Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Not close to consulate

Posted Feb 16, 2015
Breakfast included in reservacion was "continental breakfast "" Coffe and fruit only Far from breakfast buffet Shuttle to consulate was late the day of my appointment I had to take taxi
3 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso

Customer service was really bad.

Posted Feb 16, 2015
The hotel overall was clean and good. The staff had a really bad customer service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Hotel estuvo impresionante

Posted Feb 5, 2015
El Hotel estuvo impresionante sobre todo los aspectos muy limpio y todos los empleados estuvieron muy amables .....
5 out of 5
Recommended
for Business Travelers
by ARTUROfrom Mérida

Oportunidad de mejora

Posted Nov 23, 2014 on Hotels.com
Sugiero una mejor coordinación entre Hoteles.com y sus afiliados
5 out of 5
Recommended
for Couples
by Blancafrom Cd. Juarez .Chih

Excelenteee

Posted Nov 10, 2014 on Hotels.com
Todo muy bien. Excelente
3 out of 5
Recommended
for Business Travelers
by A verified traveler

bien

Posted Oct 31, 2014 on Hotels.com
atienden bien
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Lucerna

Posted Oct 15, 2014
Pros: El personal de todas las áreas.
Cons: El restaurant.
Location: Asistí a un excelente Concierto en la Plaza de la Mexicanidad de la Sra. Guadalupe Pineda, el público de Cd. Juárez, de los mejores.
Excelente hotel, todo el personal muy amable y atento, las instalaciones en muy buenas condiciones.
5 out of 5
Recommended
by Terry Bennisonfrom Albuquerque NM

Relaxing weekend

Posted Sep 25, 2014 on Hotels.com
Hotel staff is great, they will take care of all your needs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St Louis, MO

Cuidad Juarez business trip

Posted Sep 5, 2014
Pros: The quality
Cons: the price of the food and drinks at the hotel
Location: I really didn't go out much other than to eat and all the restaurants were right there walking distance, so it was very convenient.
yes I would most definitely recommend. I stayed there from Thursday evening until Tuesday afternoon, and was very very impressed with all the service and surroundings. This hotel is close to everything, the restaurants were all walking distance.
5 out of 5
Recommended
for Personal Event
by Eduardo Valtierrafrom El Paso, Tx

8/30/2014 Visit to Hotel Lucerna

Posted Sep 4, 2014 on Hotels.com
I've stayed at this hotel before when I visit Ciudad Juarez, and every time the customer service, cleanliness, and overall satisfaction of this Hotel is EXCEPTIONAL. A Special thanks to Carmen, front desk receptionist, Juan the bartender who shows his true passion for the art of mixing, and countless others. Thank you again