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Reviews of Best Western El Grande Inn

3 out of 5
Best Western El Grande Inn
15135 Lakeshore Drive, Clearlake, CA

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 411 reviews" "
Rating 8 - Good. 140 out of 411 reviews" "
Rating 6 - Okay. 74 out of 411 reviews" "
Rating 4 - Poor. 27 out of 411 reviews" "
Rating 2 - Terrible. 29 out of 411 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Aniyah

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There are cockroachs by the hot tub all over at nite time and my daughter woke up with one on her arm
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 16, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we appreciate your feedback in this matter. We do hope you will give us a second chance, the next time you come to Clearlake, Ca.

10/10 Excellent

Elmo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Operations Manager on Apr 16, 2024
Thank you for taking the time in giving us a rating and review which is always important to us and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept on the outside as well as the inside. Bed was very comfortable. Staff was excellent, lounge restaurant had great choice of dinner options.
Stayed 6 nights in Mar 2024
Response from Operations Manager on Apr 9, 2024
We appreciate the positive review and rating and are delighted that you enjoyed your stay with us and thank you again for choosing the Best Western El Grande Inn

6/10 Okay

Allyson, Santa Rosa

Traveled with group
Liked: Cleanliness
Location was good but hotel was basically shabby
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 9, 2024
Thank you for taking the time on giving us a rating and review which is appreciated and thank you for choosing the Best Western El Grande Inn

8/10 Good

Laura, Vancouver Wa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 19, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Amy

Stayed 1 night in Dec 2023

8/10 Good

MARIVIC

Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 9, 2023
Thank you for your rating which is always important to us and thank you again for choosing the Best Western El Grande Inn

8/10 Good

Larriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Operations Manager on Dec 1, 2023
Thank you for taking the time and giving us a rating which is always important to us and thank you again for choosing the Best Western El Grande Inn

8/10 Good

Joanne

Stayed 2 nights in Oct 2023
Response from Operations Manager on Oct 11, 2023
Thank you for your rating which is always important to us, and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Daniella

Stayed 1 night in Oct 2023
Response from Operations Manager on Dec 1, 2023
Thank you for your rating which is always appreciated and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Katrina, Woodland

Traveled with family
Need to have the tub faucet and shower head for room 406 totally rebuilt. Leaky, and difficult to change to shower. Then get sprayed in the legs by the lever changing tub faucet to shower faucet because it seems broken. Otherwise loved the hotel
Stayed 1 night in Sep 2023
Response from Operations Manager on Oct 3, 2023
We thank you for taking the time in giving us a review and rating which is always appreciated and important to us. Thank you for reporting this, and thank you again for choosing the Best Western El Grande Inn

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, room comfort
The staff was very friendly, site was comfortable quiet, beds were good. Did have a little bit of a musty smell. Our AC worked great my sister who was in another room did not work so well. This was my second visit in two weeks and both times had issues with the TV.
Stayed 2 nights in Sep 2023
Response from Operations Manager on Sep 19, 2023
Thank you for taking the time in giving us a rating and review. We are happy you joined us again. We apologize for the TV issue. Thank you again for choosing the Best Western El Grande Inn

8/10 Good

FLOYD, PELHAM

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Restaurant was not open for breakfast and had to eat dinner in the bar. The elevator inspection has expired.
Response from Operations Manager on Sep 15, 2023
Thank you for taking the time in giving us a rating and review. We are sorry that the restaurant for breakfast was closed due to being short on staff to offer breakfast. To your comment on the elevator we just wanted to let you know that the elevator is current but we are just waiting for the paperwork. We do hope you enjoyed your stay here though and hope to see you again, and thank you for choosing the Best Western El Grande Inn

2/10 Terrible

Kurt

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Don’t stay here
Way overpriced for what you get!!! the room looked filthy. The carpet was totally stained. It just seemed really dirty. There was a party in the room next-door that started around 2:30 AM and never stopped. We got dressed and left around 6 AM because there was no sleeping at that point anyway.
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 14, 2023
We thank you for taking the time in giving us a rating and review which is important to us. On behalf of the entire team we apologize for your experience and hope you do give us a second chance. We do thank you for choosing the Best Western El Grande Inn and do hope you give us an opportunity for you to have an enjoyable stay with us the next time.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 12, 2023
Thank you for taking the time and giving us a rating which is always appreciated and once again thank you for choosing the Best Western El Grande Inn

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Will recommend. Price is a little high.
Stayed 2 nights in Aug 2023
Response from Operations Manager on Aug 30, 2023
We thank you for your rating and review which is always appreciated and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Beds were actually comfortable. It was quiet and clean. Restaurant was good and friendly. Love the private living and bedroom area in the king suite, with a bedroom door. Roomy.
Stayed 1 night in Aug 2023
Response from operations manager on Aug 8, 2023
Thank you for taking the time and giving us a rating and review which is always important to us, and thank you again for choosing the Best Western El Grande Inn

4/10 Poor

Desiree

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from operations manager on Aug 8, 2023
Thank you for taking the time and giving us a rating which is important to us. We hope your stay was enjoyable and hope to see you on your next visit to Clearlake, and thank you again for choosing the Best Western El Grande Inn

2/10 Terrible

Parish

Disliked: Staff & service, amenities, property conditions & facilities
This place was not worth what I paid per night for 3 days.
Stayed 3 nights in Jul 2023
Response from operations manager on Aug 2, 2023
Thank you for taking the time and giving us a rating and review. On behalf of the whole team we apologize for not meeting your expectations and truly hope you will give us a second chance.

