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Reviews of One Ciudad del Carmen Concordia

3 out of 5
One Ciudad del Carmen Concordia
Av. Concordia s/n entre Av. Periferica, Norte y calle 60, Ciudad del Carmen, CAM

Reviews

8.4

Very Good

Rating 10 - Excellent. 192 out of 390 reviews" "
Rating 8 - Good. 124 out of 390 reviews" "
Rating 6 - Okay. 45 out of 390 reviews" "
Rating 4 - Poor. 15 out of 390 reviews" "
Rating 2 - Terrible. 14 out of 390 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Alejandra Davila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It‘s a cozy hotel for a short trip.
Stayed 1 night in Aug 2023
Response from Diana Martínez on Aug 8, 2023
Estimada Maria Alejandra,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Luis

Stayed 1 night in Jan 2023
Response from Diana Martinez on May 31, 2023
Estimado Luis,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención desayuno bueno Camas cómodas muy cerca de una plaza y de todo
Stayed 1 night in Sep 2022

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Road trip
Basic room with no hot water for a shower Location is good
Stayed 1 night in May 2022
Response from Diana Martínez Gerencia Genera on Jul 13, 2022
Agradecemos el tiempo y la atención para calificar esta encuesta. Lamentamos no haber cumplido todas sus expectativas; esperamos tener el placer de servirle nuevamente. Saludos cordiales. Diana Martínez Gerencia General

8/10 Good

Jose Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Diana Martinez on Jul 17, 2020
Estimado Huesped. Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen. Cordialmente,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Road trip
Nice hotel in a good area Only problem was no hot water for a shower
Stayed 1 night in Mar 2019
Response from General Manager. on Apr 22, 2019
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

10/10 Excellent

Maria Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Gerente General. on Jan 12, 2019
Srita. Maria Augenia, muchas gracias por su evaluación acerca de nuestro hotel. Esperamos verle pronto por esta su casa Fiesta Inn Ciudad del Carmen. Atentamente,

10/10 Excellent

MARISELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good, yo os breakfast
Stayed 3 nights in Sep 2018
Response from General Manager on Sep 25, 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveler

Good. Clean, convenient and cheap.
Good place to crash for the night on my drive from Merida to CDMX. Room was clean. Check in was quick. Hotel close to good places to eat. And actually quite cheap for the value received. Can’t go wrong with this one. Only suggestion would be to add a mini-fridge.
Stayed 1 night in Aug 2018
Response from General Manager on Sep 5, 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Great option for a good price
Stayed 1 night in Nov 2017
Response from Sergio Parra on Dec 4, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Confortable. Práctico.

8/10 Good

seavaliant, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business travel
Good for business travel. Need to speed up internet if possible. Painfully slow. Friendly professional staff.

10/10 Excellent

James, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Value
The ONE is one great value. The staff was friendly and attentive, the bed was soft, the room was clean, and the a/c worked quietly. The neighborhood is nice with good restaurants and an Oxxo store nearby.

8/10 Good

Verified traveler

Liked: Room comfort

6/10 Okay

Mariner, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for short stay.
Would like conveniences like in room coffee maker and the option of a room with mini refridgerator. They did have decent coffee in the lobby. Staff at front desk was congenial.

6/10 Okay

seavaliant, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities
Good business hotel
Clean, okay internet speed. Had good continental breakfast. No coffee maker in room or refridgerator. Always coffee in lobby. Property and room well maintained. Courteous and attentive staff. Decent restaurant at hotel next door. Mall across the avenue. Recommend.

8/10 Good

Gilbert, Campeche

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice for a one nighter
Nice hotel for staying one night. Breakfast was ok. No complainst here.

10/10 Excellent

manny, hhii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice envirental manager and stuff they frendly
Good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cheap and close to airport

6/10 Okay

Iris, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noise
If you want to have a peaceful stay, this is not the hotel for you. It is very clean, the staff is very cooperative; but, the noise level is high for my liking. You can hear people walking through the corridors, furniture moving in the room next door. Everytime someone closed a door, it startled us (me and my daughter). For the rate, you can't ask for more.

