Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Helen from C

Nice Staff and Driver

Posted Apr 18, 2014
Weather was cold but nice and wish it could had been warmer to enjoy the pool.
5 out of 5
Recommended
for Everyone
by Anna from Rancho Palos Verdes USA

Gem of a hotel

Posted Mar 3, 2014
Pros: It's very well staffed and everything worked.
Cons: Maybe a map that links up to Goggle maps. or a step by step map from El Paso Border to hotel.
Location: Lots of restaurants, mall.
The minute we arrived the whole staff was very helpful and accommodating in every way. From Hugo, Valet person to the front desk to the cleaning crew. I mention Hugo because he was our first impression, and he was such a helpful, happy individual, he really made us feel welcomed. The restaurant food is very good and an easy way to start the day. They have live music, from Violin, to piano... I would recommend this hotel to all. Two things, if you get a room facing the street, you will get a nice city view, but it is a little bit noisy due to a busy street. We actually got a street facing room, but it was fine - noise didn't bother us at all. The rooms facing the courtyard are probably the way to go for those that require total silence.
4 out of 5
Recommended
for Everyone
by angel from pleasanton California

Great service but not that close to consulate.

Posted Feb 23, 2014
The hotel staff is extremely friendly, only downside is that it is more than 10 min away from consulate more like 15 more with traffic. Food is expensive but very good. Great exprience here. Safe and everything is nearby, banks, mall, food, and theater. Except DON'T eat sanborns across the street!
5 out of 5
Recommended
for Everyone
by Jose from Juarez

This traveler left a rating score only Posted Dec 1, 2013
5 out of 5
Recommended
for Business Travelers
by Alfredo from San Diego

Lucerna

Posted Nov 9, 2013 on Hotels.com
It's Cuidad Juarez so how great can it be? Well, I was there on business and at least I felt like I stayed at the BEST hotel in Juarez. The rooms were clean, the staff was attentive and friendly, from the front desk to the shuttle driver and the bell boys (Eliut and Oscar) who happily drove the shuttle for us when the driver was off. Waiters, cleaning lady were friendly, breakfast buffet was excellent and I always felt safe in the hotel. If you need to stay in Juarez, then STAY at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Oct 14, 2013
Great place,very nice , excellent service, great bar
5 out of 5
Recommended
for Business Travelers
by Guadalupe from Los Angeles

Posted Oct 8, 2013 on Hotels.com
It is a very nice hotel good people clean rooms over all good.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

The staff makes your stay worth it.

Posted Sep 15, 2013
Pros: The staff is extremely helpful and cordial.
Cons: Everything looks pretty decent and clean. The price of the breakfast buffet was a bit high.
Location: The Mercado is closed by and many restaurants to choose from.
Excellent service. I even received 2 complementary drinks at the bar for booking online.
5 out of 5
Recommended
for Everyone
by Juan from New Mexico

Most pleasant stay!!!

Posted Jul 24, 2013
Pros: everything,
just great!!! will stay again!!!! Great service, Great food!!! great pool!
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 11, 2013 on Hotels.com