay and we look forward to welcoming you back the next time you're in town. Safe travels!

6/10 Okay

Arpit

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Arpit, thank you for your rating. Feel free to share any detailed feedback from your visit as it helps us to continually improve our guest experiences. We hope you'll consider staying with us again in the future.

10/10 Excellent

Charles, Owensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast buffet well staffed and they were friendly. Hot food was hot and cold food was cold and a good selection of food.
Stayed 1 night in Mar 2024

10/10 Excellent

Luisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area of the hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Luisa, it's fantastic to hear that you enjoyed the surroundings of Hyatt Place Cincinnati Airport Florence. We appreciate your positive feedback and look forward to having you stay with us again in the future!

8/10 Good

Thomas

Liked: Property conditions & facilities
Nice value good location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Thomas, we're thrilled to hear that you found value and a convenient location during your stay at Hyatt Place Cincinnati Airport Florence. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Beverly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, nice room, very clean. We didn't have a need for it, but they have a shuttle to the airport. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Beverly, thank you for sharing your experience at the Hyatt Place Cincinnati Airport Florence. We're glad you enjoyed our tasty breakfast and appreciated our well-maintained rooms. It's also great to hear that our team members made you feel welcome. Even though you didn't require it, it's good to note our convenient shuttle service. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Claud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid parking, whats next metered flush toilet
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Claud, thank you for choosing to stay with us at Hyatt Place Cincinnati Airport. We understand your comment about our parking fee. Rest assured, we intend to offer a comprehensive range of amenities to ensure a seamless experience. Your patronage is deeply appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
John, we're delighted to hear that you enjoyed your stay at Hyatt Place Cincinnati Airport Florence, particularly noting our tidy and roomy accommodations. We look forward to welcoming you back in the future.

8/10 Good

Tsungai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and has a convenient shuttle service. Very friendly staff. Room service is limited - not done daily. Parking is an additional charge; that is not nice.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Tsungai, thank you for sharing your feedback regarding your recent stay at Hyatt Place Cincinnati Airport Florence. We're thrilled to hear you appreciated our near-airport location and convenient shuttle service, as well as our team's friendliness. We're aware that our room servicing frequency and parking charges might have been unexpected aspects - it's part of our ongoing effort to provide the best compromise between services offered and rates. Your feedback provides an invaluable opportunity for improvement. We hope to welcome you back in the future.

8/10 Good

Brad

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Brad, thank you for visiting Hyatt Place Cincinnati Airport Florence and rating your stay. We're glad you had a positive experience and look forward to welcoming you back on your next visit.

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thank you for the fantastic rating, Marcy!It's outstanding you had such a wonderful experience at Hyatt Place Cincinnati Airport Florence. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Kaushik

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to airport and very friendly staff. Hotel is clean and good .breakfast
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Kaushik, your feedback paints a wonderful picture of your stay at Hyatt Place Cincinnati Airport Florence. We're thrilled to hear our proximity to the airport and the warm hospitality of our team members contributed positively to your experience. We're also happy to know cleanliness and breakfast met your expectations. We're looking forward to your next visit!

10/10 Excellent

Pam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room Comfortable and relaxing space.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Pam, thank you for your positive feedback about Hyatt Place Cincinnati Airport Florence. We're absolutely delighted to hear that you found your room to be comfortable and provided a relaxing environment. We aim to provide all our guests with a serene and soothing experience. Looking forward to welcoming you back for another exceptional stay!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome breakfast nice clean room
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Keith, it's wonderful to hear you enjoyed your stay at Hyatt Place Cincinnati Airport Florence. Your acknowledgement of our impressive breakfast and neat accommodation is greatly appreciated. Our team members endeavor to offer excellent experiences to our guests and we're thrilled to know we achieved this during your stay. We hope your travels bring you back soon.

8/10 Good

Bakhtiyor

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave in the room
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Bakhtiyor, we appreciate your feedback and are pleased to hear that you found your overall stay satisfactory. We understand the need for certain amenities like a microwave in your room. At Hyatt Place Cincinnati Airport Florence, guest satisfaction is our priority and we are continuously seeking to improve our facilities to meet all guests' needs. We hope this will not deter you from considering us in your future travel plans.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very roomy and cozy. There was a spill on the couch but staff was very generous and polite about the cleanup and very apologetics. Will stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Angela, we appreciate your feedback. It's wonderful to hear that you enjoyed the spacious accommodation at Hyatt Place Cincinnati Airport Florence. We're glad that our considerate team members swiftly attended to the minor issue you experienced. We're excited to welcome you back for another excellent stay.

