Exterior

Reviews of Quality Inn Clarksville - Exit 11

2.5 out of 5
Quality Inn Clarksville - Exit 11
700 Sango Rd, Clarksville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 160 out of 505 reviews" "
Rating 8 - Good. 173 out of 505 reviews" "
Rating 6 - Okay. 76 out of 505 reviews" "
Rating 4 - Poor. 49 out of 505 reviews" "
Rating 2 - Terrible. 47 out of 505 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They are in the middle of a re-model but we got a newly update room. There were a couple of minor issues like slow draining sink and wonky shower controls, which I let them know about. Overall it was fine, close to restaurants and the highway at a reasonable rate.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Charles, Thank you for sharing your feedback with us. We appreciate your understanding during our remodeling process and are glad to hear you enjoyed your newly updated room. Your comments about the sink and shower controls have been duly noted for our team's attention. We hope you had a pleasant stay amidst the convenient location and appreciate your review.

10/10 Excellent

Woodson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was friendly and polite.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Woodson,We are pleased to hear that you found our desk staff to be friendly and polite during your stay. Thank you for taking the time to share your feedback with us. Our team strives to provide excellent customer service to all our guests. Your comments will be shared with the staff to motivate them further.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professionalism and helpfulness of the employees, especially the staff behind the registration desk.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Mary,We appreciate your kind words about our employees, particularly our registration desk staff. Their dedication to providing excellent service is truly commendable. Your feedback is valuable to us as we strive to deliver exceptional experiences for all our guests.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tejas Patel on Apr 8, 2024
Hello Larry, thank you for your feedback.

8/10 Good

Paul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was pleasantly surprised at how clean and nice the hotel was. Workers were very nice, would recommend
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Paul,We appreciate your kind words about our cleanliness and friendly staff. Thank you for recommending our hotel. If you have any further feedback, feel free to reach out to us. We hope to welcome you back in the future!

6/10 Okay

Robin

Traveled with family and small children
Liked: Staff & service
It is a nice place to stay, we got 2 rooms. The only thing is they are in the middle of a remodeling. Stuff was nice and helpful.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Robin, Thank you for sharing your experience with us! We're thrilled to hear that you found our staff helpful during your stay. We appreciate your understanding regarding our ongoing renovations, and we hope you'll consider visiting us again in the future to see the improvements firsthand.

4/10 Poor

Joseph

Traveled with family
Disliked: Amenities
The room was clean, comfortable and great. However, the workout room was a joke, with one of the four machines broken. Continental breakfast was good. They are remodeling, so the halls were messy.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Joseph,We are delighted to hear you found your room clean and comfortable. Our team appreciates your feedback on the workout room and continental breakfast. Please accept our apologies for any inconvenience caused by the remodeling process. Your comments will be shared with the relevant departments for review and improvements moving forward.

10/10 Excellent

Penni, Johnson City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Penni,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another exceptional stay.

6/10 Okay

Karen

The room was ok but there was a pile of wax on the floor. We didn’t know if it was puke or wax. Went to the front desk because the phone didn’t work and she said it was old wax that will not come up. Then there was drilling for the first couple hours of our stay, it was so loud and after a long day driving we wanted quiet. After the drilling stopped we were able to get some rest and the beds were ok
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Karen, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you experienced during your visit. Our team has taken note of your concerns regarding the wax on the floor and the noise disturbance caused by drilling. We strive to continuously improve our guests' experience and will address these issues internally. We appreciate your feedback and hope to have the opportunity to accommodate you again in the future, providing a more pleasant stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Bed and pillows were very comfortable. No towel racks in the bathroom. Breakfast was typical, with oatmeal, packaged pastries, scrambled eggs and sausage.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,We appreciate your feedback regarding the comfort of the bed and pillows. We apologize for any inconvenience caused by the lack of towel racks in the bathroom. We strive to provide a satisfactory breakfast experience and take note of your comments on the selection offered. Thank you for bringing these points to our attention and we hope to welcome you back in the future for an even better stay.

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Barbara,Thank you so much for giving our hotel a perfect rating! We're thrilled to hear that you had a wonderful stay with us. We appreciate your kind words and are delighted that our team provided excellent service. We hope to welcome you back again soon for another outstanding experience.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Earl,Thank you for sharing your exceptional rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you back again soon for another remarkable stay.

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was very nice.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Monika,Thank you for your positive feedback! We're glad you had a pleasant stay with us.

4/10 Poor

yoon

Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello yoon, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value your comments and will share them with our team for further improvement. We always strive to provide a comfortable and pleasant stay for our guests, and we apologize if we fell short in any way. Your feedback is valuable to us as it helps us enhance our services.

10/10 Excellent

Rashmi

Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Rashmi,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and amenities to all our guests. Your kind words will be shared with our team, who will be thrilled to know they made your stay memorable. We would love to welcome you back in the future for another wonderful stay.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Alicia,We apologize for your unsatisfactory experience. Please provide more details so we can address your concerns and improve our services.

