Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Gamma Ciudad Juarez

3.5 out of 5
Gamma Ciudad Juarez
Av. Lincoln No. 722 Zona Pronaf, Ciudad Juarez, CHIH

Reviews

8.4

Very Good

Rating 10 - Excellent. 383 out of 758 reviews" "
Rating 8 - Good. 217 out of 758 reviews" "
Rating 6 - Okay. 82 out of 758 reviews" "
Rating 4 - Poor. 39 out of 758 reviews" "
Rating 2 - Terrible. 37 out of 758 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Claudia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door in my room was not working. It did not close properly. They switched me to another room. With the new room TV channels were not working, or the phone.. it was a little annoying but they fixed it.
Stayed 2 nights in Mar 2024
Response from Team Gamma Ciudad Juárez on Apr 16, 2024
Hola Claudia, Gracias por tus comentarios, vamos a trabajar en las observaciones que nos indicas para mejorar el servicio. Lamentamos los inconvenientes presentados.

10/10 Excellent

Isidro

Liked: Amenities
Excellent
Stayed 2 nights in Apr 2024
Response from Team Gamma Ciudad Juárez on Apr 15, 2024
Hola Isidro, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Jose Luis, Juarez

Liked: Cleanliness, staff & service, property conditions & facilities
The host that help me was amazing
Stayed 1 night in Mar 2024
Response from Team Gamma Ciudad Juárez on Apr 2, 2024
Hola Jose Luis, gracias por tu visita. Nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Cesar, horizon city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Team Gamma Ciudad Juárez on Mar 21, 2024
Hola César, gracias por tu visita. Esperamos recibirte pronto nuevamente.

4/10 Poor

claudia

Disliked: Staff & service, property conditions & facilities
La alberca no está abierta
Stayed 1 night in Mar 2024
Response from Team Gamma Ciudad Juárez on Mar 20, 2024
Hola Claudia, lamentamos no poderte ofrecer el servicio de la alberca, de momento esta cerrada por temporada invernal, el aviso se nuestra en la sección de políticas.

8/10 Good

Noe

Liked: Cleanliness, amenities, property conditions & facilities
Modern, comfortable, and clean. Front desk staff could be more hospitable and at least smile though.
Stayed 1 night in Mar 2024
Response from Team Gamma Ciudad Juárez on Mar 19, 2024
Hola Noe, gracias por tus comentarios. Agradecemos tus observaciones para mejorar nuestro servicio. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Cesar, horizon city

Stayed 1 night in Feb 2024
Response from Team Gamma Ciudad Juárez on Mar 19, 2024
Hola César. Gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and staff
Stayed 1 night in Mar 2024
Response from Team Gamma Ciudad Juárez on Mar 14, 2024
Hola Ignacio, gracias por tu visita. Nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

6/10 Okay

Javier

Liked: Cleanliness
Disliked: Staff & service
Main reason we stayed here was for the pool and they said it’s been out of service and won’t be open until the 21st I wished they told us before
Stayed 3 nights in Mar 2024
Response from Team Gamma Ciudad Juárez on Mar 7, 2024
Hola Javier, lamentamos el inconveniente presentado. El aviso de alberca fuera de servicio, se encuentra indicado en la sección de políticas. Nuestra mas sincera disculpa por no poderte brindar el servicio en tu estancia.

2/10 Terrible

Lydia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Gamma Ciudad Juárez on Feb 23, 2024
Hola Lydia, lamentamos los inconvenientes presentados durante tu estancia.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Best I’ve stayed
Stayed 1 night in Feb 2024
Response from Team Gamma Ciudad Juárez on Feb 19, 2024
Hola Oscar, gracias por tu visita. Nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

4/10 Poor

Isidro

Traveled with partner
Liked: Cleanliness, staff & service
No towel hanger in the bateoom,no coffe cupsno,heating
Stayed 1 night in Feb 2024
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Isidro, gracias por tus comentarios, son importantes para mejorar nuestro servicio.

