Aerial view

Reviews of Maria Bonita Business Hotel & Suites

3.5 out of 5
Maria Bonita Business Hotel & Suites
Av. San Lorenzo #1721, Parque Industrial Megaplex, Ciudad Juarez, CHIH

Reviews

8.2

Very Good

Rating 10 - Excellent. 335 out of 699 reviews" "
Rating 8 - Good. 182 out of 699 reviews" "
Rating 6 - Okay. 89 out of 699 reviews" "
Rating 4 - Poor. 39 out of 699 reviews" "
Rating 2 - Terrible. 54 out of 699 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property is really old and the room smelled like musk. The ac unit are really ild and super loud to the point you cant put it on high or it will vibrate so loud you cant sleep. The staff did not property inform us about the electricity issue or how to turn it in. The phones didnt work to call front desk. And the worst of all for me was all the hair in the bathroom. I was absolutely disgusted!!!
Stayed 1 night in Apr 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Apr 15, 2024
Hola, buenos dias. Lamentamos que su estadia no haya sido del todo placentera. Nuestro personal esta capacitado para resolver sus dudas y peticiones. Tomaremos nota para mejorar en los aspectos mencionados. Muchas gracias. Saludos.

8/10 Good

Alfredo

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Apr 9, 2024
Hola, buenos dias. Le agradecemos por los buenos comentarios. Esperamos su estadia haya sido de lo mas placentera. Nos vemos pronto. Saludos.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue amable. El encargado del estacionamiento / seguridad fue increíble. Especialmente el caballero más joven que trabajó durante la noche, fue amable y cortés. Trabajó allí durante 3 meses, pero es definitivo.
Stayed 3 nights in Apr 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Apr 5, 2024
Hola, buenos dias. Nos complace saber que su estadia fue placentera. Es nuestro compromiso hacerlo sentir en casa, muchas gracias por los comentarios. Nos vemos pronto. Saludos.

6/10 Okay

Jesus

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Old
Stayed 1 night in Mar 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Apr 2, 2024
Hola, buenos dias. Agradecemos su comentario, le comentamos acerca de nuestro concepto mas colonial y de hacienda Mexicana, nos complace haberlo recibido, esperamos haya tenido una experiencia agradable. Saludos.

8/10 Good

Iram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Apr 5, 2024
Hola, buenos dias. Muchas gracias por los buenos comentarios. Nos ayuda a seguir mejorando. Saludos, nos vemos pronto.

4/10 Poor

Norma

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty / el cuarto estaba muy sucio
Stayed 1 night in Mar 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Mar 16, 2024
Hola, buenos dias. lamentamos mucho que su estancia no fue del todo placentera, nuestro personal esta encargado y dispuesto a ayudar en lo que necesite en cualquier momento asi usted puede reportar alguna inconformidad. una disculpa. saludos.

10/10 Excellent

Edi

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Feb 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Feb 21, 2024
Hola, buenos dias, nos complace saber su estadia estuvo placentera, es nuestro compromiso con usted. muchas gracias. saludos.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good no issues. The personal were very professional.
Stayed 1 night in Jan 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Feb 21, 2024
Hola, buenos dias. muchas gracias por los buenos comentarios. saludos

8/10 Good

Joe J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place feels historic, very unique in comparison to every other hotel. My only complaint is that our room didn't have a view and it must of been by the side of a busy intersection.... Noisy
Stayed 2 nights in Jan 2024
Response from HOTEL MARIA BONITA SAN LORENZO on Mar 4, 2024
Hola, buenos dias. muchas gracias por sus buenos comentarios. le agradecemos los puntos a mejorar. los tomaremos en cuenta. saludos.

10/10 Excellent

Joe J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classic hotel, the place feels and looks historic. Everything was excellent, 2 TV's, very spacious, the kitchenette was a plus.
Stayed 1 night in Jan 2024

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Dec 2023

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
When I opened the shower faucet the water came out dirty orange-yellowish
Stayed 1 night in Dec 2023

10/10 Excellent

Raymundo

Stayed 1 night in Dec 2023

10/10 Excellent

Marisol

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always!
Stayed 3 nights in Dec 2023

10/10 Excellent

Adriana

Stayed 2 nights in Dec 2023

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Dec 5, 2023
Hola, buenos dias. nos complace mucho que su estadia haya sido de lo mas agradeble. lo esperamos pronto. saludos.

8/10 Good

Hector

Stayed 1 night in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Dec 5, 2023
Hola, buenos dias. le agradecemos por sus comentarios y espemos que su estadia haya sido de lo mas comoda. saludos.

8/10 Good

RENE ALBERTO

Stayed 1 night in Nov 2023

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the bridge
Stayed 1 night in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Nov 28, 2023
Hola, buenos dias. agradecemos que nos haga saber los puntos positivos. esperamos haya disfrutado de su estadia. saludos.

