Lobby sitting area

Reviews of Quality Inn

2.5 out of 5
Quality Inn
5589 Kings Mills Rd, Mason, OH

Reviews

6.6
Rating 10 - Excellent. 241 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 205 out of 1002 reviews" "
Rating 4 - Poor. 136 out of 1002 reviews" "
Rating 2 - Terrible. 169 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had just been remodeled (new carpeting, paint, etc). They had done a really nice job and it was very enjoyable stay.
Stayed 1 night in Apr 2024
Response from Charina on Apr 18, 2024
Hi Ami! We're pleased to hear that our room facilities met your needs. Our team strives to ensure that our guests have a comfortable stay, and we greatly appreciate your feedback. We look forward to your next visit!

6/10 Okay

Levlin

Business traveler
Disliked: Cleanliness
Price, convience, liked. Housekeeping never showed when scheduled.
Stayed 7 nights in Mar 2024
Response from Charina on Apr 16, 2024
Hi, Levin. We appreciate your feedback, as it helps us identify areas for improvement. Your feedback is important to us, and we have taken note of your concerns regarding our housekeeping's punctuality. In the future, we hope to have the opportunity to serve you again and provide you with an exceptional experience. Warmest regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very new and nice
Stayed 1 night in Apr 2024
Response from Charina on Apr 16, 2024
Thank you for leaving 5-star review, Richard. We are delighted to hear that you had a great experience with us, and we look forward to accommodating you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new room clean and nice staff
Stayed 1 night in Apr 2024
Response from Charina on Apr 16, 2024
Hi Karen! We greatly appreciate your five-star rating and are thrilled to hear that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We can’t wait to welcome you back!

6/10 Okay

Levlin

Business traveler
Prices okay. Room service spotty schedule. Fees confusing.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding our pricing and have taken note of your concerns about the room service schedule and fee clarity. We apologize for any inconvenience caused and will review our procedures to ensure a more consistent and transparent experience for our guests. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

TANYA A. Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation... free breakfast consisted of bread, coffee, water down juice...
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience caused by our ongoing renovations and for the limited breakfast options available during this time.Please know that we understand the importance of providing a satisfying breakfast experience for our guests, and we regret that we fell short of your expectations on this occasion. Your comments have been duly noted, and we will work diligently to improve our offerings during the renovation period to ensure a more enjoyable stay for all our guests.We truly appreciate your understanding and patience during this transitional phase, and we hope to have the opportunity to welcome you back once our renovations are complete. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Charina on Apr 16, 2024
Thank you for your recent stay with us and for the glowing feedback you provided. We are thrilled to hear that you had a wonderful experience and appreciate your 4/5 rating. Our team is dedicated to providing you with the best possible service, and we would love to welcome you back for a 5-star stay in the future. Please don't hesitate to reach out if there is anything we can do to make your next visit even more outstanding.

8/10 Good

Cortez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and the Perkins next door and all the restaurants right across the street is convenient! The rooms were clean and the beds were comfy, looks run down from the outside but it’s a nice place and the front desk guy was very kind!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed the convenience of the free breakfast and nearby dining options. It's great to know that our clean rooms and comfortable beds contributed to your overall satisfaction.We appreciate your understanding regarding the exterior appearance, and we're thrilled that our front desk team made a positive impression on you. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay.If there's anything specific you'd like to share or suggest, feel free to reach out. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Good

Charles

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Was very clean and quiet
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and quiet. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,Thank you for your brief but positive feedback! We're delighted to hear that you had a nice experience. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We appreciate your time and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a room with bedbugs. Was watching tv around midnight and saw one crawling next to my head on the pillow. We immediately got up, packed our things, and got out of the room. Praying I don’t get an infestation at home.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,We sincerely apologize for the distressing experience you encountered during your stay. Our team takes this matter seriously and will promptly address it to ensure the necessary actions are taken. Please reach out to us directly so we can assist you further and address any concerns you may have.Sincerely, Hotel Manager

6/10 Okay

Levlin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Right off interstate. Semi fair prices. Front desk staff good. Room cleanliness bad for multiple stays. Highway noise.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your positive comments about our location, pricing, and front desk staff. We apologize for any cleanliness issues you encountered and will address them promptly. Your input is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Levlin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Hit or miss room for the price per night. Housekeeping skipped cleaning the room even after several set requests set. Had to take dirty linens to front desk for clean ones
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,We appreciate your feedback and apologize for the inconsistencies in your stay. This falls short of our standards, and we're addressing the housekeeping issues immediately. Your comments are invaluable, and we hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely, Hotel Manager