8/10 Good

angie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello angie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Sharon,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Glenda,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Hello Matthew,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Derrick

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool area was closed and disgusting looking which you had to look at to go to the elevator. Speaking of elevator my husband got stuck in it and when it finally opened the staff person asked him what are you doing in there.... um being trapped and he said oooh ok and then husband asked where the stairs were. Room was not well maintained lots of peeling paint but atleast the sheets were clean and they left fresh towels. But the traffic entrance is horrible. To exit that parking lot is horribly hard you at the peak of a hard curve in the road which is busy and you better make sure to watch the traffic coming out of the mcdonalds just to the left which is also trying to get on the same road. We will never stay at this location again.
Stayed 3 nights in Aug 2023
Response from Manager on Sep 4, 2023
Hello Derrick, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Good

Juanita

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Juanita,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Tammy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like having to go outside to smoke
Stayed 2 nights in Aug 2023
Response from Manager on Aug 27, 2023
Hello Tammy,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Shawn

Business traveler
Liked: Cleanliness, staff & service
Needs to be updated.
This hotel would be a pretty decent place to stay if it was 2003. This hotel needs a serious update. No charging ports to power cell phones etc.. I plugged the charger in the wall and it fell out of the socket. The carpets have seen their best years, years ago. The hotel is worn and tired looking. It might have had a semi recent overhaul but the quality of the craftsmanship is a do it your selfie. Take out a loan, pay a good contractor (it will be expensive) and then reap the rewards of more business then you could have ver hope for. Until then, it will be a 2.5 star hotel.
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hi Shawn,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective on our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Ronald,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

Robert

Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

gary

Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello gary,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Staff was very nice.
Stayed 1 night in Aug 2023
Response from Tejas Patel on Aug 5, 2023
Hello Robert, thank you for feedback on your stay. Please come see us again next time you're in Clarksville and I promise we'll make that 4 a 5 star experience. Have a great day!

8/10 Good

Aaliyah

Stayed 1 night in Aug 2023
Response from TJ Patel on Aug 25, 2023
Thank you so much for your feedback Aaliyah.

10/10 Excellent

neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
my check in was great, JAY the desk clerk was very friendly and quick. He impressed me! the room was very clean and quite .
Stayed 1 night in Aug 2023
Response from Manager on Aug 4, 2023
Hello neal,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room as well as our clerk. Please do come see us again.

6/10 Okay

lisa

Stayed 1 night in Jul 2023
Response from Manager on Aug 17, 2023
Hello lisa, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Yandy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Yandy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Zoe

Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Zoe,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 Good

Janell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful.
The hotel itself was comfortable enough. Seemed,quite clean and the staff was.wonderful. They worked very hard to make everything nice for the guests. Our biggest problem is we looked specifically for a place with a pool. The hotel description says a pool but it wasn't even open. Not as in closed for a few hours, it hasn't even been open for the whole season. Very disappointing.
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Janell, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
We needed a convenient and affordable stop over for one night, amenities (like pool which was not usable) were not important to us. That said, this facility is older and beginning to show 'her/his' age. The grounds were a little shaggy but that is cosmetic. Personnel were extremely welcoming. And this was what we needed. The continental breakfast was adequate but nothing to write home about.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Elizabeth,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Peter

Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Peter,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Hotel was pretty old and outdated. It was mid June and pool was covered and closed.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 28, 2023
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
It was a nice, clean and quiet place to stay. Was easy to get to as well with a few restaurants nearby.
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Michele,Thank you for your valuable opinion regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, staff & service
Was clean. Tub faucet was not plush with the wall , sinks faucet was too small for the counter and bowl. Toilet took forever when flushing. Second night there, when returning to hotel, after being gone all day, the beds were not made.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Ronald,Thank you for your review and comments regarding our toilet and comments about our tub. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

SHEMIKA

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello SHEMIKA,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

cynthia, jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hello cynthia,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
They do not advise on website that the hold amount on your credit or debit card for amenities is $150. They advertise a pool. The pool is closed under construction again not advertised. The breakfast was awful and poor amount of choices, even coffee sucked. Cleanliness is only surface clean. Refrigerator had a can of coke left in freezer ready to explode. Place needs updated all they did was paint over the blemishes. Will not stay there again and do not recommend.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 14, 2023
Hello Guest, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Have stayed a better Hotels on Hwy 76
The bathroom light for the shower area was out and it made that area dark. The housekeeping didn’t clean room upon our request. The outlets didn’t work on the lamp to charge my phone. We got our keys locked out by the front desk. Have to get it registered in the system again for our last stay which was paid for todays. Closet had a hold cut in the sheetrock. The don’t serve any meats for their breakfast at all.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 12, 2023
Dear Guest,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Barbara

Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Barbara,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Pool closed
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Matthew,We can't thank you enough for sharing your feedback with regards to our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Daniel B

Traveled with family
Stayed 2 nights in May 2023
Response from Manager on May 31, 2023
Hello Daniel B, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Norine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Norine,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

GAYLE

Traveled with family
Liked: Property conditions & facilities, room comfort
Great stay for the price
Great hotel for the price. No complaints
Stayed 3 nights in May 2023
Response from Manager on May 23, 2023
Hi Gayle,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello Allen,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

ROLAND

Traveled with partner
Liked: Cleanliness, staff & service
GOOD PRICE BUT COULD USE SOME REPAIRS
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Hi Roland,Thank you for sharing how we have provided you with clean accommodations and great value for money. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.