“Bed was like camping”

Hard to find. Lobby was fine. Room is small. Bed was TERRIBLE. Mattress was smaller than box spring and only 4 inches of FOAM! It wasn't a real mattress. It was worse than my camping trip last week. Pillows were like boulders. Pseudo kitchenette had microwave and fridge, but no utensils. Major dud.

“What a let down!”

We drove out of the way 20 minutes to stay at another Sprillhill Suites Hotel. I will never stay there again. We made the choice because of our experience of a Springhill Suites in the Erlanger, Ky area. Their hospitality was amazing, rooms were clean and comfortable and you felt welcome. Not at this Springhill Suites. You were made to feel that you were an inconvenience to the staff and manager for being there. Examples of this are: Breakfast in the morning was a joke, not enough food for the guests and when they did bring out more food the servers sems upset that they had to work. When it came to 9:30am when the Breakfast was supposed to end, the one worker took off her gloves and said to a guest " its 9:30 and I am done" she proceeded to turn off the lights on the food and walk over to the front desk and seem to complain about working. There were alot of people still in the area trying to eat and get Breakfast. There were still there because they had to wait for her to bring out food. When I went down to check-out I was waiting for the Manager to ask how my stay was, but the question was not asked. She didn't care or it at least seemed that way. I did not even get a receipt from her. Comparing the 2 locations, one of them is doing it right and the other one needs to go down and look at the other one.