8/10 Good

patricia

Stayed 3 nights in Jan 2024
Response from Team Gamma Ciudad Juárez on Mar 20, 2024
Hola Patricia, gracias por tu visita. Esperamos recibirte pronto nuevamente.

8/10 Good

Oscar, El Paso

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Oscar, gracias por tu visita. Esperamos recibirte pronto nuevamente.

6/10 Okay

leydiana

Traveled with family and small children
Liked: Cleanliness, staff & service
La comida demasiado cara.
Stayed 3 nights in Jan 2024
Response from Team Gamma Ciudad Juárez on Apr 4, 2024
Hola Leydiana, gracias por tus comentarios, son importantes para mejorar nuestro servicio. Agradecemos tu visita.

2/10 Terrible

Carlos, Midland Tx

Disliked: Cleanliness, amenities, property conditions & facilities
Olor a humedad
Stayed 1 night in Jan 2024
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Carlos, lamentamos el inconveniente presentado. Estamos trabajando en mejorar el servicio.

10/10 Excellent

Joe J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Joe. Gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Susy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Susy, gracias por tu visita. Nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Joe J

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and walk around.
Stayed 1 night in Jan 2024
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Joe, gracias por tu visita. Esperamos recibirte pronto nuevamente.

2/10 Terrible

Ruth

Stayed 1 night in Dec 2023
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Ruth, gracias por tus comentarios. Estamos trabajando para mejorar el servicio. Gracias por tu visita.

10/10 Excellent

Joe J

Liked: Cleanliness, staff & service, property conditions & facilities
Another of many stays here at Juarez. This place is the best for your money.
Stayed 3 nights in Dec 2023
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Joe, gracias por tus comentarios. Un placer recibirte.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly always smiling and well mannered.
Stayed 2 nights in Dec 2023
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola José, gracias por tus comentarios. Un placer atenderte, esperamos recibirte pronto nuevamente.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good one
Stayed 2 nights in Dec 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Shower and air conditioning wasn’t working properly
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Albert, gracias por tus comentarios, son importantes para nosotros para mejorar el servicio. Agradecemos tu visita.

2/10 Terrible

PATRICIA

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights. Have not been in such a bad place as this one. Check in was great; facility looked amazing when coming in, but when we got to are room it was a nightmare. The room was not clean. Bathroom had mold on the ceiling and it also looked cracked. Coffee maker was very dirty. During check in they mentioned to us they had a shuttle, that it could take us anywhere. We asked three times throughout are whole stay if they could take us places. Never happened. It was always “busy”. We ended up calling a taxi every single time. Not to mention there dryer did not work, only the washer (what good does that do!) Hot tub was out of service, telephone in room did not work. Missing light bulbs in the room! Also, be advised that the keys would not work! We would have to go to front desk every time for them to activate it. Change needs to happen. I hope someone takes the time to do so. Never will I stay here again. Or recommend this property to anyone!
Stayed 3 nights in Dec 2023

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2023

8/10 Good

Jessica, Bell Gardens

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Liked: Safe area for family. Shopping area walking distance. Staff friendly and helpful. They have transport to take you to appointments. Gym area clean. Disliked: Hot Tub by pool area out of services, Washer and drying machine keep on turning off every 7 minutes, 1st room toilet leaked water all over the floor and bottom of sink leaked water as well, chair on room was falling apart. Breakfast a bit to pricey. Business area missing a printer.
Stayed 8 nights in Nov 2023
Response from Team Gamma Ciudad Juárez on Dec 5, 2023
Hola Jessica, gracias por su visita y sus comentarios. Vamos a revisar sus observaciones que nos indica para mejorar el servicio.

10/10 Excellent

Jorge

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel desde que lo encontré. Nomas Ayi me quedó todos son súper amables me encanta la alberca los cuartos mui amplios limpios mui bien precio
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Dec 5, 2023
Hola Jorge, Gracias por tu visita. Nos complace conocer que su estancia es agradable con nosotros. Le esperamos pronto nuevamente.

