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Reviews of Hotel Maria Bonita Consulado Americano

3.5 out of 5
Hotel Maria Bonita Consulado Americano
v. Paseo de la Victoria #4451, Col. Partido Iglesias, Ciudad Juarez, CHIH

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Griselda

Disliked: Cleanliness, staff & service
I pay for 5 and only sing me in for 2
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 26, 2024
Hello GriseldaWe regret the inconvenience that occurred, we base it on the information you provide at the time of booking, in this case you only selected for 2 people.Greetings.

10/10 Excellent

Tori

Stayed 2 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 21, 2024
Hola ToriMuchas gracias por su preferencia, es un gusto saber que disfrutara de una agradable estancia con nosotros.Saludos.

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the customer service was great
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 12, 2024
Hello DiegoThank you for your preference, it is a pleasure for us to receive you and serve you as you deserve.Greetings.

10/10 Excellent

FEDERICO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with excellent staff friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 12, 2024
Hello FedericoThank you very much for your preference, we are glad that you could enjoy a stay full of comfort.

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not clean room; workers were hammering nails or something into the walls right by our window at 1:00am and were trying to sleep; called front desk and they never called us back like they said they would.
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 12, 2024
Hello RobertWe are very sorry for the inconvenience that occurred during your stay, it is most likely that the noise was external to us, since our maintenance staff is not working at that time.Thank you for your comments as we take them into account to improve

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did an excellent work!!
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 12, 2024
Hello MariaThank you very much for your preference, we are glad that you could enjoy a stay full of comfort.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JUST A BEAUTIFUL QUIET STAY... ITS RELAXING THEIR BREAKFAST WAS GREAT PLUS I HAD MY WEDDING THEIR AND THEIR SERVICE WAS AMAZING!! A BIG KUDDOS TO VALERIA OUR EVENT COORDINATOR! THANK YOU SO MUCH!!!
Stayed 1 night in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on Feb 20, 2024
Hello MariaThank you very much for your comments, fortunately we have social rooms and at the same time the rooms, this for greater comfort at the end of your event you can rest right here, we appreciate your recognition of our staffGreetings.

10/10 Excellent

Edgardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on Feb 20, 2024
Hello EdgardoThank you for your preference, we are glad that you enjoyed a comfortable stay with us.Greetings.

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole $375 from my credit card. Expedia and hotel dont care and dont do anything about it . And Expedia wont share this review so dont ask me again for a review please
Stayed 3 nights in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on Feb 20, 2024
Hello,The card that you provide as GUARANTEE is a money retention to guarantee its arrival, it is not a theft, it is just a verification, unfortunately the refund time is not with us but with your bank.Greetings.

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Feb 20, 2024
Hola Victor.Gracias por su visita, es un placer recibirlos.Saludos.

8/10 Good

RAUL

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Very outdated but staff was great. Free Breakfast option needs improvement
Response from Hotel Maria Bonita Consulado Americano. on Feb 6, 2024
Hello RaulWe regret the inconvenience, our style is rustic that is why the presentation of the hotel is, thank you for your preference and for your recognition of the staff.Greetings.

10/10 Excellent

Armando, Mechanicsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Feb 6, 2024
Hello ArmandoThank you for your preference, we are very glad that you enjoyed your stay, we work to provide you with the best service. Greetings.

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Mar 21, 2024
Hola GabrielGracias por su preferencia, nos alegra que disfrutara de su visita con nosotros.Saludos.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Customer Service , and a very clean place
Stayed 3 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Jan 27, 2024
Good afternoon Wendy, Thank you very much for your comments, it is a pleasure to know that you enjoyed a stay full of comfort. Greetings.

6/10 Okay

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Jan 25, 2024
Hola Ruben, gracias por su preferenciaEs un gusto recibirlos, saludos.

10/10 Excellent

moises

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff where really friendly!
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Jan 23, 2024
Hello Moises Thank you very much for your comments, it is a pleasure to receive you as you deserve, your visit is a pleasure for us. Greetings.

10/10 Excellent

Felipe

Stayed 4 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Feb 6, 2024
Hola FelipeGracias por su preferencia, nos da mucho gusto que disfrutara de una estancia agradable. Saludos.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Jan 16, 2024
Hola FranciscoGracias por hospedarse con nosotros, es un placer recibirlos y que disfruten de una estancia placentera.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and atmosphere
Stayed 2 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Jan 16, 2024
Hello AdrianThank you for staying with us, it is a pleasure to receive you and hope you enjoy a pleasant stay.

10/10 Excellent

Paola

Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Jan 10, 2024
Hola PaolaMuchas gracias por su preferencia, nos alegra que se hospedara con nosotros. Saludos.

10/10 Excellent

Aldo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Mr. Jorge at the breakfast was really helpful and mentioned some places we could visit while we were staying at The Maria Bonita.
Stayed 11 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Jan 10, 2024
Hello AldoThank you very much for your comments and recognition of our staff, in general we work to provide you with quality service.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service all around WONDERFUL 😊
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on Jan 10, 2024
Hello Martin.Thank you very much for staying with us, our mission will always be to provide you with quality service and a stay full of comfort.

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Jan 8, 2024
Hola FranciscoGracias por su preferencia, esperamos verle de nuevo Saludos.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lic. Lucero Cereceres on Jan 6, 2024
Gracias por tu calificaion Mary, esperamos verte de nuevo por esta tu casa.Saludos de parte del Staff!!