8/10 Good

Kari

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Tiny pool. Not the best soynd proof rooms. Front desk was really slow so font be in a hurry.
Stayed 1 night in Jul 2023
Response from operations manager on Jul 4, 2023
Thank you for taking the time in giving us a rating and review which is important to us and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clearlake Best western
Best western is perfect in Clearlake. Near Redbud park where you can launch your boat. Great stay, clean , friendly staff
Stayed 1 night in Jun 2023
Response from operations manager on Jun 27, 2023
Thank you for taking the time in giving us a rating and review which is always appreciated. We are delighted you enjoyed your stay and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Food in house
Stayed 3 nights in Jun 2023
Response from operations manager on Jun 22, 2023
Thank you for taking the time and giving us a rating and review which is always appreciated and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Lance

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Even though somehow our reservation for the first night for smoking room was somehow messed up, We still had an enjoyable time. We really liked the swimming pool and the hot tub. We really enjoyed the courtyard and the restaurant. We really appreciated the security and the parking convenience for my boat. We really like that everything was in close proximity, supermarket, the restaurant, gas stations and especially the boat launch dock and bait shop. The staff was very friendly and helpful especially the guy at the front desk named James. We really enjoyed being able to get Netflix and YouTube on the television. We will definitely stay there again and recommended to our friends and family.
Stayed 1 night in Jun 2023
Response from operations manager on Jun 27, 2023
Thank you for giving us a great rating and review which is always appreciated. We are truly delighted you enjoyed your stay here and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will come back again!
We had a great time the front desk person was very nice.
Stayed 1 night in Jun 2023
Response from operations manager on Jun 20, 2023
We thank you for taking time in giving us a great rating which is always appreciated and thank you once again for choosing the Best Western El Grande Inn

8/10 Good

Rosemary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was amazingly comfortable. Shower water pressure could be increased. There seemed to be numerous people perusing the parking lot during the night making us feel unsafe about our vehicle.
Stayed 1 night in Jun 2023
Response from operations manager on Jun 20, 2023
Thank you for taking the time and giving us a rating and review which is always important to us, and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from operations manager on Jun 20, 2023
Thank you for taking the time in giving us a great rating which says everything without giving us a review. Thank you again for choosing the Best Western El Grande Inn

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
tons of construction workers in the parking lot, playing their music loudly and drinking after 5 pm. Cars pulling in and deals going down, got to get more "go fast' for tomorrows shift. Had to move my car bc one construction truck parked @ 1 foot from my drivers' door, that when I noticed a delivery being made, and I am not talking "food' but "go-go". Room was nice and staff friendly.
Stayed 1 night in Jun 2023
Response from operations manager on Jun 16, 2023
Thank you for your rating and review which is always appreciated, and thank you again for choosing the Best Western El Grande Inn

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is really the tale of two properties. There are aspects which are awesome, and then others that are disappointing. The hotel is old but it has had some obvious renovations that make this place feel like a Time Capsule, like a step back in time when hotels were about the experience not just a place to lay your head. The interior atrium is gorgeous and warm. It is a huge open area, lit with warm glowing amber lights, a fountain gurgles in the center area, and all around are common seating areas to enjoy with fellow travelers. The cantina is relaxed and serves decent cocktails. The staff is wonderfully helpful, and their help really adds to the experience. The room… this is a non-smoking establishment but the two rooms I was shown both stunk of recently smoked cigarettes. So much so I ensured that the odors were documented prior to me moving my things into the room. The aircon worked fine, but the plumbing was annoying. All through the night, there was a loud and slightly disconcerting sound emanating from the water pipes. Like a large mass of air was moving around in them. Outside was a mess. The parking lot was filled with muddy pickups from either a mine or oul&gas project. The big chunks of mud occupied every parking spot. Unrelated were the dog owners allowing their mutts to run unleashed. Minus the parking lot and plumbing it was okay. Wouldn’t stay again.
Response from operations manager on Jun 16, 2023
Thank you for taking the time in giving us a rating and review which is always appreciated and important to us. We truly hope you give a another chance if you come back to the Clearlake area. So thank you for choosing the El Grande Inn

6/10 Okay

Archana

Traveled with family
Disliked: Property conditions & facilities
Area near property feels unsafe at sometimes. But it is walking distance to Lower lake area. Not very happening area.
Stayed 2 nights in May 2023
Response from operations manager on Jun 16, 2023
Thank you for taking the time for giving us a rating and review. We do hope overall you did enjoy your stay here and once again thank you for choosing the Best Western El Grande Inn

