Indoor pool, seasonal outdoor pool

Reviews of Mercure Petriolo Siena Terme Spa Hotel

5 out of 5
Mercure Petriolo Siena Terme Spa Hotel
Localita Bagni di Petriolo, Civitella Paganico, GR

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 209 reviews" "
Rating 8 - Good. 59 out of 209 reviews" "
Rating 6 - Okay. 17 out of 209 reviews" "
Rating 4 - Poor. 3 out of 209 reviews" "
Rating 2 - Terrible. 6 out of 209 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Vilmos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Overall it was very good, however, lack of English knowledge sometimes made communication difficult
Stayed 2 nights in Aug 2019

6/10 Okay

Peter, Birmingham UK

Liked: Cleanliness, staff & service, room comfort
Overrated for a 5 Star hotel
For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
Stayed 7 nights in Aug 2018

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
Stayed 3 nights in Aug 2018

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road. The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves. The last time we where there was last year in October. We had breakfast on the outdoor terrace which was really lovely.
Stayed 5 nights in Jun 2018

6/10 Okay

Loren

Liked: Cleanliness, property conditions & facilities, room comfort
OK Hotel...doesn't feel like Tuscany
The hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive. At check in you are required to sign a massive contract with the hotel which I found quite odd. When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful retreat!
This was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well! The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions. Other than that - we loved the place and would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Nichole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水疗中心很舒服,我们在水里泡了很久
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to go again!
Very nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Amazing faculty and incredible view! Highly recommended.
Stayed 6 nights in Mar 2018

10/10 Excellent

Steve, streatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was a lovely hotel, the spa pools are excellent and it was a lovely place to chill.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really great hotel in a location all on its own (can be good or bad depending on what you are looking for). Clean and modern. We stayed in one of the Suites and it was lovely although the view was looking over the employee car park so not completely ideal but still very nice.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but beware of spa hours!
The facilities were very nice, the room was extremely clean, and the bathroom especially was great! It all felt very spa-like. My one problem, which was quite frustrating, is that the spa and all pools close at 7 pm -- on weekends too, and at peak tourism season. We arrive at 6:30 on Saturday evening, and didn't have any chance to use the facilities until the next morning. But, due to check-out time, this meant that we only really had 1.5 hours to take advantage of everything! It was really disappointing, and also the pool hours were not posted on the website. So, I would recommend getting there early, or staying 2 nights to avoid this problem! Otherwise, the place is great and the service was friendly.
Stayed 1 night in Jun 2017

10/10 Excellent

Brendan, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sulphur spas as well as outdoor pools
Very impressed with the hotel great location in the mountains but 30 mind from Siena or Grossoto.
Stayed 4 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place
It was very clean the rooms are very nice anda with good space, the spa and the gym was very nice.....and the manager was a very nice person that help the turis all time.. I will be back as soon as possible...

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked this hotel as it was a half way point between Pisa and a villa. The 3 nights were a very pleasant stay. Great food and spa. Hotel staff were very attentive.

10/10 Excellent

adrienne, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing else like it anywhere in the world!!
Loved the facilities. People were terrific!! Beautiful location

10/10 Excellent

William, Temecula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Great recommendations from staff for local restaurants!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Sleeping on the M25
Described as tranquil this was anything but. Apparently the hotel was fully booked and thus we were allocated the room located at the front of the hotel which was feet away from the main road. Due to arriving at 8pm after searching for alternative accommodation we realised it was too late to relocate and rather than sit in a room where we had to raise our voices so as to hear each other we went to the hotel bar. Considering the hotel was 'fully booked' there were three people in the bar, it was just before 10pm! Yes the room was decorated very nicely but this was the only nice thing about this awful stinking inconsiderate hotel. The door to the outside balcony did not lock and looking out on a main road, where they're building a new fairway/bridge is not my idea of a relaxing and tranquil stay. We left the next morning and drove up to the beach past Pisa and spent our final day of our trip relaxing on the beach. The hotel should not be allocating anyone to those rooms at the front. I would not be surprised that they do this to make more money as people leave early and thus the rooms an be re-let. The word disappointing is insufficient to describe how we felt about this 1960's motorway hotel.

