Pool

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
3065 Wilma Rudolph Blvd, Clarksville, TN

Reviews

5.8
Rating 10 - Excellent. 39 out of 254 reviews" "
Rating 8 - Good. 54 out of 254 reviews" "
Rating 6 - Okay. 54 out of 254 reviews" "
Rating 4 - Poor. 39 out of 254 reviews" "
Rating 2 - Terrible. 68 out of 254 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 8, 2024
Hi Dale! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Econo Lodge & Suites Clarksville. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we can't wait to welcome you back for another wonderful stay.

6/10 Okay

Jonathan

Clarksville TN
Room was clean. There was roaches but no bed bugs, thank God. Its good for the price you pay because we all know you get what you pay for.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Jonathan! Thank you for sharing your feedback with us following your stay in Clarksville, TN. We're pleased to hear that you found the room clean to your satisfaction. We sincerely apologize for any inconvenience caused by the presence of roaches. We take this matter seriously, and our team will address it promptly to ensure a thorough inspection and necessary measures are taken. We appreciate your understanding regarding the correlation between price and quality. We value your insights and hope to have the opportunity to provide an improved experience in the future.

6/10 Okay

Lionel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Lionel! Thank you for sharing your rating of our hotel. We do hope you'll return and let us show you a far better experience.

2/10 Terrible

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Tomika

It was ok needs some TLC
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 16, 2023
Thank you for your feedback. We'll take your comments into account as we strive to improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

colleen

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 16, 2023
Hello Colleen, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on Jul 20, 2023
Hello Roberta, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Comfy beds & pillows!!
The beds & pillows were very comfortable & we slept great!! I was surprised how comfy they were!! We liked the vinyl flooring, especially when we came back from having a blast in the indoor pool. The bathroom was dingey with the floor & door trim needing repairs. But the bathtub was clean & the tub surround looked new. The outside of hotel could use some repair too. But we slept very comfortable & it served it's purpose for one night
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Dear Guest,On behalf of our entire staff, we thank you for your business and for your comments regarding our pillows and pool. We hope to someday have another opportunity to host your stay.

2/10 Terrible

Benjamin

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is obviously older and has seen better days. But, the property owner should seriously spend a little money on upkeep. Let’s begin with a positive note. The beds we’re comfortable and clean and the floor is newer “fake wood” stuff. Easy to clean and looked good. Now bad. Parking lot was dirty. Trash everywhere. The pool was extremely cloudy and needs maintenance. The “workout” room was non existent and full of things (fridges and stuff). The exterior stairs and walkways need a very good pressure washer crew to spend an entire day on them. Now inside the room, AC was very loud and made a ton of noise. The lights sorta worked but only sometimes. And the bathroom light fixture had mold growing in it (I took it down and looked). And the shower, on the top of the shower walls had mold. Overall if I hadn’t drives 780 miles that day, I would have left. But I passed out. Choice hotels needs to look at the word “choice” and know that I will be looking at other hotels next time if this is the caliber of “choices” they provide.
Stayed 1 night in May 2023
Response from N Shah General Manager on May 20, 2023
We are extremely sorry that you feel your stay uncomfortable. Your comments are reviewed by the management and necessary action will be taken.Hotel has all new air conditioners in the rooms under 2 yrs of remodeling. These are all quite A/C units and no loud noise is noticed. Didn’t found any mold on inspection in the bathroom as said. The pool has been inspected and tested by the city officials with 100 score. Many guests has used the pool during the weekends due to high demand on weekends. Hotel is not offering workout room and is not advertised. Guest has enough time to report if they had any issue during the stay so that hotel front desk agent can help the guest to make their stay satisfactory. Unfortunately, no issue was reported during or after the stay.We thank you for comments and ensure you to offer our quality service at all the times.

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Heather,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Alisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah it’s a no for me.
Very dirty. Dog hair was all in room… ask for someone to come clean it or bring a broom… was told to come to front desk to get it. (Yeah right)… water was on in the bathroom… room smelled… phone was even dirty. Girl was knodding off while checking out it … it wasn’t because she was sleepy. My bags went out as quick as they came in. And pool wasn’t working was told it would be working the next day as if tgst would made us stay. It’s no for me.
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on May 2, 2023
Hi, Alisha. Thank you for your review. I understand your concerns and we are deeply sorry for the housekeeping issues you experienced during your stay. We also apologize for any misbehavior of our staff during check-out. We have noted these issues and will work on improving/fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Poor

john

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on Apr 27, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We can only imagine how frustrating it was for you and we sincerely apologize for any inconvenience.

