Winery

Reviews of Lakeview Inn Lucerne

2.5 out of 5
Lakeview Inn Lucerne
5960 E Highway 20, Lucerne, CA

Reviews

7.6

Good

Rating 10 - Excellent. 69 out of 204 reviews" "
Rating 8 - Good. 61 out of 204 reviews" "
Rating 6 - Okay. 33 out of 204 reviews" "
Rating 4 - Poor. 26 out of 204 reviews" "
Rating 2 - Terrible. 15 out of 204 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are friendly and attentive. The property is old but the price works. Clean enough. Lucerne is small mostly poor lakefront town. Great lakefront park across the street.
Stayed 1 night in Apr 2024
Response from anil on Apr 10, 2024
Thank you for great review have pleasant day,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anil on Mar 7, 2024
Thank you for the great review will look forward to see you again have bless day.

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Amenities
Old motel. Kind of run down. The laundry “facilities” are 1 old washing machine and dryer that the hotel also uses to wash hotel laundry.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Hi Stephen,We're sorry to hear that your experience at our motel did not meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize for any inconvenience caused by the condition of our facilities. Your feedback regarding the laundry facilities is important to us, and we'll make sure to address this issue to improve the overall experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Best Regards, Customer Care Team

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024
Response from Anil on Jan 19, 2024
Thank you for great review have great day.

10/10 Excellent

Lauralee

Stayed 1 night in Dec 2023
Response from Anil on Dec 27, 2023
Thank you for your great review have bless day.

6/10 Okay

Teresa

Traveled with group
Disliked: Cleanliness, property conditions & facilities
It was out dated. The bathroom was small couldn't turn around in shower and wash . I could go on and on but I won't. I would not recommend this place to anyone and I won't be back.
Stayed 2 nights in Dec 2023
Response from Anil on Dec 18, 2023
Sorry to hear about your experience. We really appreciate you taking the time to write this review and will consider this as we make upgrades to our rooms as needed.

10/10 Excellent

Debbie, Elk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , staff very nice and room very comfortable. Great view of Lake.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 29, 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very clean, our staff accommodating, and your room exceptionally comfortable. It's fantastic that you enjoyed the great view of the lake during your stay. Your satisfaction is important to us, and we're grateful for your kind words. We look forward to providing you with another wonderful experience when you visit us next.Best Regards, Customer Care Team

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room had been fixed up nice. Lots of hot water. Bed was comfortable. Very clean. Staff were pleasant. A lot of people talking and playing music until early morning though. Towels were very thin and scratchy.
Stayed 1 night in Nov 2023
Response from anil on Nov 20, 2023
Thank you for great review have bless day .

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine. I could turn the TV on but couldn’t get reception
Stayed 1 night in Oct 2023
Response from anil on Nov 1, 2023
Thank you for your positive review have a wonderfully day.

8/10 Good

Robin

Stayed 3 nights in Oct 2023
Response from anil on Oct 16, 2023
Thanks for great review will see you again have bless day.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from anil on Sep 20, 2023
Thank you for your kind word have bless day .

2/10 Terrible

Margarite

Disliked: Staff & service, property conditions & facilities
Did not enjoy our stay. The room was dirty. The owners were extremely rude.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 19, 2023
Hi Margarite,I apologize for the negative experience you had during your stay. It's disheartening to hear that you found the room quality, maintenance, cleanliness, staff service, and overall property conditions to be unsatisfactory. We appreciate your honesty in describing your experience. Your feedback is important to us, and we will take your comments into consideration as we work to improve our services and facilities. We strive to provide a comfortable and enjoyable stay for our guests, and we regret that we fell short of your expectations. We hope you'll consider giving us another opportunity in the future to provide you with a better experience. Best Regards, Customer Care Team

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 21, 2023
Dear John,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Customer Care Team

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, clean and all new. Only thing is noise.
Stayed 1 night in Aug 2023
Response from anil on Aug 22, 2023
Good afternoon Thank you for the great reviews appreciate your business and have bless day.