6/10 Okay

William

Traveled with family
I thought overall the property was beautiful, but some dingy spots. Furniture in the room was a little dirty. Game room furniture also dirty. My wife and I both became ill and the only thing we can trace it too was the courtesy breakfast so that is a concern of ours on this visit.
Stayed 4 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Jan 5, 2024
Hello WilliamWe regret the inconvenience during your visit, we tell you that our food is prepared daily for the safety of you and our collaborators. Thank you for your comments as they help us verify that everything is fine and continue providing quality service.

10/10 Excellent

Hector, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Jan 15, 2024
Hola HectorGracias por su preferencia, nos alegra que pudiera disfrutar de su estadía.Saludos

2/10 Terrible

irvin

Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 21, 2023
Hola IrvinLamentamos no cumplir con sus expectativas, siempre nos esforzamos por brindar un servicio de calidad para ustedes.Saludos.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 19, 2023
Hola Kevin.Muchas gracias por su visita y su preferencia.Nos alegra disfrutara su estadía.Saludos.

10/10 Excellent

gisela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful hotel
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 19, 2023
Hello GiselaThank you very much for your comments and your preference, we hope to see you again.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 14, 2023
Hello JorgeThank you very much for your preference and your comments, we are glad you enjoyed your stay

10/10 Excellent

Rafael, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, quiet and safe. Employees are the best.
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 14, 2023
Hello RafaelThank you very much for your nice comments, we greatly appreciate your preference.

10/10 Excellent

Sally

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very welcoming with nice housekeeping staff. I had surgery during my stay and the staff were very accommodating with my food and hygiene needs. I will be staying there again!
Response from Hotel Maria Bonita Consulado Americano. on Feb 20, 2024
Hello SallyThank you very much for your very pleasant comments, for us our greatest mission is to make you feel welcome and at home, so that you can enjoy a visit full of comfort.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
everything very excellent, the reception and cleaning staff
Stayed 4 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 14, 2023
Thank you very much for your good comments, it is a pleasure to receive you as you deserve.

4/10 Poor

Jose

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Room coffee maker was broken. When reported issue was told a staff member will stop by and replace it with another including extra towels that I asked for the day before. STILL WAITING!!
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
HelloWe are very sorry for the inconvenience that occurred during your stay, thank you for letting us know points to improve

8/10 Good

Rafael, Aurora

Liked: Cleanliness, staff & service
Nice place. Very safe and crew qas very polite and profesional.
Stayed 5 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
Thank you very much for your comments, it is a pleasure to receive them as they deserve

10/10 Excellent

Mirna Magaly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and the staff is so nice
Stayed 2 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
Thank you very much for your comments, it is a pleasure to receive them as they deserve

10/10 Excellent

Brenda

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
Thank you very much for your comments, it is a pleasure to receive them as they deserve

10/10 Excellent

Brenda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here great place to stay
Stayed 3 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
Hello BrendaThank you very much for your preference, it is a pleasure to know that you liked it.

10/10 Excellent

Elicsabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
Hello ElicsabelThank you very much for your preference, it is a pleasure to know that you liked it.

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 5, 2023
HelloThank you very much for your preference, it is a pleasure to know that you liked it.

4/10 Poor

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
La noche en que estuvimos en el hotel , unos de los huéspedes estuvieron haciendo mucho ruido, gritando y golpeando cosas durante algún tiempo en la madrugada .
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Dec 1, 2023
Buenas tardes IrmaLamentamos mucho los inconvenientes ocurridos, con mucho gusto puede llamar a recepción y nosotros lo solucionamos.

8/10 Good

Marisol

Stayed 4 nights in Nov 2023
Response from Lic. Lucero Cereceres on Nov 21, 2023
Marisol agradecemos tu calificación y esperamos verte muy pronto por aquí.Nuestro Staff esta listo para recibirlos.Saludos!!

10/10 Excellent

Dalia ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Lic. Lucero Cereceres on Nov 21, 2023
Dalia muchas gracias por elegir Hoteles María Bonita para tu estancia, seguimos trabajando para atenderlos siempre como se merecen.SALUDOS!!!

10/10 Excellent

ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. It’s like a mini-inclusive resort. It has an indoor pool which has warm water, a game room with a pool table, a bar with nightly schedule like karaoke and live music, a restaurant with delicious buffet. A tour bus comes daily to the hotel for about $8 dólares you go on a 3 hour trip through the city, highly recommend. The staff at the hotel is amazing. The mall is across the street and lots of options for food. I will be recommending this place to all my friends and family. Close to consulate, medical office and CAS
Stayed 2 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
Hello AnaThank you very much for your comments, it is a pleasure that you enjoyed your stay with us, we appreciate your preference.

10/10 Excellent

Jesus And Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
Hola JesusMuchas gracias por su buena puntuacion y su preferencia, nos alegra mucho que disfrutara su estancia.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good no issues. The personal were very professional
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
HelloThank you for your good comments, it is a pleasure that you enjoyed a stay full of comfort.

10/10 Excellent

Elizabeth, Horizon City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
Hello ElizabethThank you for your comments and preference, we always work to provide you with the best service.

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
Hola CarlosMuchas gracias por su buena puntuacion y su preferencia, nos alegra mucho que disfrutara su estancia.

10/10 Excellent

daniela, riverside

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
Hello DanielaThank you for your preference.

10/10 Excellent

Carlos, Midland Tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y profesionalismo de Daniela
Stayed 1 night in Nov 2023
Response from Hotel Maria Bonita Consulado Americano. on Nov 17, 2023
Hola CarlosMuchas gracias por su reconocimiento hacia nuestra recepcionista, es un gusto que disfrutara de su estadía.Saludos.