4/10 Poor

Nikolas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place way overcharges and is running outdated everything. Avoid this area in general tons of crackheads and police activity. Tons of noise through paper thin windows can hear people talking in parking lot at any time. Not to mention traffic noise. Outdated furniture and amenities from 1980. Holes in the bath area and plugs that are unscrewed and sitting beside it. Poor water pressure in many rooms toilets barely flush. Trash left behind chairs and visible grime on tables/surfaces. Stay elsewhere for less money for better facility. This hotel should be half the price it charges you can stay at WorldMark, Hampton Inn, the Hilton Marriott and Westin for cheaper than this pile of junk.
Stayed 1 night in May 2023

6/10 Okay

Marvin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property and the rooms are not well maintained. pool is dirty and water pressure very disappointing.
Stayed 1 night in May 2023
Response from operations manager on May 9, 2023
Thank you for giving us a rating and review which is always appreciated. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from operations manager on Apr 7, 2023
Thank you for taking the time for giving us a rating which is always appreciated and thank you again for choosing the Best Western El Grande Inn

6/10 Okay

Richard

Stayed 1 night in Feb 2023
Response from operations manager on Apr 7, 2023
Thank you for taking the time and giving us a rating which is always important to us and thank you for choosing the Best Western El Grande Inn

4/10 Poor

Devaki

10/10 Excellent

David

8/10 Good

Prashant, San Jose

Stayed 1 night in Nov 2022

2/10 Terrible

Michael

Business traveler
Liked: Cleanliness, staff & service
The hotel is located in impoverished area. Overall hotel is good. They could improve on a few things such as provide plug-ins for the chargers. Otherwise, a bit more expensive for the price. definitely not worth the money.
Stayed 2 nights in Nov 2022

8/10 Good

Aprill

Business traveler
Liked: Staff & service, room comfort
Not my 1st Choice in Clearlake
Check in was easy. My room was right off the elevator but the bedroom is back far enough that it wasn't noisy. The noise came from the street traffic (very noticeable). Room was large with a "living room" with couch that had pull out bed, a sink area with microwave and refrigerator, and separate bedroom. Bathroom shower had hair in it and the floor is in poor condition. There is a large patch on the ceiling in the bedroom and the carpet looks like it's about 30 years old. It's right across the street from a grocery store and restaurant. I wouldn't walk around here at night. The choices are slim in Clearlake so it's an adequate hotel. I prefer the Clearlake Cottages which are right on the water and further away from street traffic.
Stayed 1 night in Oct 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Kay

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

julie, la grange

Liked: Cleanliness, staff & service
Disliked: Amenities
Once again the hot tub was not functioning The restaurant was closed Room was clean but smells bad of cigarettes smoke older carpet could be the cause. and people hanging out in stairwells smoking . Some resident transient we're cruising through lobby areas. Every hour all day and night a slamming door of some kind Bottom line I would stay again just now I know what is expected you don't know until you stay
Stayed 1 night in Sep 2022
Response from operations manager on Sep 20, 2022
Thank you for taking the time for giving us a review and rating which is important to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from operations manager on Sep 6, 2022
Thank you for taking the time for giving us a rating which is always important to us and your rating says everything if there was a review, and thank you again for choosing the Best Western El Grande Inn

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, a few restaurants within walking distance. No free breakfast; fairly expensive on-site restaurant that serves a good meal.
Stayed 1 night in Jul 2022
Response from operations manager on Aug 23, 2022
Thank you for taking the time and giving us a rating and a review and thank you for choosing the Best Western El Grande Inn

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean older Hotel. Well-maintained and very courteous and helpful staff
Stayed 1 night in Aug 2022
Response from operations manager on Aug 23, 2022
Your rating and review are very important to us, and thank you for choosing the Best Western El Grande Inn

6/10 Okay

Laura

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very dated, outside is SCARY! It needs to be gated people that are obviously on drugs were everywhere in the parking lot. We literally watched a car get stolen, the cops were called and they didn't even do anything the drove right by the Thebes sitting in the car and NEVER drove back by.
Stayed 1 night in Aug 2022
Response from operations manager on Aug 16, 2022
Thank you for taking the time to give us a review and rating. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do hope you consider us again and thank you for choosing the Best Western El Grande Inn

6/10 Okay

Lorenzo

Traveled with family
Liked: Property conditions & facilities
Nice Stay for What We Needed It For
We stayed here as we do every year for a family reunion in Clearlake. The only issue was that the shower did not get hot at all. Otherwise, the room was everything that we hoped for.
Stayed 2 nights in Aug 2022
Response from operations manager on Aug 16, 2022
Thank you for your rating and review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
Wi-Fi either doesn’t work or wait to slow like 1 to 2 MB. It simply doesn’t work. They should fix it as soon as possible. Overall I have $180 for one night is a little bit steep. Call especially during the weekdays.
Stayed 1 night in Aug 2022

8/10 Good

Ping

Liked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

weixin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good position
Stayed 1 night in Jun 2022