8/10 Good

Dmitry

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & food
The staff we superb, spa facilities great & bed super comfy. we had our 4month old baby with us & the staff were very hospitable. This isn't a family place, it's a place for quite & complete relaxation. I wouldn't recommend taking children ( go on your own) in respect of the other quests, however our baby daughter is currently very well behaved & we left the spa or restaurant area if our daughter moaned or cried so I think we treated all the other quests with respect & the hotel staff treated us extremely well!

8/10 Good

Jun, DC

Liked: Cleanliness, staff & service, room comfort
Jun
Nice clean room, Wifi signal weak .jun

10/10 Excellent

Adrienne, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best spa in Italy
I loved it and would return in a heartbeat! Great spa, lovely hotel.

8/10 Good

Brent, Beijing

Liked: Cleanliness, property conditions & facilities, room comfort
Highway Spa, construction site!
quickly visit this place before the highway is completed. This was once a grand destination, now it is slowly getting sucked into the infrastructure cutting through the nature. The hotel literally sits ontop of a massive construction site. Ensure a room away from the road or you will be disappointed. Thermal spas are fantastic, sauna is broken, very little sign of life or interest from managment in upkeep. Fabio at the front desk is the best, he deserves a promotion for sure!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome. amazing.
unbelievably good everything. only location is not up to par....in the middle of nowhere - far from relevant towns. that said, everything else is a dream.

8/10 Good

Amanda, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, beautiful scenery,
Hotel was stunning but just too remote,however the pool and spa facilities were fabulous, if you are looking for a complete rest and relax, this is the place.. we stayed outside in the hot thermal pool until dark, wandered around the hotel in bath robes.. wonderful.. On the downside , needed a car to get anywhere, even nearby restaurants, difficult to communicate with hotel staff and locals. Restaurant was too expensive and menu very restricted to eat there more than once, and to be honest the food was dire when we did try it. Once we found local restaurants, under our own steam, they were well worth it, though expensive, but sadly couldn't enjoy the local wines as we had to drive, and the mountainous surroundings were quite scary too, though very beautiful by day... We were presented with a doctor's appointment shortly after our arrival for the following day, though no idea why?. Doctor couldn't speak any English and we felt really intimidated when asked to take to the 'treatment couch'. Didn't get any feedback or advice on use of pools and spa facilities as the appointment letter suggested. Basically left to our own devices..subsequently ruining a precious beautiful silver and gold locket that was around my neck in the 'natural thermal waters'. . Travelling to other regions was well worth the driving.
outdoor thermal pool

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb spa experience
Very spacious hotel with large, well appointed rooms/bathrooms. The thermal spa pools are the highlight and a very therapeutic experience. Also on offer are a large swimming pool, gym, and outdoor pools. We stayed in October when there were very few guests. On the positive side this meant having the spa areas virtually to ourselves, but the downside was that the hotel lacked a bit of ambience. Be aware that one goes to this hotel primarily to take advantage of the spas and relax as there is nowhere locally to dine, shop, or have a drink, without driving. It really is in the middle of nowhere! Great views from the hotel though. The restaurant food is acceptably good and they have an excellent wine list.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at this Spa hotel. Friendly helpful staff. Only downside is motorway noise that can be heard at outside pool area .Would recommend this hotel and would stay there again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
does not deserve 5 stars
pictures look too much better than reality. pools have plenty loose tiles. bed sheets look even brownies (how difficult it is to provide clean white sheets?)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic escape in the country
Be warned that the city that is listed as the address is not exactly where the hotel is. It is literally on route E78 on the way towards Grosetto from Sienna, so just head that way and you can't miss it. Once you do get there, you will be blown away at the facility. We had a terrace suite with a great view of the valley. The staff is great here, and even though they may not all speak fluent English you can tell that they care and want to help. Marco and Elena stood out as 2 staff that would not let their lack of English hold them back from providing a great experience. My wife has significant food allergies and we provided the staff with a list of them to help us with meals. They were so great about helping her it made us feel like they really cared. If you are looking for a chance to walk to other sites nearby then this hotel is not for you as it is very isolated. It is really only about 20 minutes from Siena and about 30-40 minutes to Montalcino, so there are places to go if you want to. It isn't necessary to leave for dinner though as the food in the restaurants in the hotel for dinner is great. If I had to say anything negative about the hotel it would be 2 things - they don't let you adjust the temp in your room during the day which is aggravating and that they don't really have much information to give to you relating to the local wineries.