10/10 Excellent

Luis Andrés

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 2 nights in Nov 2023
Response from Team Gamma Ciudad Juárez on Dec 5, 2023
Hola Luis, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, Great costumer services.
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Dec 5, 2023
Hola Jesús. Gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Victor

Stayed 1 night in Sep 2023
Response from Team Gamma Ciudad Juárez on Nov 28, 2023
Hola Victor, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and in walkable distance from restaurants malls
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 28, 2023
Hola Jesus, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Angel Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is near
Stayed 3 nights in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 28, 2023
Hola Angel, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Joe J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my best opinion for convenience, security and price.
Stayed 2 nights in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 24, 2023
Hola Joe, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER
Stayed 1 night in Oct 2023
Response from Team Gamma Ciudad Juárez on Feb 12, 2024
Hola Selina, gracias por tu visita. Nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

8/10 Good

Arturo

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Normal for CDJ.
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 21, 2023
Hola Arturo, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

sara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 16, 2023
Hola Sara, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Billy J

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 5 nights in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 14, 2023
Hola Billy. Nos encantó tenerte aquí. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Witma Perez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 5 nights in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 13, 2023
Hola Witma, gracias por su visita. Nos complace conocer que su estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Johnny

Traveled with family
Liked: Staff & service, amenities
Nice little hotel
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 11, 2023
Hola Johnny, gracias por su visita. Esperamos recibirlo pronto nuevamente.

10/10 Excellent

Ivan

Great place! Love the place and the price!
Stayed 1 night in Nov 2023
Response from Team Gamma Ciudad Juárez on Nov 2, 2023
Hola Ivan, gracias por tu visita. nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

10/10 Excellent

olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Oct 2023
Response from Team Gamma Ciudad Juárez on Oct 31, 2023
Hola Olga, gracias por su visita. Esperamos recibirle pronto nuevamente.

10/10 Excellent

Heidy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team Gamma Ciudad Juárez on Nov 1, 2023
Hola Heidy, gracias por tu visita. Esperamos recibirte pronto nuevamente.

8/10 Good

Veronica, el paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay,
Stayed 1 night in Oct 2023
Response from Team Gamma Ciudad Juárez on Oct 21, 2023
Hola Veronica, gracias por tu visita. Esperamos recibirte pronto nuevamente.

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was to much noise in the morning
Stayed 2 nights in Sep 2023
Response from Team Gamma Ciudad Juárez on Oct 14, 2023
Hola Hugo, gracias por tus comentarios, los vamos a considerar para mejorar el servicio. Agradecemos su visita.

6/10 Okay

Sandra

Stayed 2 nights in Oct 2023
Response from Team Gamma Ciudad Juárez on Oct 30, 2023
Hola Sandra. Gracias por tu visita y tus comentarios.

10/10 Excellent

Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Felt safe and rooms and common areas were clean and well kept.
Stayed 1 night in Oct 2023
Response from Team Gamma Ciudad Juárez on Oct 10, 2023
Hola Edmundo, gracias por tu visita. Nos complace conocer que tu estancia fue agradable con nosotros. Esperamos recibirte pronto nuevamente.

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gamma hotel is very nice, the staff is very nice people
Stayed 2 nights in Sep 2023
Response from Team Gamma Ciudad Juárez on Oct 4, 2023
Hola Oscar. Gracias por tu visita. Un placer recibirte, esperamos tu pronto regreso.

2/10 Terrible

Silvia

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Team Gamma Ciudad Juárez on Oct 5, 2023
Hola Silvia, lamentamos que tu estancia no haya sido del todo de tu agrado, Gracias por tu visita.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place a lot of shopping nearby
Stayed 1 night in Oct 2023
Response from Team Gamma Ciudad Juárez on Oct 3, 2023
Hola Francisco, gracias por tu visita. Nos complace conocer que tu estancia fue placentera con nosotros. Esperamos recibirte pronto nuevamente.