10/10 Excellent

Homero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, just some noise from the water pipe lines at night
Stayed 5 nights in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Nov 28, 2023
Hola, buenos dias. gracias por sus comentarios. los tomaremos en cuenta para mejorar el servicio. saludos.

10/10 Excellent

Jazmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, and overall appearance and hospitality of the hotel
Stayed 3 nights in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Nov 28, 2023
Hola, buenos dias. muchas gracias por sus buenos comentarios. saludos

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good no issue
Stayed 1 night in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Nov 21, 2023
Hola, buenos dias. le agradecemos por sus buenos comentarios los tomamos en cuenta para seguir mejorando. muchas gracias.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable el hotel
Un servicio muy amables todos y el hotel colonial muy bonito.
Stayed 1 night in Nov 2023
Response from Lic. Lucero Cereceres on Nov 21, 2023
José muchas gracias por elegir quedar con nosotros. Compartiremos tu comentario con nuestro Staff quienes estaremos esperando vuelvas muy pronto.Recibe un cordial saludo.

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia made a mistake on my reservation. I asked for a jing. Only gave me a double bed. Receptionist insisted tonfind a way to help getting me rhe vip suite. Forgot her name. Excelent job
Stayed 1 night in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Nov 13, 2023
Hola, buenas tardes. le agradecmos sus comentarios y nos alegramos que su inconveniente se hara solucionado. saludos.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff safe and secure area, great parking garage with security, AL MILLÒN approved and recommended
Stayed 2 nights in Nov 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Nov 9, 2023
Hola, buenos dias. muchas gracias por sus buenos comentarios, los tomamos en cuenta para seguir seguir mejorando nuestro servicio. saludos.

8/10 Good

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good price
Stayed 1 night in Oct 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Oct 30, 2023
Hola, buenas tardes. esperamos su estancia haya sido agradable, muchas gracias. saludos.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay Here
Customer service non existent 3 people at the front desk and only one working if you want to call it working. About 7 people waiting in line. Room not ready, still trying to obtain a cleaning report after 3pm Room was not cleaned properly Noise didn’t stopped until after 2am General cleaning even outside the room was poor Coffee maker installed in the bathroom, and as if that was not sanitary. It was pretty disgusting. No wash clothes, old beat up bath towels This property should not be considered vip. There’s nothing vip about it.
Stayed 1 night in Oct 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Oct 23, 2023
Hola buenas tardes. lamentamos mucho lo ocurrido. todas nuestas habitaciones se entragan a las 15:00 en adelante sin excepcion, tomaremos todas sus sugerencias y las pondremos en practica para seguir mejorando el servico.

4/10 Poor

carmen rocio

Traveled with family
Liked: Cleanliness
The room was ok, the food and service at the restaurant terrible! Parking too small.
Stayed 1 night in Oct 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Oct 23, 2023
Hola, buenas tardes, lamentamos que su estadia no haya sido del todo placentera. tomaremos sus comentarios y los pondremos en practica para mejorar. saludos.

10/10 Excellent

Arturo

Liked: Staff & service, property conditions & facilities, room comfort
All was good no issues only the air-conditioner had a bad smell
Stayed 1 night in Sep 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Sep 27, 2023
Hello, good morning. we will take the coments and we will be fixset soon, thank you so much for letting us know. have a great day.

10/10 Excellent

Marcos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estuvimos muy bien, la atención de LUIS AVILA, ESTUVO MAS QUE BIEN, MUY ATENTO Y LISTO PARA AYUDAR, EXELENTE POR EL, SE PORTO MUY PROFESIONAL. FELICITACIONES PARA EL, RESPECTO AL DESAYUNO INCLUIDO , MAL MUY NMAL SERVICIO Y NADA RECOMENDABLE, DECIDIMOS IR A EL COMAL RESTAURANT, AHI ESTUVO BASTANTE BIEN, AUNQUE TUVIMOS QUE PAGAR PERO AUN ASI VALE LA PENA, LO MALO ES QUE LOS MESEROS LUEGO LUEGO LO QUIEREN MANDAR A UNO AL OTRO RESTAURANT DE EL 2DO PISO, BUENO MAYOR MENTE TODO ESTUVO BIEN QUITANDO EL DESYUNO INCLUIDO , MUCHAS GRACIS, Y MUCHISIMAS GRACIAS A LUIS AVILA,
Stayed 2 nights in Sep 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Sep 13, 2023
Hola, buenos dias. muchas gracias por los comentarios. lamentamos los inconvenientes que pudo llegar a tener en la estancia. Tomamos nota y lo pondremos en practica. muchas gracias. saludos.