2/10 Terrible

Robert H

Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mold on shower curtain and ceiling and tub. Roaches were present . And bed sheets and pioolow cases had stains . Hotel needs a major renovation . I checked out and went to another hotel at my own cost.
Stayed 1 night in Oct 2022
Response from N Shah General Manager on Oct 5, 2022
We are extremely sorry about your recent experience. Our records indicate that the stay is completed and hotel has no issue reported during the stay to get a chance to offer best resolution during the stay. Hotel has investigated the issue and have no issue of mold in any form is found. All rooms are treated on monthly basis through professional pest control agency. Hotel is sharing your comment to the agency to inspect and if needed to do preventive and/or corrective action immediately. We thank you for sharing your experience and we assure you that hotel will take appropriate action to offer quality and comfort to all our future guests. We hope to see you again in future to give us a chance to offer you comfortable stay with us. Thank you so much.

4/10 Poor

Ashley, Fountain

Stayed 1 night in Sep 2022
Response from Manager on Dec 24, 2022
Hello Ashley,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 15, 2022
Hello Keith, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 Poor

Ruthann

Stayed 1 night in Aug 2022
Response from Manager on Aug 14, 2022
Hello Ruthann, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello Keith, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello Keith, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 28, 2022
Hello Barbara, It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 Terrible

Jennifer

Traveled with family and small children, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was moldy and no microwave and it was so bad with mold I was sick the next day
Stayed 2 nights in Jun 2022
Response from N SHAH -Gerneal Manager on Jul 5, 2022
We thank you verymuch for bring the issue to our notice and we are certainely take necessary action to improve our quality of service and room condtion. Please accept our sincere apology and rest assure that your issue is taken care by the management. We hope to give us another chance in the future to show you how we have improve tour quality service. Thank you.

6/10 Okay

Marina

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room and bathroom were not in good conditions. You wouldn't want to touch the things in this room because of dust and very old blankets with holes. It's disappointing for the price we paid.
Stayed 1 night in Jun 2022
Response from Manager on Jun 30, 2022
Hello Marina,It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Stacia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience
The lobby was very outdated. You have to enter your hotel room from outside the building instead of walking through the building. We were on the second floor & had to drag suitcases upstairs. Our shower did not drain out the water. Only one person was able to take a shower. Multiple flies were flying around in the room when we entered. Rust and lime scale around the sink faucet. Our toilet had black specks and lines on it. Odor in bathroom. Outdated shower curtain. Outdated bedding. Not comfortable beds. Tv only displayed a few channels. Channel 59 you could hear the show but you couldn’t see the tv show at all. Overall experience was terrible.
Stayed 1 night in Jun 2022
Response from Manager on Jun 28, 2022
Hello Stacia,It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 27, 2022
Hello Steve, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Ruby Jean

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were diry .the tub was stoped up.
Stayed 2 nights in Jun 2022
Response from Manager on Jun 17, 2022
Hello Ruby Jean,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Luis

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are very poorly maintained! Door and window didn’t feel secure. Cleanliness a major issue. Room smelled were bad, like a smoking room. Not family friendly
Stayed 1 night in Jun 2022
Response from Manager on Jun 10, 2022
Hello Luis, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Amber

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Find somewhere else
Rooms rundown, moldy, damp feeling. Burn holes in bedding. Workout room closed. Fridge does not cool. One trash can for the entire room (not even in the bathroom).
Stayed 4 nights in May 2022
Response from Manager on Jun 10, 2022
Hello Amber, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

2/10 Terrible

Melissa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy, neglected, loud, and nothing like the pictures. The bathtub was dirty, the bathroom was disgusting, the pool was filthy, the floors were so dirty they stained our socks.
Stayed 2 nights in May 2022
Response from Manager on Jun 11, 2022
Hello Melissa, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Tricia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is outdated and dirty. There was black mold on the baseboards, the walls were filthy, bathroom was disgusting, toilets were loose from the floor, the shower head only sprayed water from one nozzle as the rest were caked with filth, toenail clippings were left on the floor, room smelled like cigarettes, burn holes and stains in the pillows and bedding, towels were stained, courtesy baby bed was more like a filthy death trap...
Stayed 2 nights in May 2022
Response from Manager on Jun 10, 2022
Hello Tricia, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

