Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Nice hotel but rude service

Posted Jan 22, 2015
We were thrown out before check out and we were not given an opportunity to pay for another night, so we were left with no hotel room.
Comment from Hotel Management
Jan 25, 2015 by quality inn, Hotel Management
Dear Guest We thank you and highly appreciate your comments. A sincere apology for the inconveniences you had during your last stay. Other people made their booking as well as you did, unfortunately the hotel did not have any more rooms available to extend your stay. We always check at the time or registration that the reservation is correct asking them about the nights of stay and it is at this time we proceed in making any possible changes. We assure you that we are working to avoid this issues. People like you, who kindly leave comments, keep us alert to improve our opportunity areas. We look forward to having the opportunity to serve you again and give you a better service. Fernando Sáenz General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Very close to every location.

Posted Jan 18, 2015
Pros: Staff very helpful.
Cons: The pillows in the beds.
Location: Is in a very good location.
Excellent personal specially staff helpful when people need help.
Comment from Hotel Management
Jan 21, 2015 by quality inn, Hotel Management
Dear Erika We thank and highly appreciate your comments People like you who kindly leave comments, keep us alert to improve our opportunity areas. We look forward to having the opportunity to serve you again and give you a better service. Fernando Sáenz General Manager Quality Inn Juárez
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SC

Cerca to the consulate

Posted Dec 20, 2014
Everything was great. Staff was super nice. Very close to the Consulate.
Comment from Hotel Management
Dec 23, 2014 by quality inn, Hotel Management
Dear JM Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and continue to offer an exceptional experience for our guest. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juarez
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2014
Great hotel walking distance to American consulate building and clinics.
Comment from Hotel Management
Dec 12, 2014 by quality inn, Hotel Management
Dear Guest Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juarez
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2014
great experience, friendly staff especialy OLGA the housekeeper she was great!! ;)
Comment from Hotel Management
Dec 1, 2014 by quality inn, Hotel Management
Dear Guest Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and continue to offer an exceptional experience for our guest. It is always a pleasure to receive comments. Thanks again for sharing your experience and hope it on your next visit. Kind regards Fernando Sáenz General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Nice hotel near American Consulate

Posted Nov 26, 2014
It was good experience but I booked mainly because it provided free breakfast so I thought I could save some money Instead of eating out for breakfast everyday. The breakfast they provide coffe and yogurt nothing else. Definitely not worth the extra $25 I spent a night to stay there.
Comment from Hotel Management
Nov 28, 2014 by quality inn, Hotel Management
Dear Eli : Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. First of all I would like to offer a sincere apology for not complying with your expectations in relation to the Continental breakfast, which consists of 3 different season fruit, 5 types of cereals, yogurth, white and wheat bread, butter, jam, granola, milk, orange juice, hot water for tea, regular and Decaf coffee. People like you who kindly leave comments, keep us alert to improve our opportunity áreas. We look forward to having the opportunity to serve you again and give you a better service. Fernando Sáenz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Nov 26, 2014
Pros: Convenient and not too expensive
Location: Denny's, Wendy's, American Consulate, Las Misiones shopping center.
This is right next door to the American Consulate, medical exams, client services, and even a Denny's restaurant. If you are in Ciudad Juarez to get a Visa or Green Card, this is the place to stay at. They also have free transportation to the Ciudad Juarez airport.
Comment from Hotel Management
Nov 28, 2014 by quality inn, Hotel Management
Dear Joseph Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and continue to offer an exceptional experience for our guest. It is always a pleasure to receive comments. Thanks again for sharing your experience and hope it on your next visit. Kind regards Fernando Sáenz General Manager
3 out of 5
Recommended
for Couples
by A verified travelerfrom Denver CO

Pro' and con's you decide

Posted Nov 17, 2014
Pros: It was close to all the things we were there for the visa place the fingerprint place and the medical examine for my husband, there was a mall close
Cons: The breakfast for sure could use the most improvement, more towels,water and coffees both types at least 2 plug ins should not lose power ever
Location: Only the mall and some restaurants were within walking distance besides the other stuff for the immigration appt
First 2 days could not watch TV because cable was out, the wi-fi was bad at best, having to put the hotel room in a slot for electricity was a good idea but every time you left the room you had to reset the clock radio & could not charge anything while you were out. The maid never left both types of coffee only reg at night we like to drink decaf had to call for it, maid never replaced our 2 bottles of water and she came everyday knocking at 9 AM for me that was early. The towels were all torn around the edges for me they would be thrown out at home,there were no washcloths and only 2 reg towels with only 1 hand towel it was ok just not like the USA but I did feel very safe.
Comment from Hotel Management
Nov 24, 2014 by quality inn, Hotel Management
Hello Miss Sarah. Thank you very much for taking the time to comment on our hotel, it is very important for us to know their views as this will help us put emphasis on solving the details that our customers have not seen fit and enhance our services for you to be happy and to continue to have a preference, hoping to remain a hotel that is in your mind for your future visits and thus give us the opportunity to correct some of what you have not liked. thanks and best regards Daniel Castro Operations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Walking distance to American Consultant!

Posted Nov 12, 2014
The hotel staff was very helpful, the room was very nice and updated however our room smelt bad like the carpet needed a wash other than that the hotel was safe and clean. The clinic will come pick u up and it's right next to the finger printing and consulate. There is a Pharmacy next to the hotel and a mall. Free WiFi and coffee and the free breakfast no good but u can buy hot breakfast right there for about 5 bucks.
Comment from Hotel Management
Nov 26, 2014 by quality inn, Hotel Management
Thank you very much for taking the time to leave your comments, it is very important for us to know your opinion about our hotel, I inform you that tomarenos into account to improve on the details that you are telling us and offer an apology for such inconveniences, thanks these comments help us improve and thus to offer a better service on your next visit, waiting forward to your preference. best regards Daniel Castro Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Nice hotel everything is close to the consulate

Posted Nov 5, 2014
Excellent service, great staff.felt safe .everything is very close to the consulate .
Comment from Hotel Management
Nov 21, 2014 by quality inn, Hotel Management
Please leave your comments about our hotel, is very important for us to have people that will be satisfied with our service, we look forward to your continued business and look forward to in your future visits are provided at Hotel Quality Inn to visit again. best regards Daniel Castro Operations Manager