4/10 Poor

Judie

After my 1:am bite on my foot and knee, we got up at left at 2 am. So disappointed. No refunds !
Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 1, 2023
Hi Judie,We're truly sorry to hear about your experience and the discomfort you faced. Your feedback is important to us, and we apologize for any inconvenience caused by the situation. We understand your disappointment, and we'll certainly investigate the matter further to ensure the safety and comfort of our guests. While we do have policies in place, we take your concerns seriously and will address them accordingly. If you have further details or would like to discuss this, please feel free to reach out to our management team. Thank you for bringing this to our attention.Best Regards, Customer Care Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty area and accommodations were quiet and clean.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 13, 2023
Hi Carol,Thank you for your review! We're delighted to hear that you found the area surrounding our accommodations to be beautiful and that you enjoyed a quiet and clean stay with us. Providing a serene and pleasant environment for our guests is one of our top priorities. We appreciate your kind words and look forward to welcoming you back in the future!Best Regards, Customer Care Team

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 11, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Lana

Stayed 2 nights in Jun 2023
Response from Customer Care Team on Jul 18, 2023
Hi Lana,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, Customer Care Team

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well taken care of. The owners were so very nice and helpful. These units are small but again clean and neat. I would like to mention that the price is right as well.
Stayed 1 night in Jun 2023
Response from anil on Jun 21, 2023
Thank you For your opportunity to serve you and your kind word we like to thank you and see you again have bless day.

8/10 Good

Mellisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is what it is A motel. Its good for the price. Will stay again ill just bring my own towels from home.
Stayed 2 nights in Jun 2023
Response from anil on Jun 6, 2023
Thank you for review we look forward to see you again have great day.

8/10 Good

edgar

Traveled with partner
Liked: Cleanliness, staff & service
Fair service, nice and quiet, cleanliness is fair...no complaints
Stayed 2 nights in May 2023
Response from anil on May 31, 2023
Thank you for great review will see you again have wonderful day.

10/10 Excellent

Igor

Stayed 1 night in May 2023
Response from Customer Care Team on Jun 20, 2023
Hi Igor,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team

8/10 Good

Amanda

Stayed 1 night in May 2023
Response from Customer Care Team on Jun 13, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from anil on May 7, 2023
Thank you for your great review have great day.

8/10 Good

Spencer

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice and simple inn
Pleasant stay. Nice and big TV with cable set up, mini fridge, and quick and easy check-in. Great AC. Only hiccup was first being assigned a room that wasn't clean. We were promptly reassigned to a different room that was clean. Thanks!
Stayed 1 night in Apr 2023
Response from Customer Care Team on May 2, 2023
Hi Spencer,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay and appreciated the amenities offered. We apologize for the inconvenience caused by the initial room not being clean, but we're glad to hear that we were able to quickly resolve the issue by providing you with a clean room. We hope to have the opportunity to welcome you back soon!Best Regards, Customer Care Team

4/10 Poor

Karen

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from anil on May 7, 2023
Thank you for your stay.

4/10 Poor

KEITH

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air con. is pretty noisy, but working. The towel is light gray in color.
Stayed 2 nights in Mar 2023
Response from Customer Care Team on Apr 4, 2023
Hi KEITH,Thank you for taking the time to share your feedback with us. We appreciate your comments about our air conditioning unit, and we are glad to know that it was working properly during your stay. However, we apologize for any inconvenience caused by the noise it produced. We will investigate this issue to see if any improvements can be made. Regarding the towels, we appreciate your feedback on the color. We understand that lighter colors can sometimes show stains more easily, but rest assured that all of our towels are thoroughly washed and sanitized after every use. Thank you again for your review, and we hope to have the opportunity to welcome you back to our hotel in the future.Best Regards, Customer Care Team

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
It was winter and most restaurants were closed. The facility was remodeled and very nice. Easy access yet quiet. Heater/ AC was a bit noisy. But it kept me warm & comfortable. TV system was very good. Lakeside park across the street was exceptional. Very good overall.
Stayed 2 nights in Mar 2023
Response from Customer Care Team on Mar 27, 2023
Hi Eugene,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our remodeled facilities to be very nice and enjoyed the convenient yet peaceful location. We apologize for any inconvenience caused by the noisy heater/AC system, but we are pleased to know that it was able to keep you warm and comfortable during your stay. We are delighted to hear that you found the TV system to be very good and that you enjoyed the exceptional Lakeside park located across the street from our hotel. It's great to hear that your overall experience with us was very good. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay with us.Best Regards, Customer Care Team