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for the 4/5 rating, Steve!We are excited to see that you had an enjoyable experience at Hyatt Place Cincinnati Airport Florence. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

4/10 Poor

Max

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Item stolen by employee
It was a decent experience till it came to leaving and realizing my kids christmas present was left behind and instead of being able to get it back, never got a call back nor " they couldnt find it " so housekeeping stoled it the same day i checked out and cant even get it handled properly.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Max, we're truly sorry to hear about your disappointing experience connected with a lost personal item. This is certainly not typical of our practices and we want all guests to have complete confidence when leaving their items in their rooms.We did thoroughly investigate the situation and got in touch with you after we concluded that only an empty bag was left in the closet of the room. Please feel free to reach back out to us if you have any further concerns.

10/10 Excellent

Michael, Queen Creek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Michael, we are delighted to hear that you appreciated the outstanding service at Hyatt Place Cincinnati Airport Florence. It's truly wonderful to know that our commitment to exceptional guest experiences was noticeable during your stay. We trust that you'll choose us again the next time you find yourself in our charming city.

10/10 Excellent

Michael, Queen Creek

Business traveler
Liked: Amenities
Exceptional service from the team.
Stayed 10 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Michael, it's wonderful to know that Hyatt Place Cincinnati Airport Florence delivered exceptional service during your stay. We agree, our team members truly are exceptional. We're looking forward to welcoming you back for your next trip.

10/10 Excellent

Brendon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Done
Well maintaned property. Checked in late due to dangerous travel due to weather. Great place to stop. Breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Brendon, we're thrilled to hear about your satisfying stay at Hyatt Place Cincinnati Airport Florence. It's fantastic that you found our property well-kept and your late check-in process smooth despite inconvenient weather conditions. We're also pleased to note you enjoyed our plentiful breakfast options. We hope to be your chosen stopover again on your future travels.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
We appreciate the feedback.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
Andrea, your top rating is much appreciated! It brings us joy to know that your recent stay at Hyatt Place Cincinnati Airport Florence met your expectations. We hope to have the pleasure of serving you again in the near future.

10/10 Excellent

Delia, Dearborn

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, I enjoyed my stay
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Delia, it's wonderful to know that you thoroughly enjoyed your stay at the Hyatt Place Cincinnati Airport Florence. Our team takes great pride in maintaining cleanliness and we're thrilled that our efforts added to your experience. Thank you for choosing us and we look forward to welcoming you back in the future.

8/10 Good

Janea

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room setups of the Hyatt Place. Its very functional. Changing the satellite dish to something else would make the stay more inviting. It was touch not having TV access during our stay. We were told it was due to the wind.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Janea, it's splendid to hear that you appreciated the practical design of the rooms at the Hyatt Place Cincinnati Airport Florence. We understand that having consistent TV access is an important part of the staying experience and apologize for any inconvenience you encountered. We're reviewing our television provider options to ensure a more comfortable and engaging atmosphere for our guests. We hope to see you again for an enhanced experience.

8/10 Good

Emily

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Emily, thank you for taking the time to rate your experience at Hyatt Place Cincinnati Airport Florence. We're glad to see your stay met your expectations and we hope to have the opportunity to welcome you back for an even more satisfying visit. Safe travels!

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
We appreciate the feedback.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm not sure why the parking signs have a QR code to pay for parking. Never seen this before in an area where there is plenty of parking.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Your feedback on the unique parking payment method using a QR code is valued. This system is place to current global health situation and customer demand for touchless solutions. We're always seeking better ways to serve our guests at the Hyatt Place Cincinnati Airport Florence and we'll take your comment into consideration.

10/10 Excellent

MICHAEL

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Sleep well eat well
Staying at these hyatt places have always been great, one of the best breakfasts you will eat and always pet friendly. My dod has vouched for me.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Michael, it's uplifting to know that you consider Hyatt Place Cincinnati Airport Florence consistently fantastic to stay at and appreciate its breakfast and pet-friendly policy. Our team members strive to deliver quality service for all guests, including our four-legged ones. We hope to welcome you back soon. Thank you for the high recommendation.

10/10 Excellent

Christie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Christie, thank you for your wonderful rating. Hyatt Place Cincinnati Airport Florence appreciates your support and looks forward to seeing you again in the future.

10/10 Excellent

suzzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Friendly and quick check in. Great breakfast. We love the noon check out.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Suzzanna, thank you for sharing your wonderful experience at Hyatt Place Cincinnati Airport Florence. It's truly lovely to hear you appreciated the cleanliness, swift check-in process, delicious breakfast, and our generously timed check-out. We look forward to welcoming you back for another excellent stay.

8/10 Good

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating/cooling system wasn't great, but that was our only issue! We could hear airplanes and next door neighbors occasionally, but nothing that kept us up. Our room was comfy and check in/check out was easy.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Christina, it's delightful to learn that your overall stay at Hyatt Place Cincinnati Airport Florence was pleasant and that you found your room comfortable and the check-in/out process smooth. We constantly work towards optimizing our temperature control system and minimizing external noises. Next time you visit, we'll ensure you receive the exceptional experience we're known for. We eagerly await your return.