Ratings based on 252 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great staff, convenient location.Posted Jul 19, 2015
Cons: Decor of lobby - very odd. Feels like you are in an aquarium from the '80s.
Location: Very convenient. Great restaurants and shopping. Convenient to downtown Cincinnati.
Rooms smelled musty. And when it rained, it leaked through the window and ceiling. However, the staff worked to get us new rooms and were very accommodating to make sure we were comfortable and dry. Be sure to request rooms not facing interstate. It is very noisy on that side of the hotel.
for Everyoneby A verified traveler from Columbus, OH
Great hotel but crappy clerkPosted Jun 29, 2015
Hotel was verified twice day of stay and even called about late check in. At check in clerk stated oops we are over booked and need to have you go to another hotel 20miles away!! Not only was she rude and inconsiderate after we told her it wasn't an option she checked us in and slammed key cards down and didn't say another word. Had the room number not been wrote down we wouldn't have had a clue what room. No direction to room or anything, no mention of the breakfast either.
for Everyoneby A verified traveler
Posted Jun 24, 2015
Had a nice stay here. Hotel was clean and breakfast was very good.
for Familiesby A verified traveler
Okay hotelPosted Apr 20, 2015
Cons: Add towel bars to bathrooms.
The rooms are oddly set up. The bathroom lack area for hanging towels or items while showering. The noise from the road is heard in room.
for Everyoneby A verified traveler from Avon Indiana
Great Stay!!Posted Apr 13, 2015
We stayed overnight for a soccer tournament. Walking in, the decor was the first thing we noticed, it was very nicely done...my daughter said she wanted her bedroom done like the lobby! The staff was friendly and the room was very comfortable and clean!!
for Everyoneby A verified traveler from Hardy Dam Nichigan
Like homePosted Mar 26, 2015
Location: Fine dinning,shopping
Thank you for asking, we enjoyed ourselves very much,great check in,wonderful room, a lively morning breakfast,good verity,lots of room for all my family to meet in AM. We will see you again.Gil Ruehmeier@family PS. Thanks again fo letting me park our rv in the back area
by A verified traveler from Indiana
TelevisionPosted Feb 26, 2015
Pros: Staff. Cleanliness. Breakfast.
Cons: Television placement and channels.
The desk clerk (Matt?) was most helpful and all of the staff were very professional. The room was smaller than I had anticipated, but adequate. My only major complaint was the TV. It "straddled" the BR and LR. The problem is you could not pivot (or turn) the TV enough to see it from the sofa. Not a well thought out design. Also, very limited sports channels. No Fox Sports.
for Business Travelersby A verified traveler
Posted Feb 26, 2015 on Hotels
for Couplesby Erin
Posted Feb 12, 2015 on Hotels
by A verified traveler from ohio
hotel cleanlinessPosted Feb 10, 2015
Pros: It was close to the event we had to go to
Cons: As stated above
Location: Close to tri county mall and jungle jams market
The halls were in serious need of vacuuming, the bathroom drain was slow backing up when washing hands, and the carpet had us cleaned spots from previous guests. Bedding was clean, plenty of towels but impression already spoiled by first impression.
Comment from Hotel Management
Mar 6, 2015 by Marie Messer, Hotel Management
I do sincerely apologize for the cleanliness of our hallways. I have shared your feedback with my staff to ensure that this doesn't happen again. I I have also shared the carpet stains with my maintenace staff to have those removed/ I'm sorry about what had occured during your stay and I truly hope that you will give us another try in the future