10/10 Excellent

Liz, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
This hotel is located in an area with lot's of choices for food within walking distance. Easy to get downtown and 10 minute walk to the north beach

4/10 Poor

Peter, Toronto, Canada

Disliked: Staff & service
NO ENGLISH speaking at the front desk
Relatively overpriced for the total package.Clean,location good,breakfast sparse,staff did not speak 'ingles'

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Liz, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This hotel is very nice, clean and the staff are all very friendly. We have also stayed in One in Aguascalientes and found the same great service. Breakfast has a good choice of food. May restaurants right outside the hotel. The North beach is 10-15 minute walk. Downtown a littler farther but if you do regular exercise you will be fine.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
NICE PLACE TO RECOMENDED TO A FRIEND OR COUPLE NICE LOCATION AND CUSTOMER SRVICE EXCELENT

10/10 Excellent

dave t., las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice
clean, good staff, great location

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana Martínez on Apr 23, 2024
Estimado Sr. Alberto,Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.Cordialmente,

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ubicación y zona muy tranquila
Stayed 2 nights in Apr 2024
Response from Diana Martínez on Apr 23, 2024
Estimado Sr. Alberto,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

6/10 Okay

Ari

Stayed 2 nights in Apr 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 1 night in Feb 2024
Response from Diana Martínez on Feb 23, 2024
Estimado Jaime,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diana Martinez on Feb 8, 2024
Estimado Sr.AndyAgradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diana Martinez on Jan 29, 2024
Estimado Srta. KarlaApreciamos el tiempo que destinó para contestar nuestra encuesta. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.

10/10 Excellent

Froylan Amilcar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
solo en el restaurante, les hace falta un poco mas de atencion en cuanto a lo que ofrecen, se acabo el cafe y no rellenaron, se acabaron los huevos y no rellenaron, tuvieron que irle a decir para que lo hicieran
Stayed 1 night in Jan 2024
Response from Diana Martínez on Jan 12, 2024
Estimado Sr. Froylan,Gracias por su sincera evaluación. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirle en el futuro para poder ofrecerle una mejor experiencia.

10/10 Excellent

ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente lugar, buen servicio
Stayed 1 night in Jan 2024
Response from Diana Martínez on Jan 9, 2024
Estimado Sr. Rubén,Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.Cordialmente,

8/10 Good

ISAAC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay suficientes mesas durante ciertos momentos en el desayuno y tardan en reabastecer lo que ya está consumido
Stayed 2 nights in Dec 2023
Response from Diana Martínez on Jan 9, 2024
Estimado Isaac,Gracias por su sincera evaluación. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirle en el futuro para poder ofrecerle una mejor experiencia.

8/10 Good

Luis Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Diana Martínez on Jan 4, 2024
Estimado Luis Jair,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Diana Martínez on Jan 4, 2024
Estimada Alejandra,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

sergio

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Diana Martínez on Jan 4, 2024
Estimado Sergio,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

4/10 Poor

Maria

Stayed 1 night in Dec 2023
Response from Diana Martínez on Jan 4, 2024
Estimada Maria,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Desana

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Diana Martínez on Jan 4, 2024
Estimada Desana,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

2/10 Terrible

Ari

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Diana Martínez on Jan 4, 2024
Ari,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

6/10 Okay

GABRIEL RAMOS

Traveled with family
Disliked: Amenities, property conditions & facilities
No es apta para familias o descansos, es para trabajadores
Stayed 1 night in Nov 2023
Response from Diana Martínez on Dec 13, 2023
Estimado Sr. Ramos,Gracias por su sincera evaluación.Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirle en el futuro para poder ofrecerle una mejor experiencia.

6/10 Okay

Antonio

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Diana Martínez on Nov 24, 2023
Estimado Sr.Estimado Antonio,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Jose Mauro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio y bien ubicado
Stayed 1 night in Oct 2023
Response from Diana Martínez on Oct 23, 2023
Estimado Mauro,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

María del carmen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien , buen servicio , buena atención con gusto regresaría , cuando me envíen nuevamente de la empresa o un viaje
Stayed 3 nights in Oct 2023
Response from Diana Martínez on Oct 23, 2023
Estimado Sr. Maria del Carmen,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2023
Response from Diana Martínez on Nov 6, 2023
Estimado Gustavo,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

2/10 Terrible

Virginia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Para no recomendar
No hay agua caliente, cuando pregunte en recepción me dijeron que dejara correr el agua 5 min …. POR DIOS DONDE ESTÁ EL CUIDADO DEL AGUA las almohadas están terribles amanecí con el cuello torcido, parecieran rellenas de calcetín NUNCA MÁS ME HOSPEDARÉ EN ESE HOTEL
Stayed 3 nights in Aug 2023
Response from Diana Martínez on Oct 16, 2023
Virginia,Gracias por su sincera evaluación. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirle en el futuro para poder ofrecerle una mejor experiencia.

6/10 Okay

Benito Antonio

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Esta descuidada y deteriorada
Stayed 2 nights in Jul 2023
Response from Diana Martínez on Aug 8, 2023
Benito,Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirle en el futuro para poder ofrecerle una mejor experiencia.

10/10 Excellent

YULIANA VANESSA LOPEZ

Liked: Cleanliness, property conditions & facilities
Mejorar las camas. Ya se encuentran en mal estado
Stayed 1 night in Jul 2023
Response from Diana Martínez on Aug 8, 2023
Estimada Yuliana, Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.Cordialmente,