Ratings based on 2,611 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Overpriced,Under staffed.

Posted Jul 28, 2014
Pros: Location
There was a major convention/concert this weekend and the minimum amount of staff was inadequate to handle it.The working staff tried,but it was too much.One woman to tend bar and serve food.She was overwhelmed,and mistreated.This was a $100 room,charged $300 . We could not wait to get out.I am not a complainer,but i have to speak up.
1 out of 5
by A verified traveler

Terrible hotel.

Posted Jul 28, 2014
Door lock didn't work. Room was filthy. Only one elevator worked correctly. Lobby was dirty. Had smokers all over at the front entrance.
2 out of 5
by A verified traveler

Not worth the price

Posted Jul 28, 2014
Pros: The valet was very quick and helpful. Close proximity to many downtown Cincinnati sites.
Cons: The entire hotel needs a makeover. Very dated. Security downstairs to keep people from loitering.
Stay was quite expensive for one double bed. The room is sparse to say the least. A bed, a dresser. tv and chair. Dust on the base of the headboard was thick but overall room was fairly clean. Two very small pillows were on the bed and when I asked for a couple more I was brought one. Around 2AM I went to the vending machine in the lobby for a snack and there were people downstairs partying and getting drunk in the lobby. One man (I am assuming he was homeless) approached me and asked me for cash to see a magic trick. It was not the kind of stay that I expected for spending what we did for a one night stay. Very disappointed. I would not recommend this hotel to anyone.
2 out of 5
by A verified traveler

Overdue for upgrade!

Posted Jul 28, 2014
No bellmen for assistance with luggage - from 5th St. entrance no direction to check-in Understand hotel was full but have never stood in line for elevator after check-in! Remote for TV did not work - even turning on manually the channel would not change. Shower curtain rod broken away from wall barely hanging on.
2 out of 5
by A verified traveler from ohio

Very unorganized for large events

Posted Jul 23, 2014
Valet service was unorganized and the attendants were not helpful and friendly. The check I process was unbelievable! It was the most unorganized hotel that I have ever stayed! We stood in line an hour to check in. Unacceptable !!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything downtown

Posted Jul 22, 2014
Love it love it love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from ohio

No fridge or microwave in room--for price, was sad

Posted Jul 21, 2014
Pros: convenience to many places downtown
Cons: check in time quicker
Location: casino, great American ballpart
had to wait 1 1/2 hours in line to check in due to the fact of the country concert going on.
4 out of 5
Recommended
for Everyone
by A verified traveler

Basic hotel

Posted Jul 21, 2014
Pros: Cost
Cons: Nothing at that price
Location: N/Ao
Good value for the money. Staff acted professionally.
2 out of 5
by A verified traveler from NJ

Great location but poor service.

Posted Jul 17, 2014
Pros: Location.
Cons: Room service. Cleanliness of room. Better service at hotel restaurant. Courtesy of hotel staff (the most helpful person was the valet.
Location: Reds baseball. Casino (short shuttle ride). Downtown stores and restaurants.
Dead fly on bed cover. Room was not cleaned by maid during our 2-night stay. Slow service at hotel restaurant for lunch; long line waiting for a table for breakfast. Elevators were frequently slow and crowded. Nice view of pool from our room. Nice fitness room. AC worked well. Able to walk to Reds baseball stadium.
2 out of 5
by A verified traveler

great to walk from RED's

Posted Jul 16, 2014
Pros: convienient to downtown
Cons: Ice machine on our floow did not work, small pillows & very poor quality of bed
Lot of money for convienience of staying down town