10/10 Excellent

Seth B, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa in Wine Country
We loved our stay at Petriolo. You're in the middle of the Tuscan country side, and just 20 minutes away from where they make the Bruenello wines. It is a great location to tour vinyards, and come back and relax by the pool at the end of the day, or go for a hike. The fron desk was very helpful, they recommend two excellent restaurants in towns nearby (one in Pari, and another in Civitella Maritime). The pools in the spa are pretty amazing, too!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all important sights
We had a wonderful stay at this hotel. Staff were very friendly with a special mention to the restaurant manager and the bar manager who excelled. The spa at this hotel is wonderful and provided excellent relaxation during out stay especially after sightseeing trips to neighbouring hill side towns and villages. The food was first class and beautifuly presented. Our room was very spacious and comfortable and always very clean. Thank you for making our stay wonderful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place
Right off a busy highway south of Siena, the Petriolo Resort and Spa is a fun place. Many water features, coupled with a thermal spring, make for a very enjoyable experience. However, I would only rate the restaurant as "fair", no better. Otherwise a great place.

10/10 Excellent

JAB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenominal Hotel and spa concept. Not cheap and not really very authentic Tuscan food but the whole package was otherwise very pleasing. The spa facilities both indoors and outdoors are brilliant and the views over the imposing hills and rocky valley were something to behold. The hotel staff were also brilliant and very accomodating. I would strongly suggest you spend a little time at the hotel rather than just driving around too much like we did, yes the area is beautiful but you must also enjoy the facilities to their full if you chose to stay here. We went in late September and the weather was not bad, the hotel itself was rather quiet but thats probably because it is out of season. A must do hotel!!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent resort in the Tuscany region!
I booked 2 rooms for my family of 5 for 4 nights in late August 2012. Was nervous booking online, sight unseen. But wow, the place is an upscale spa/resort. Was 20 minutes south of Sienna in the countryside. The hotel and pool area overlook the valley with stunning views. There are indoor and outdoor pools, thermal hot pools, hot tubs, and full spa services at the hotel. People walking around in bathrobes, soaking up the sun at the pool. The rooms I booked were spacious with balconies, huge bathrooms, a changing area and an area with a bistro table for morning coffee overlooking the mountains. Service was top notch all around. A bar in the pool area with waiter service to your lounge chair - was a great way to relax in the Tuscan countryside after some short sightseeing trips. Sienna is 20 mins, Florence is about an hour, Montalcino is about 45 minutes. Many honeymooners there and was nervous that my kids would be out of place (ages 13, 10, 6) at the pool, but there were no incidents and clientele were great. My kids asked if we could move into the hotel! Restaurant was excellent with a top-floor outdoor seating area overlooking the valley. Temperatures were high during the days in late August (90+), but dropped to the high 60s at night, so was perfect temperature for outdoor dining! Overall a great experience and would recommend it highly.

10/10 Excellent

Michael, Manhattan, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great SPA Hotel in the Tuscan Hills
We spent six nights here in a strikingly beautiful junior suite, and loved every minute of it. The hotel is located in a very scenic position with incredible views of the Tuscan countryside, but less than 30 minutes by car from the coast or the beautiful city of Siena, as well as numerous small villages. The SPA and Thermal Baths (indor and outdoor) are unsurpassed. During August there are a lot of families with children at the outdoor pools, but fewer at other times of the year. The included breakfast was sumptuous, and dinners on the terrace, overlooking the Tuscan Hills were great as well. Overall, this is a beautiful and well designed hotel that takes every advantage of its location. You should have a car if you are going to stay here, but there is plenty of free parking and the roads to and from the hotel are easy to use. One other comment I have to make is regarding the service. The staff was unbelievably, efficient, cordial and helpful. We look forward to our next stay!
The view from the Terrace Restaurant
One of the Outdoor Pools
One of Many Indoor Thermal Pools

10/10 Excellent

STEPHEN, County Durham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
EXCELLENT AND RELAXING HOTEL THAT WE WILL RETURN TO NEXT TIME WE ARE IN TUSCANY

10/10 Excellent

ram, sheffield. uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perect hotel
Evrything perfect. Lobby did not appear 5 star but rooms were amazing. Special thanks to the fornt desk staff and Mirka at the restaurant who made our dinner perfect. Only gripe is the absence of an iron. I have travelled extensively and have never come across a hotel with no orining facilities. Even if an iron was not available in the room, most hotels would send one up. The excuse of "fire hazzard" does not hold water as most international chains have hotel irons with automatic switch off. i had to wait till 8 am for someone to actually iron my shirt and then pay 5 euroes for it. not great if you wanted to iron your shirt lats minute for dinner. Please learn from other international chains and provide some sort of rioning facility I did complain to the front desk who was very professional and said her would look into it. otherwise, a great hotel!!