6/10 Okay

Levlin

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room cleanliness. Fuzzy picture television screen. Bugs.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. We take cleanliness and maintenance seriously, and we're addressing these concerns promptly. Your feedback is valuable, and we hope to have another chance to provide you with a more comfortable experience.Sincerely, Hotel Manager

10/10 Excellent

Levlin

Business traveler
Liked: Staff & service, amenities
Liked Convenient,staff friendly,helpful. Disliked highway noise,older appliances and furniture.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient and our staff friendly and helpful. We apologize for any inconvenience caused by highway noise and the condition of our appliances and furniture. Your comments will be shared with our team to help us improve. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
111
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

8/10 Good

Levlin

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

2/10 Terrible

Brit

Was in room 227 and dude in room 223 pulled a gun on myself my fiancé and Our children
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Guest,We are deeply concerned to hear about your experience in room 227. The safety and security of our guests are of utmost importance to us. We have escalated this matter to our security team and will be taking appropriate actions to ensure the safety of all guests in the future. We apologize for any distress this incident may have caused and thank you for bringing it to our attention.Sincerely,Hotel Manager

10/10 Excellent

Sierra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent price to stay and very clean
Response from Hotel Manager on Jan 22, 2024
Dear Guest,I'm glad to hear that you found the price reasonable and the cleanliness to your satisfaction during your stay. If you have any additional feedback or suggestions for improvement, please feel free to share. Your comments can be valuable for both the hotel and future guests. Thank you for taking the time to leave a review!Sincerely, Hotel Manager

10/10 Excellent

Levlin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for your 5 out of 5 rating! If you have any specific comments or feedback about your stay that you'd like to share, please feel free to do so. Your input can be helpful for both the hotel and future guests.Sincerely, Hotel Manager

4/10 Poor

Kylan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for your feedback, even though it's a 2 out of 5 rating. If you have any specific comments or concerns about your stay that you'd like to share, please feel free to do so. Your feedback can provide valuable information for the hotel and potential improvements in the future.Sincerely, Hotel Manager

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Our go to spot when going to kings island. Nothing fancy but it’s always clean and quiet
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest,Thank you for choosing us as your go-to spot near Kings Island! We're delighted to hear that you find our hotel clean and quiet. We look forward to welcoming you back for your future visits. Safe travels!Sincerely,Hotel Manager

6/10 Okay

Delia

Didnt like the smoke smell
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest,We apologize for the inconvenience caused by the smoke smell during your stay. We take your feedback seriously, and we will work to ensure a fresher and more pleasant environment in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time.Sincerely, Hotel Manager

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1/2 mile from Kings Island
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest,It's great to hear that the hotel is conveniently located close to Kings Island. We hope you had a pleasant stay and enjoyed your visit to the theme park. If you have any more feedback or if there's anything else you'd like to share about your stay, please feel free to let us know. Your input is valuable to us.Sincerely, Hotel Manager

6/10 Okay

Mercadi

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest,Thank you for your rating. We appreciate your feedback and hope to provide you with an even better experience in the future. If you have any specific comments or suggestions, please feel free to share them with us. Your input helps us improve our services.Sincerely,Hotel Manager

10/10 Excellent

Jody

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If you have any additional comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Guest,I want to thank you for sharing such encouraging feedback by giving a 5-star.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service
Ok
Stayed 10 nights in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest,Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars.Hope you had a satisfactory stay.You can expect a still better experience next time.Visit us again soon. Sincerely,Hotel Manager.Sincerely, Hotel Manager

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our Stay.
Love the location, the big Tv with my favorite channel on it, (the Travel Channel). Real close to Frisch’s and Perkins and King’s Island. We liked it here. :)
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest,Thank you for choosing our hotel and sharing your positive experience! We're delighted to hear that you enjoyed your stay, appreciated the location, and found the big TV with your favorite channel to be a great addition. We hope to welcome you back for another enjoyable visit in the future. Safe travels! Sincerely, Hotel Manager

8/10 Good

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for the price we paid.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Thank you for your feedback. We're glad to hear that you found the value in your stay. If you have any suggestions for how we can improve and earn a higher rating next time, please feel free to share. We appreciate your input and hope to welcome you back in the future. Safe travels!Dear Guest,Thank you for your feedback. We're glad to hear that you found the value in your stay. If you have any suggestions for how we can improve and earn a higher rating next time, please feel free to share. We appreciate your input and hope to welcome you back in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable rate, updating bathroom
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest,Thank you for your feedback! We're pleased to hear that you found our rates reasonable and appreciated the updated bathroom. We aim to provide comfortable accommodations at great value, and your comments are valuable to us. If you have any other suggestions or specific requests for your future stays, please feel free to share them. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Khimea