10/10 Excellent

LUIS

Stayed 1 night in Jul 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Aug 19, 2023
Hola, buenos dias. muchas gracias por sus comentarios.

10/10 Excellent

Esther

Stayed 2 nights in Jul 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Aug 19, 2023
Hola, buenos dias. le agradecemos mucho por sus buenos comentarios. saludos.

4/10 Poor

Karla, Phoenix

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The pool was very small nothing like the pictures and it was dirty the whole time. No parking available.
Stayed 1 night in Jul 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Jul 21, 2023
Hola, buenos dias Karla. lamentamos mucho que su estadia no haya sido en su total placentara, gracias por los comentarios, no ayudan a mejorar y ofrecer una mejor experiencia. saludos

8/10 Good

Yesenia

Stayed 1 night in Jul 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Aug 1, 2023
Hola, buenos dias. muchas gracias por calificarnos, esperamos que en su estadia se sintiera comodo. saludos.

10/10 Excellent

Magaly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Its an old property well maintained, very good staff !
Stayed 1 night in Jul 2023
Response from MB on Jul 14, 2023
Hola, buenos dias magaly, nos complace que la estacia y las instalaciones hayan sido de su total agrado. muchas gracias por sus comentarios. saludos.

10/10 Excellent

Alejandra

Stayed 1 night in Jul 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Jul 14, 2023
Hola buenos dias Alejandra, nos complace mucho que su estancia fue agradable y acojedora. muchas gracias. saludos

2/10 Terrible

Victor my

Stayed 2 nights in May 2023
Response from HOTEL MARIA BONITA SAN LORENZO on Jul 27, 2023
Hola, victor. muchas gracias por hacernos saber sobre su estadia.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from RL on Mar 14, 2023
buen dia,muchas gracias por elegirnos, que tenga un excelente dia.

10/10 Excellent

Alfredo

Stayed 1 night in Mar 2023
Response from RL on Mar 9, 2023
buen dia, alfredo, muchas gracias por su calificacion, nos alegra saber que su estancia en el hotel haya sido de su agrado, que ten un excelente dia, gracias por elegirnos

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from RL on Mar 6, 2023
buen dia, veronica, muchas gracias por sus comentarios, nos legra saber que su estadia en el hotel haya sido de su agrado, que tenga un excelente dia.

10/10 Excellent

Brenda

Stayed 1 night in Feb 2023
Response from RL on Apr 18, 2023
buenos dias, brenda, muchas gracias por hospedarse con nostros, que tenga un excelente dia.

2/10 Terrible

IVAN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THAT WHEN I WENT TO CHECK IN THEY DIDNT HAVE MY RESERVATION AND I DIDNT GET A REFUND. KEPT MY MONEY AND NEVER LET ME STAY ON PROPERTY VISA CARD ENDIBG IN1658 LILIA GONZALEZ 5540 NORWOOD CT NEVER GOT TO CHECK IN EL PASO, TX 79924
Response from RL on Feb 17, 2023
Good morning, I apologize for what happened, that rarely happens in the hotel, thank you for letting us know, have a great day

10/10 Excellent

Tien

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price. Staff very friendly. Safe.
Stayed 10 nights in Jan 2023
Response from RL on Feb 1, 2023
Good morning, many for your comments, we are glad to know that your stay at the hotel was to your liking, have an excellent day. thanks for visiting us

10/10 Excellent

Raul

Stayed 1 night in Jan 2023
Response from RL on Mar 6, 2023
buen dia, raul, muchas gracias por su calificacion, nos alegra saber que su estadia en hotel haya sido de su agrado, que tenga un excelente dia.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient location to businesses
Response from RL on Jan 18, 2023
Good morning, thank you for choosing us, we are glad to know that your stay at the hotel was to your liking, have a great day.

10/10 Excellent

Maria, LA HABRA

10/10 Excellent

Selene

Stayed 1 night in Jan 2023

8/10 Good

Enrique

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
I like the service and thE food
Response from RL on Jan 18, 2023
Good morning, thank you for choosing us, your comments and observations are very important to us, have a great day

6/10 Okay

CYNTHIA L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded but Inconvenienced by Booking Not Honored
We reserved a room in Maria Bonita Business Hotel in October, but when we checked in on January 8 there was no room for us. They transferred us to their other hotel in Juarez and upgraded our room to a suite, but we're senior travelers who were very tired after a long day of flights from the Yucatan to Mexico City to Juarez. The upgraded hotel resulted in increased taxi fares the following day to depart Juarez, so inconvenient for us. The hotel tried to compensate for their error and were gracious in regard.
Stayed 1 night in Jan 2023
Response from RL on Jan 18, 2023
Good morning, we are very sorry for the inconvenience you had with your reservation, day by day we work to provide you with the quality service you deserve, thank you very much for your comments, have a great day. thanks for visiting us!!!!