“I always stay at Lucerna”

The Lucerna is a landmark in downtown Juarez. The rooms are comfy, the pool is beautiful, and the chef is excellent. Well to do families and businessmen frequent the hotel regularly. The hotel offers a spectacular view from everyroom.

“Very Impressed”

We have stayed at Hotel Lucerna Ciudad Juarez twice, both times booked through Expedia. The staff is wonderful, helpful and caring. The rooms are very nice and clean. We would highly recommend this hotel to anyone traveling to Ciudad Juarez.

“Best hotel ever!”

The Hotel Lucerna is a wonderful gem in Ciudad Juarez. After coming from a beautiful 5 star hotel in Mexico City, we were dreading what we would find, but we were absolutely amazed. The service here was probably the best I have ever had. This was the most friendly, accommodating staff I have ever worked with. They went out of their way in every way possible. Also, the rooms were very comfortable and clean and they went to extraordinary measures to make sure we were comfortable and well taken care of. Also, the pool was impeccably clean and beautiful. I would absolutely stay here again and recommend it to anyone traveling to Ciudad Juarez.

“nice”

Nice experience! Close to everything you will need during your stay, day and night

“A wonderful stay”

We enjoyed the comfort at the hotel. It is located at a great location to shopping and dining. Very safe location.

“NIce, clean place to stay at Cd. Juarez”

None

“Good outdated hotel”

Good hotel, clean, big, nice service, good quiet rooms.

“Hotel Lucerna - Spotty Service”

The hotel had both pluses and minuses. Pluses: The driver, Daniel, and the bartender were very friendly and helpful. The front desk staff made some mistakes, but were at the same time accommodating when the mistakes were brought to their attention. The rooms were clean, comfortable, and as advertised. The pool was beautiful. Minuses: The hotel did not initially recognize the free breakfast package purchased through Expedia, and had to be shown proof before they would accept it. In addition, the package was only for continental breakfast, which was not clearly delineated from the full buffet, which was NOT included. The hotel was at least 20 minutes from the consulate, making it very inconvenient, especially if you forget something and need to run back to the hotel. On at least three occasions we waited over an hour for the return trip, and ended up using taxis at our own expense due to the long wait times. The restaurant food was mediocre and the service, while friendly, was extremely slow. Finally, although there was a jacuzzi/hot tub, the heater did not appear to be functioning and the water was very cold, although the jets did work.