Traveled with partner
Liked: Staff & service
Close to Kings Island and a host of restaurants. Cheap hotel, but decent enough for an overnight stay. Wouldn't stay longer than a night or two.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for sharing your thoughts on your recent stay. We appreciate your feedback and are pleased to hear that our hotel's proximity to Kings Island and local restaurants was convenient for your overnight visit. Your comments will help us improve our offerings and ensure that we continue to meet the needs of our guests.If you ever decide to return for another short stay, please don't hesitate to reach out to us. We look forward to welcoming you back.Sincerely,Hotel Manager

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greeted by staff upon check in. Was informed I was going to be in a smoking room even though I reserved a non smoking. When questioned the front desk staff laughed and handed me keys to the smoking room. Upon entering the smell of smoke was over powering, the toilet wouldn’t flush, the pillows were thin and the bed was hard as a rock. Decided it was better to make the 4 hour drive home at 10pm instead of staying there. When we went to check out early I Was rudely told oh well, and I would not be receiving a refund. Have stayed here many times in the past but never again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear guest,We apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that you were assigned a smoking room despite reserving a non-smoking one. Your feedback regarding the condition of the room, including the overpowering smell of smoke, toilet issues, and bedding, is important to us.We deeply regret that your experience did not meet your expectations, and we understand your decision to leave early. We will review your feedback with our team to ensure that such issues are addressed and prevented in the future.Regarding your refund, please contact our management team directly, and they will assist you further with your concerns.We appreciate your past patronage and hope to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for your brief but positive feedback. We are pleased to hear that your experience was good. Your satisfaction is important to us, and we hope to continue meeting your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay easy and convenient room was clean and great would recommend
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for your positive review! We are delighted to hear that you had a great and convenient stay, and we appreciate your recommendation. Your feedback is important to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Darren

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear guest,Thank you for the perfect score! We're thrilled to know that you had a wonderful experience during your stay. Your satisfaction is our priority, and we hope to welcome you back for another fantastic stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Jason

Disliked: Amenities, property conditions & facilities
Everything was stained. There was a cockroach. There is no sound barrier from the freeway making sleep absolutely impossible.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your feedback is deeply concerning, and we will take immediate action to address these concerns and improve our services. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,I want to thank you for sharing such encouraging feedback by giving a 5-star.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jenny

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

Blake

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

Blake

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. We hope to welcome you back again soon for another exceptional visit. Your satisfaction is our priority!Sincerely, Hotel Manager

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that you had a perfect 10 out of 10 experience during your stay with us. It's always our aim to provide exceptional service, and your feedback is truly appreciated. We hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect 10 out of 10 stay with us. Our team works hard to provide exceptional experiences, and your feedback is truly appreciated. We hope to welcome you back soon for another fantastic visit.Sincerely, Hotel Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
Close to King's Island Winter Fest. Toilets & other construction materials in parking lot. Rooms in the back of hotel on 2 nd FL.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for your review and for choosing our hotel for your visit during King's Island Winter Fest. We apologize for any inconvenience caused by the presence of construction materials in the parking lot. We appreciate your feedback and will address this issue promptly. We hope you had an otherwise comfortable stay and look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Brian

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Price seemed a little high for the condition of the property. We stayed within 2 miles of the Miami airport for half the price.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input, and we apologize if our pricing did not meet your expectations. We continuously strive to provide competitive rates while maintaining our property's quality and service standards. We hope you consider staying with us again in the future, and we'll do our best to make your next visit more enjoyable. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Luis

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 26, 2023
Dear guest,Thank you for your excellent rating! We are delighted to know that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to continue providing you with exceptional service in the future.Sincerely,Hotel Manager

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,Thank you for your feedback. I'm sorry to hear that your experience did not meet expectations. We value all input and would appreciate more details on what aspects you found unsatisfactory. This will help us improve and ensure a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Barbara, Middletown

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for sharing your rating with us. We value your feedback and would appreciate more details about your stay to help us improve. Please feel free to share any specific comments or concerns you may have had during your visit.Your satisfaction is important to us, and we hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
clean and friendly
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,Thank you for your feedback! We're glad to hear that you found our service both efficient and user-friendly. Your satisfaction is our top priority. If you have any more suggestions or need further assistance, please don't hesitate to reach out. Looking forward to serving you again!Sincerely, Hotel Manager