10/10 Excellent

Gavin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very relaxing
Fantastic hotel. The sauna/steam room area has about 10 different facilities all included in the room price. We also booked a massage each which was great. The restaurant on the terrace serves fantastic food (quite expensive see travellers tip) and the breakfast was fine (screaming babies should be seated on the other side of the restaurant!) Overall a fantastic stay and would strongly recomend.

8/10 Good

S, york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back
When we pulled up outside this hotel we were disappointed as it is literally on a very busy main road and looks like a 1970's motel. When we were shown to our room we couldn't believe it, it was like something out of a French chateau, complete with a chandalier in the bedroom, we had an enormous bathroom and a dressing room. We ate at the hotel on the first night, the food was wonderful, but the price (my word, you need a 2nd mortgage) !! The staff were very helpful but the waiters were sullen and moody. The spa facilties are brilliant, you couldn't ask for more, but the smell of sulphur from the thermal pool can put you off. It's conveniently located (only about 30 mins from Siena) but there aren't many good eating opportunities around other than the hotel !

10/10 Excellent

P, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Quality Hotel
My girlfriend and I stayed there for 3 nights recently. If first impressions count then I would recommend this hotel to everyone. All staff members could not be more helpful, attentive and pleasant to all guests. The room was fantastic luxuriously and tastfully decorated. Most importantly this hotel is located about 30mins from Siena by car and it is located in a most tranquil part of the countryside. Very romantic. Another great point to mention is that it is ideally located for many quick trips out to the surrounding vineyards and there are some world famous estates within 15mins drive of this gem. The amenities with this hotel were also of a very high standard. There was generous bathing areas both around the two outdoor pools and lots of seating inside by the thermal baths as well. On the night of our arrival we dined on the terrace. I wont bore everyone with a list of superlatives but the standard of cooking was certainly the highest cusine we sampled during our stay in Italy. The breakfast buffet was very generous and more than expected based on previous experiences in other hotels in Italy and further afield. SImply put if you are considering staying in a hotel in this part of Tuscany (near Siena/ Arezzo) but you dont want to stay in either of these places then I would urge you to go and try this hotel out for yourself. I will be returning to this hotel for sure.

10/10 Excellent

d, Copenhagen, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience, ever!
I can recommend this hotel 100%. The staff was super-friendly, the room was amazing, the SPA was great, the pool area was so peaceful and comfortable, the food was excellent, and the location was great for exploring the nearby villages like Montalcino, Montepulciano etc. And if you do go out exploring, coming back to Petriolo feels like coming home.

10/10 Excellent

fabrizio, Civitavecchia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
struttura molto bella, camera di gran classe, piscine con percorsi molto variegati; colazione ottima
Stayed 1 night in Jan 2020

8/10 Good

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Acque fredde
Tutto ottimo solo una pecca le piscine delle terme erano freddine, fortuna della vasca solfurea ... alle rimostranze dei clienti l’addetto rispondeva che la temperatura era giusta senza verificare
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Struttura bellissima ,pulita e accogliente,silenziosa e spa stupenda
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ヨーロッパ在住日本人にオススメ温泉ホテル最高です。
ヨーロッパ在住日本人の方に特にオススメです。日本に帰らなくても温泉ホテルに滞在できます。2019年9月にオープンしたばかりというのに価格はお手頃です。川の側には公共の無料露天風呂もあります。そこに行かなくても、 ホテルの庭に温泉プールが。正に露天風呂感覚で楽しめました。3泊がちょうど良かったです。食事も良かったです。だい満足でした。
珍しい白い虹も見られました。
Stayed 3 nights in Dec 2019

8/10 Good

ELIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Dilnas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019