All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff are exceptional. I’ve never been this far away from home by myself, and right from the start they made me feel welcome and safe. If I’m ever back in Grande Prairie, I won’t stay anywhere else.
Cass
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Hello Cass,Thank you for your very kind feedback.It was our pleasure to be at your service.We look forward to seeing you again soon.Dikran..
4/10 Poor
Akash
Business traveler
Dec 18, 2023
Disliked: Staff & service
Akash
Stayed 1 night in Dec 2023
Response from dikranz on Dec 18, 2023
Hello Akash,Thank you for posting a review.. Please accept my apologies for our location not being favorable during your stay.Sincerely,Dikran Z
10/10 Excellent
Cyril
Dec 6, 2023
Cyril
Stayed 1 night in Nov 2023
Response from DikranZ on Dec 9, 2023
Thank you very much for your kind review.We look forward to being at your service again in the near future.Dikran
Hi LeahThank you for that great 4 out of 5 rating and for staying with us! Glad to see you found value in our Simmons Beauty Rest beds!Best RegardsMark Butler-Jenkins
6/10 Okay
William J
Oct 23, 2023
William J
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Hi WilliamThanks for taking the time to post a review. Would appreciate any additional feedback you may have about your stay, thank you for staying with us!Best RegardsMark Butler-Jenkins
Nice big suite, clean, friendly staff.
My wife loved the big jet tub.
Glen
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
HI GlenGlad to hear you enjoyed your stay and that our Crystal Suite and our team made such a great impression. Thanks for staying with us!Best RegardsMark Butler-Jenkins
Hi AndyThanks for taking the time to post a rating on your recent stay with us, hope you will stay with us again soon!Best RegardsMark Butler-Jenkins
10/10 Excellent
Anne
Sep 5, 2023
Anne
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Hi AnneThank you for that wonderful 5 out of 5 rating, and of course for staying with us!Best RegardsMark Butler-Jenkins
6/10 Okay
Virpal
Aug 29, 2023
Disliked: Property conditions & facilities
Hotel is ok but very smelly .
Virpal
Stayed 1 night in Aug 2023
Response from General Manager on Oct 5, 2023
Hi VirpalThanks for taking the time to post a review. I am sure any odors you encountered were only temporary and perhaps coming from outside, we do work diligently to keep all our areas clean and fresh. Hope you will stay with us again.Best RegardsMark Butler-Jenkins
10/10 Excellent
Heather
Aug 21, 2023
Heather
Stayed 1 night in Aug 2023
Response from Shalah Roteliuk Front Desk Supervisor on Oct 5, 2023
Thanks for taking the time to post this review, and for staying with us!
The staff were all very wonderful! Clean room and very accommodating!
Serena
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Hi SerenaThank you so much for that great review and for staying with us! Really happy to see that our team made such a great impression. Hope you will stay with us again soon!Best RegardsMark Butler-Jenkins
Hi BrianThanks for taking the time to post a review. Glad to see you enjoyed our new Simmons Beauty Rest beds and our new Wynrest pillows, I agree they are pretty awesome. Thanks for staying with us!Best RegardsMark Butler-Jenkins
10/10 Excellent
Bob
Jun 8, 2023
Bob
Stayed 1 night in Jun 2023
Response from General Manager on Jun 20, 2023
Hi BobThanks so much for that wonderful 10 out of 10 rating, and of course for staying with us!Warmest RegardsMark Butler-Jenkins
This is a nice hotel. It is aging and showing that a bit. The rooms were clean and spacious and the staff were friendly and helpful. Just two downsides. One is that it is a trucker stop so the area around the hotel was littered and needs some attention. The second is thst all the big rig trucks around it run all night long and it was quite noisy. Otherwise it was a good stay.
KRISTI
Stayed 4 nights in Mar 2023
Response from General Manager on Mar 15, 2023
Hi KristiThanks for taking the time to post a review. Glad to see you enjoyed your stay. I certainly appreciate all your feedback, it is certainly that time of year when snow is melting and litter is becoming visible, we are working hard already on keeping our grounds clean daily and will be doing a full spring cleanup very soon. Thanks for staying with us!Best RegardsMark Butler-Jenkins
Hi MarkThanks for taking the time to post a review about your recent stay with us. We have unfortunately had some issues with our third-party contractor for snow removal, but I believe have since had the issues rectified. Appreciate the 4 out of 5 rating and glad you enjoyed your stay otherwise. Thanks for staying with us!Best RegardsMark Butler-Jenkins
10/10 Excellent
Kevin
Jan 23, 2023
Kevin
Stayed 1 night in Jan 2023
Response from General Manager on Jan 24, 2023
Hi KevinGlad to see you enjoyed your stay, appreciate the fantastic rating! Thank you for staying with us!Best RegardsMark Butler-Jenkins
Hi Michael
Thanks for that great 5 out of 5 rating, glad to see our cleanliness standards were up to your expectations. Thanks for staying with us!
Best Regards
Mark Butler-Jenkins
Right by the highway so a little noisy but not too bad.
Karin
Stayed 1 night in Jun 2022
Response from General Manager on Jun 15, 2022
Hi Karin
Thanks for taking the time to write a review, glad to see you enjoyed your stay. Thank you for staying with us!
