Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Nice hotel.

Posted Apr 24, 2015
Good place to stay. Everything was as stated. This was the second time I stayed in this hotel.
3 out of 5
by A verified travelerfrom New York

A hotel where the internet is censored.

Posted Mar 29, 2015
Pros: Clean and comfortable.
Cons: I have never stayed at a hotel where the internet is censored, and probably bugged. What sheer nerve!! Never stay again.
Location: Nice shopping mall atmosphere
I have never stayed at a hotel where the internet is censored, and probably bugged. What sheer nerve Never stay again where there is no respect for the customer.
Comment from Hotel Management
Apr 20, 2015 by quality inn, Hotel Management
Dear Guest: We thank you so much for taking the time to share your comments and opinion which are very valuable to us. In regards to the internet, yes it is censored, no adult or inappropriate content is allowed, we apologize for the inconvenience. Neither the internet nor the telephones are bugged, and I am sorry you got that impression. Our guests are our priority and we work very hard to protect their privacy at every extent possible. We would have liked to have heard about your concerns during your stay, this way we could have clarified your doubts and made a more pleasant stay for you. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the consulate and the mall

Posted Mar 29, 2015
Was very confortable , and the brakfast was good but if you want to eat something more heavy the prices are cheap
Comment from Hotel Management
Apr 7, 2015 by Quality Inn, Hotel Management
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Fernando Saenz General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Near consulate

Posted Mar 29, 2015
This hotel is near the consulate and medical examination places. I would reccomend it. Its a nice place. Comfy bed. Feels safe. I would stay here. My experience was great. I was worried it would be horrible and in a far location but it was not at all. The restaurant in front DIANA has awesome breakfast. Didnt try dinner or lunch but breakfast was delicious :)
Comment from Hotel Management
Apr 7, 2015 by Quality Inn Juarez, Hotel Management
Dear Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and continue to offer an exceptional experience for our guest. It is always a pleasure to receive comments. Kind regards Fernando Sáenz General Manager Quality Inn Ciudad Juarez
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
People are very nice and helpful. Best experience.
Comment from Hotel Management
Mar 26, 2015 by quality inn, Hotel Management
Dear Guest Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and continue to offer an exceptional experience for our guest. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Nice hotel close to the American consulate.

Posted Mar 21, 2015
We stay at quality in for almost one week for my husband visa interview and all the staff where so nice if we had any question they where glad to answered with a smile I really recommend this hotel since is 2 min closed to the American embassy.
Comment from Hotel Management
Mar 26, 2015 by quality inn, Hotel Management
Dear Verónica: Thank you for taking the time to leave your comments about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Feedback from our guests is very important to us. Fernando Sáenz Gerente General Quality Inn Ciudad Juárez
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice hotel close very close to us consulate!

Posted Mar 21, 2015
Nice hotel, one of the receptionist was not very friendly or professional. Very clean! 2-3 min walk to us consulate and medical clinics. Very safe area!
Comment from Hotel Management
Mar 26, 2015 by quality inn, Hotel Management
Dear Mel: We thank and highly appreciate your comments People like you who kindly leave comments, keep us alert to improve our opportunity areas. We assure you that the corrective actions to this issue were already taken to prevent this from happening again. We look forward to having the opportunity to serve you again. Fernando Sáenz General Manager Quality Inn Juárez
4 out of 5
Recommended
for Everyone
by A verified travelerfrom queretaro

Muy Bien

Posted Mar 12, 2015
Me pareciio perfecto para lo que estaba buscando solo que la alberca no estaba funcionando
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
Everything was great. Except for receptionist staff. Horrible customer service!
Comment from Hotel Management
Mar 12, 2015 by Quality Inn Juarez, Hotel Management
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Receptionist Staff: We assure you that the corrective actions to this issue were already taken to prevent that this happen again. People like you who kindly leave comments, keep us alert to improve our opportunity areas. We hope to see you again. Fernando Saenz General Manager Quality Inn Juárez
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tecate Baja California

cerca del cosulado

Posted Feb 24, 2015
Pros: lo quemas me gusto del hotel fue su ubicación así como las habitaciones muy comodas
Cons: si porque solo te ofrece una botella de agua como cortesía. a lo mejor estaría bien poner unos garrafones en el lobby ya que es de mucha importancia
Location: muy cerca al consulado.
muy agradable y muy cerca al consulado. El personal muy atento solo que no tiene da agua para beber.