2/10 Terrible

Alex, Delano

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was quite rude. Premises was not how images display cleanliness. Room was filthy, fridge had mold, shower and vanity area where dirty.
Stayed 1 night in May 2022
Response from Manager on May 10, 2022
Hello Alex,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Honor/manager makes the difference
Not where I would usually stay but all of the hotels were booked her a few issues with my room but the manager was really really nice and helpful made all the difference he was very accommodating and helpful even offering to give a refund to make things right
Stayed 1 night in Apr 2022
Response from Manager on Apr 5, 2022
Dear Guest,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Michelle was very nice when checking us in. There were stains on our sheets and cigarette holes and my pillow case had a stain (which looked like...I'm hoping....lip stick). The complimetany shampoo and conditioner bottles were half used. Other than those things it was OK. Plenty of places to eat around the area.
Stayed 1 night in Apr 2022
Response from Manager on Apr 3, 2022
Hello Linda, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our area as well as our pillow. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and reasonable price
I come here a lot when I am visiting my son, it’s in a great area very friendly and very clean!
Stayed 3 nights in Mar 2022
Response from Manager on Mar 30, 2022
Hello Kristin, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our area. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay again
Sheet and blankets head cigarette holes in them. The Mini fridge was not working and had standing water in it. And the pool was not very clean. And found bugs in the morning when we were leaving
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
Hello Eddie,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Eddie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
Hello Eddie, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memphis in March
Very good!
Stayed 2 nights in Mar 2022
Response from Manager on Mar 28, 2022
Dear Guest, We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Poor

Reba

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Was asked to make a $50 room deposit 3.74 tax. Was told it would be returned when I checked out. The next morning when I checked out they said it would be 2-10 days to get my deposit back. I asked why and they said it was because it was Sunday and the bank was closed. I said that shouldn't make a difference because it was on my debit card and you don't need the bank to be open to do a refund.
Stayed 1 night in Mar 2022
Response from Manager on Mar 23, 2022
Hello Reba,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was clean but the people on night sucked very short tempered hateful man behind counter
Stayed 1 night in Mar 2022
Response from Manager on Mar 14, 2022
Dear Guest, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was two lamps didn't work. Everything else was good.
Stayed 1 night in Mar 2022
Response from Manager on Mar 6, 2022
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Double charged
Not so good card was double charged . Didn't get the room I booked because it was "under construction". Yet it was available the next day and I was charged for the original room. Owner advised me America Express wasnt a real bank so it wasn't his problem I was doubled charged
Stayed 1 night in Dec 2021
Response from Manager on Dec 26, 2021
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

10/10 Excellent

Clint

Stayed 1 night in Dec 2021
Response from Manager on Mar 20, 2022
Hello Clint, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Poor

Rece

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our first room was locked from the inside, was locked outside the lobby for 5 minutes ringing the bell before someone came to help (had to call the front desk). Second room was NOT clean!
Stayed 1 night in Dec 2021
Response from N shah- General Manager on Dec 18, 2021
Dear guest, We apologize for the recent stay experience with us. Guest satisfaction is very important to us and we are sorry to learn that you were not happy with your stay. Your comment is taken very seriously and wanted to assure you that proper action has been taken by the management. We thank you very much for sharing your comments.

4/10 Poor

Nancy

Stayed 4 nights in Nov 2021
Response from Manager on Mar 3, 2022
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Poor

Shondra

Stayed 2 nights in Nov 2021
Response from Manager on Dec 4, 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on Nov 7, 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Wendell

Disliked: Cleanliness, property conditions & facilities, room comfort
Not pleasant
Roaches in the room . Cigarette holes in the pillow cases in a non smoking room. Smelled worse than a smoking room yet they wanted a deposit in case we smoked!!! Reg beds not queen size .dripped water in the toilet!
Stayed 1 night in Nov 2021
Response from Manager on Nov 5, 2021
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Denella

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was filthy, door lock broken. Moved to another room that was just as bad plus smelled like a dirty kennel and had paint splattered on the bedding. Nasty, did not stay there!
Stayed 2 nights in Oct 2021
Response from Manager on Nov 3, 2021
Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

6/10 Okay

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Manager on Nov 2, 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Stacey

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy that runs the hotel tries to charge you more then what you owe.
Stayed 2 nights in Oct 2021
Response from N Shah General Manager on Oct 17, 2021
We thankfully acknowledge comment about charges to your account. If your account is overcharged for any service that is not provided by the hotel, our front desk agent happy to process the refund. According to hotel policy as published on the websites, hotel require to hold $50 refundable security deposit. Our records indicate that there is no over charge fee is applied to the account. We thank you for your patience and will continue to offer our beat customer service at all the times.

4/10 Poor

STACEY

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Oct 2021
Response from Manager on Jan 13, 2022
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

4/10 Poor

Wilhelmina

Traveled with partner
Disliked: Cleanliness, amenities
Better hotels for that price are in the area!! At first least clean good!😞
Stayed 2 nights in Oct 2021
Response from Manager on Oct 11, 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our area and your insights regarding our price. We hope to someday have another opportunity to host your stay.