From the moment you arrive, and the top-hatted doorman orders your luggage removed from the cab while a finely suited attendant walks you to the quiet space where check-in is managed, every detail of service at the Savoy is equal to - and usually a notch above - what we have experienced anywhere.
Of course, the room was perfectly appointed and every comfort exactly as one would expect. We'd leave in the morning for touring, and return late afternoon to find everything perfect. Then come back after dinner to find a totally freshened, restocked room with all the turn-down details attended to.
One evening we called ahead for a table at one of the hotel's restaurants. We arrived to be seated at one of their best tables, and greeted by a server who was already knowledgeable about our key food and beverage preferences. Throughout, a service person might ask our room number just once, and then everyone who served us during that meal or other need would address us as Mr. and Mrs. xxxx. Order our coffee or toast a particular way one morning, and the next day's server would know our preference.
Today there are many fine hotels. But unless you are on a VIP list or a frequent visitor, service at even the finest is often impersonal and indifferent. This is where the Savoy really shines - treating even one-time tourist visitors like us as if we were royalty.
Traveller from Boca Raton, FL
An iconic hotel positioned on the banks of the Thames, a couple of steps away from the theater district & from the shopping …More