Best Regards
Mark Butler-Jenkins
I don’t like the bareness of the perks..no pen, no pad, no brochures, no phonebook, maps, room was BARE. It did have a coffee maker…yea!
Evelyn
Stayed 1 night in Mar 2022
Response from General Manager on Mar 8, 2022
Dear Evelyn
Thank you for taking the time to post a review about your recent stay with us. We still have not quite returned to normal from the pandemic as far as in-room supplies, we have everything available by request at our front desk and are migrating to a digital version of our in-room hotel directory. Hope this will not deter you from staying with us again, we do thank you for staying with us!
Best Regards
Mark Butler-Jenkins
6/10 Okay
Pauline
Traveled with partner
Jan 26, 2022
Icy parking lot. Restaurant hard to find
Smokers using marijuana in non smoking facility!
Pauline
Stayed 1 night in Jan 2022
Response from General Manager on Jan 28, 2022
Hi Pauline
Thanks for taking the time to post a review. We have been doing our best to keep the parking lot as clean as possible with all the crazy weather we have been having, and I am sorry to hear that you experience some unpleasantness. I certainly hope that you will consider staying with us again in the future.
Best Regards
Mark Butler-Jenkins
Response from Thank you, Anu Wick - Front Desk Manager on Sep 26, 2021
Dear Colleen,
Thank you so much for taking the time to leave us this amazing review. We are always happy to get feedback from our guest with there stay with us.
It is so nice to see that you had a very nice stay with us and everyone was friendly and made your stay memorable, We do hope that you will stay with us again the next time you come to Grande Prairie.
Hi Daniel
Thanks for taking the time to post a review, glad to see you enjoyed your stay and that the location worked well for you! Thanks for staying with us!
Best Regards
Mark Butler-Jenkins
4/10 Poor
David William
Traveled with family
Aug 28, 2021
Disliked: Cleanliness, room comfort
David William
Stayed 1 night in Aug 2021
Response from General Manager on Sep 17, 2021
Hi David
Sorry to see that your stay only warranted a 4 out of 10 rating, hoping we have the chance to do better next time!
Best Regards
Mark Butler-Jenkins
Response from Anu Wick - Front Desk Manager on Aug 28, 2021
Dear Marcel,
Thank you so much for this wonderful rating, We highly appreciate all the feedback we get from our guest.
We are so happy to see that you had a wonderful stay with us. We do hope to see you stay with us again in the future.
Thank you,
Thanks so much for the wonderful 5 out of 5 rating, and for staying with us!
Best Regards
Mark Butler-Jenkins
10/10 Excellent
Verified traveler
Jun 16, 2021
Verified traveler
Stayed 1 night in Jun 2021
Response from General Manager on Jul 2, 2021
Appreciate that excellent 5 out of 5 rating, thanks for staying with us!
Best Regards
Mark Butler-Jenkins
6/10 Okay
Verified traveler
Business traveler
May 28, 2021
Liked: Cleanliness, staff & service, amenities
Thermostat did not work very well and was difficult to adjust
Verified traveler
Stayed 2 nights in May 2021
Response from General Manager on May 28, 2021
Thanks for taking the time to post a review. Sorry to hear that you had some difficulties with the thermostat but hope you enjoyed your stay otherwise. Thank you for staying with us.
Best Regards
Mark Butler-Jenkins
Paid $20 more by booking with Expedia instead of walk in. :(
Verified traveler
Stayed 1 night in Feb 2021
Response from General Manager on Feb 12, 2021
Hi Anonymous
Thanks for that great 5 out of 5 rating, sorry to hear there was a rate discrepancy, look forward to welcoming you back again in the future!
Clean, quiet, comfortable! Friendly staff and great location!
Verified traveler
Stayed 1 night in Jul 2020
Response from General Manager on Aug 20, 2020
Dear Anonymous
Thanks for taking the time to post a review and for that wonderful 5 out of 5 rating! Glad to see you had a quiet comfortable stay and that our friendly staff and location made your stay great. Thanks for staying with us!
Best Regards
Mark Butler-Jenkins
General Manager
The hotel room was obviously old and run down. The room also smeller bad.
Darrell
Stayed 1 night in Jul 2020
Response from Maddie Page on Jul 24, 2020
Good Afternoon Darrell,
I would like to take this time to apologize that you did not enjoy your stay with us. We strive to achieve guest satisfaction, please rest assured we are taking the appropriate measures to ensure this does not happen again.
Yours In Hospitality,
Maddie Page
Hi Julie
Thanks for providing a rating, hope we have the opportunity in the future to earn a higher rating!
Best Regards
Mark Butler-Jenkins
General Manager
10/10 Excellent
Verified traveler
Jul 12, 2020
Verified traveler
Stayed 4 nights in Jun 2020
Response from Maddie Page on Jul 24, 2020
Thank you for taking the time to leave us a rating on your recent stay. We are happy to see you enjoyed it and we hope to see you back again soon.
10/10 Excellent
Verified traveler
Jul 10, 2020
Verified traveler
Stayed 1 night in Jul 2020
Response from Maddie Page on Jul 24, 2020
Thank you for taking the time to leave us a rating on your recent stay with us. We are happy to see you enjoyed it and we hope to have the opportunity of accommodating you again soon.