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and good management.
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 27, 2023
Hi Gary,Thank you for your compliments on our staff and their high standards of cleanliness and hospitality. It is so rewarding to learn about your enriching experience at our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Best Regards, Customer Care Team

8/10 Good

jason

Liked: Amenities, property conditions & facilities
For the most part everything was fine. However, the coffee maker was too dirty to use, the floor was quite dirty (it left me feet black) and they didn't really do any housekeeping, aside from making the bed.
Stayed 2 nights in Jan 2023
Response from Customer Care Team on Feb 1, 2023
Hi jason,Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for pointing out the issues with housekeeping so that we can improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded; I hope this will be the case during your next stay with us!Best Regards, Customer Care Team

10/10 Excellent

richard

Stayed 1 night in Jan 2023
Response from Customer Care Team on Nov 8, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Ronn

Liked: Staff & service, amenities, property conditions & facilities
Had a few minor problems, but they were addressed and fixed rapidly. Friendly owners.
Response from Customer Care Team on Jan 3, 2023
Hi Ronn,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.Best Regards, Customer Care Team

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from Customer Care Team on Oct 25, 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Erik

Stayed 1 night in Oct 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff makes for an enjoyable stay.
Stayed 3 nights in Sep 2022
Response from anil on Sep 24, 2022
Thank you will see you again and have great day.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable hotel
Stayed 2 nights in Sep 2022
Response from anil on Sep 6, 2022
Thank you and see you again have pleasant day.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022
Response from Customer Care Team on Jul 14, 2022
Hi Richard, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Best Regards, Customer Care Team

8/10 Good

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean and good smell room
Stayed 1 night in Jul 2022
Response from anil on Jul 17, 2022
Thank you have great day.

10/10 Excellent

Lucas

Stayed 1 night in Jul 2022

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, love the view of the lake from the property
Stayed 1 night in Jun 2022
Response from Customer Care Team on Jun 30, 2022
Hi james, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share your experience regarding the overall stay and the mesmerizing lake view from our property. We hope to see you again soon! Best Regards, Customer Care Team

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from anil on Jun 20, 2022
Thank you for great review have great day.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

8/10 Good

JoEd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from anil on May 24, 2022
Thank you have great day.

10/10 Excellent

cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with probably the largest TV I have had in a hotel room and we travel a lot so that is a plus. The area is right next to a park that overlooks the lake and provided the perfect area to see the sun set.
Stayed 1 night in May 2022
Response from anil on Jun 20, 2022
Thank you for great review hane great day.

8/10 Good

Hao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean simple little hotel that has all the Things one needs. Close to a few tasty restaurants and a market. Beautiful lake view across the street.
Stayed 1 night in May 2022
Response from Customer Care Team on May 11, 2022
Hi Hao, Thank you so much for the gracious and concise review. We appreciate your positive comments with regard to our surroundings and the beautiful lake view. It was a pleasure having you as a guest and we hope to have you back the next time you're back in town! Best Regards, Customer Care Team

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints whatsoever regarding this property. The staff was friendly, wonderful and responsive. The rooms was tidy and clean. The location was convenient. Their rates are reasonable. I want to make a point that they offer weekly rates which is a plus for me. I will stay there again the next time I am in the area.
Stayed 6 nights in Apr 2022
Response from Customer Care Team on May 10, 2022
Hi Marsha, Thank you for your glowing review. We are glad that you had a great stay and loved the overall experience. Surely, our dedicated staff would be pleased to learn of your high praise. We're glad that you made it a point to mention the weekly rates in this review. It will be helpful for the prospects looking to book with us. We hope that your next trip is just around the corner! Best Regards, Customer Care Team

6/10 Okay

Makayla

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Customer Care Team on Apr 26, 2022
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Great and wonderful
Stayed 1 night in Apr 2022
Response from anil on Apr 18, 2022
Thank you see you again.

4/10 Poor

Ann

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel profile picture is not real
Stayed 1 night in Mar 2022
Response from anil on Apr 18, 2022
Thank you

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a decent room little old but kept up
Stayed 1 night in Mar 2022
Response from Customer Care Team on Apr 5, 2022
Dear Guest, We are delighted to have provided you with suitable accommodation. We appreciate your kind rating and review, and we hope to welcome you back again before long. Best Regards, Customer Care Team