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Reviews of Holiday Inn Ciudad Juarez, an IHG Hotel

3.5 out of 5
Holiday Inn Ciudad Juarez, an IHG Hotel
Ave Tecnologico 3620, Ciudad Juarez, CHIH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 489 out of 701 reviews" "
Rating 8 - Good. 131 out of 701 reviews" "
Rating 6 - Okay. 38 out of 701 reviews" "
Rating 4 - Poor. 18 out of 701 reviews" "
Rating 2 - Terrible. 25 out of 701 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday In branch I love them.
Stayed 1 night in Apr 2024
Response from Departamento de reservaciones on Apr 22, 2024
Buen día,Muchas gracias por tomarse el tiempo de enviarnos sus amables comentarios, para nosotros es muy importante conocer la opinion de nuestros huéspedes, pase buen día!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Location, easy acess ti everything.
Stayed 2 nights in Apr 2024
Response from Reservations Department on Apr 8, 2024
Hello Brenda, Thank you very much for kind your comments, we hope to have the opportunity to serve you again, best regards!

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service!
Stayed 1 night in Mar 2024
Response from Reservations Department on Apr 8, 2024
Hello Crystal,Thank you very much for your comments, in our hotel we work hard to give the best service, we hope to have the opportunity to serve you again, best regards!

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Departamento de reservaciones on Apr 3, 2024
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamenteSaludos!

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, staff is friendly. It’s my second time staying here and my experience was great.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Apr 2, 2024
Thank you very much for your kind comments, we hope to have the opportunity to serve you again, best regards!

8/10 Good

gerardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in. Fast & friendly.
Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on Apr 1, 2024
Hola,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

VELIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on Apr 1, 2024
Hola,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

jenifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Departamento de reservaciones on Mar 25, 2024
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on Apr 15, 2024
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Departamento de reservaciones on Mar 22, 2024
Buen día,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamenteSaludos!

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Room was great.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 12, 2024
Hello,Thank you very much for your kind comments, we hope to have the opportunity to serve you again, best regards!

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stores within walking distance.
Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on Mar 11, 2024
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamenteSaludos!

10/10 Excellent

sergio, Longmont

Traveled with group
Liked: Amenities
Nice and friendly
Stayed 2 nights in Feb 2024
Response from Departamento de reservaciones on Feb 21, 2024
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Froylan

Liked: Cleanliness, staff & service, property conditions & facilities
Estubo muy bien
Stayed 11 nights in Feb 2024
Response from Departamento de reservaciones on Feb 21, 2024
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, this was the 3rd time I had stayed at this hotel and it was amazing
Stayed 1 night in Dec 2023
Response from Reservations Department on Feb 15, 2024
Hello,Thank you very much for your comments, we hope to have the opportunity to serve you again.Best regards!

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and Clean Hotel
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 6, 2024
Thank you for staying with us, your opinion is very important

10/10 Excellent

Briseida

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio el lugar y todo el staff fue muy amable, solo que no queda caminando las plazas, entonces si es necesario el servicio de uber, pero todo muy seguro
Stayed 2 nights in Jan 2024
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with our stay
Stayed 1 night in Jan 2024
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

8/10 Good

Israel

Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

6/10 Okay

Shelley

Stayed 5 nights in Dec 2023
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Jack, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place to stay if you’re in Juarez Mexico stayed at a lot of different hotels there but this one is my favorite
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is the best I always stay here when I’m in Juarez
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, extremely safe, and in walking distance of many attractions.
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Patricia, fontana

Stayed 3 nights in Dec 2023
Response from Departamento de reservaciones on Jan 31, 2024
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

August

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Choice to Stay in Juarez
Juarez had a bad reputation, but staying at this hotel gives a positive feeling. All was good during my one night stay to visit a customer in the area.
Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you very much for your feedback, your opinion is very important!

10/10 Excellent

Manuela, Roswell

Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Ibonne

Stayed 1 night in Dec 2023
Response from Reservations Department on Jan 31, 2024
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Departamento de reservaciones on Nov 15, 2023
Buen día Sr Ricardo,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Departamento de reservaciones on Nov 6, 2023
Buen día, Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente, saludos!

10/10 Excellent

Alberto

Stayed 1 night in Oct 2023
Response from Departamento de reservaciones on Nov 6, 2023
Buen día, Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente, saludos!

8/10 Good

Maria A.

Stayed 1 night in Oct 2023
Response from Departamento de reservaciones on Oct 31, 2023
Buen día,Muchas gracias por hospedarse con nosotros, saludos!

6/10 Okay

abraham

Stayed 1 night in Oct 2023
Response from Departamento de reservaciones on Nov 22, 2023
Buen día,Le agradecemos que se haya tomado el tiempo de calificarnos, saludos!

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained room and facilities. I was delighted with the restaurant service personnel.
Stayed 2 nights in Sep 2023
Response from Reservations Department on Oct 16, 2023
Hello Mr Ruben,Thank you very much for your kind comments, in our hotel we work hard to give the best service as our guests deserve, we hope to have the opportunity to serve you again. Best regards!

10/10 Excellent

Marisela

Stayed 1 night in Oct 2023
Response from Departamento de reservaciones on Nov 1, 2023
Buen día Srta Marisela,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente, saludos!

10/10 Excellent

Brayen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was really helpful!
Stayed 7 nights in Sep 2023
Response from Reservations Department on Oct 5, 2023
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Luciano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beds. They were very comfortable. The breakfast was excellent. Staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Reservations Department on Oct 3, 2023
Thank you very much for your kind comments, we hope to have the opportunity to serve you again.Best regards!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio y muy cerca de restaurantes y tiendas
Stayed 1 night in Sep 2023
Response from Departamento de reservaciones on Oct 2, 2023
Buen día Srta Lorena,Muchas gracias por compartirnos su opinion, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Departamento de reservaciones on Oct 2, 2023
Buen día Sr Ricardo,Muchas gracias por compartirnos su opinion, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in Juarez. I was impressed by how nice it is.
Stayed 1 night in Sep 2023
Response from Reservations Department on Oct 2, 2023
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Departamento de reservaciones on Sep 28, 2023
Buen día Victor, Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente. Saludos!

8/10 Good

Ana

Stayed 1 night in Sep 2023
Response from Departamento de reservaciones on Oct 16, 2023
Buen día Srta Ana,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

6/10 Okay

Shelley

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Reservations Department on Sep 19, 2023
Thank you for staying with us, your opinion is very important!

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area was safe overall great parking , room service did not come as frequent. No available microwaves after hours. Staff was very helpful.
Stayed 1 night in Sep 2023
Response from Reservations Department on Sep 13, 2023
Thank you very much for your feedback, your opinion is very important!