Exterior

Reviews of Holiday Inn Express Hotel & Suites Cleburne, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 220 out of 379 reviews" "
Rating 8 - Good. 104 out of 379 reviews" "
Rating 6 - Okay. 24 out of 379 reviews" "
Rating 4 - Poor. 17 out of 379 reviews" "
Rating 2 - Terrible. 14 out of 379 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kaelyn

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was great! I do wish that housekeeping would have come in during our stay and just at least left clean sheets for us to change the beds; however, not such a big thing to break the whole experience. It was a very nice facility and very clean otherwise!
Stayed 2 nights in Mar 2024
Response from Shalotte on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

RAMON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at Holiday Inn Express Hotel & Suites when I travel for business. They are always very clean, the staff is friendly and the breakfast is good. The only bummer on this trip was the tv remote was broken. I would definitely recommend staying at this hotel.
Stayed 1 night in Jan 2024
Response from Sharlotte on Feb 7, 2024
Thanks for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super nice and helpful.
Stayed 2 nights in Jan 2024
Response from Sharlotte on Jan 24, 2024
Thanks for staying with us!

8/10 Good

Cristiano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sharlotte on Jan 21, 2024
Thanks for staying with us.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christi on Jan 9, 2024
We're glad you enjoyed your stay, Kerry!Thank you,Christi

10/10 Excellent

Holly

Stayed 2 nights in Dec 2023
Response from Sharlotte on Jan 21, 2024
Thanks for staying with us.

10/10 Excellent

Marilyn

Stayed 1 night in Dec 2023
Response from Sharlotte on Jan 21, 2024
Thanks for staying with us.

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Sharlotte on Dec 28, 2023
Thank you for staying with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharlotte on Dec 28, 2023
Thank you for staying with us.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sharlotte on Nov 10, 2023
Thanks for staying with us.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Carolyn on Nov 9, 2023
Thank you for your 10 out of 10 review! We hope to see you again the next time you are in our area.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sharlotte on Oct 18, 2023
Thank you for staying with us!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My sister and I enjoy staying at this hotel.
Stayed 2 nights in Sep 2023
Response from Sharlotte on Oct 1, 2023
Thanks for staying with us!

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
This is the second time I have stayed and I will stay again in the future.
Stayed 3 nights in Sep 2023
Response from Carolyn on Sep 13, 2023
Thank you for your review! We look forward to seeing you again.

10/10 Excellent

Jeanie

Stayed 1 night in Sep 2023
Response from Sharlotte on Oct 1, 2023
Thanks for choosing us!

6/10 Okay

Tori

Stayed 1 night in Sep 2023
Response from Sharlotte - Operations Manager on Sep 24, 2023
Sorry we did not meet your expectations. Hope you will let us try again in the future.

10/10 Excellent

suzanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay Cleburne
Awesome room, staff very helpful and printed some docs I needed in an emergency. Breakfast was superb!
Stayed 2 nights in Aug 2023
Response from Sharlotte on Aug 9, 2023
Thank you for staying with us!

6/10 Okay

samantha

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sharlotte on Aug 9, 2023
Thanks for staying with us!

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator didn't work but everything else is great
Stayed 1 night in Aug 2023
Response from Sharlotte on Aug 4, 2023
So sorry to hear about that. Hope you will let us try again.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Clean room and comfy bed
Stayed 4 nights in Jul 2023
Response from Sharlotte on Jul 13, 2023
Thanks for staying with us!

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woman who checked us in was sooo friendly and sweet. Makes such a huge difference! Hotel room was clean and smelled clean.
Stayed 1 night in Jun 2023
Response from Sharlotte on Jul 1, 2023
Thanks for staying with us!

10/10 Excellent

LORENZO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
Everyone so friendly the moment we checked in to the check out Room very comfortable and clean Breakfast was delicious Gladly we book our next vacation with Holiday inn
Stayed 4 nights in Jun 2023
Response from Sharlotte on Jun 29, 2023
We are glad you enjoyed your stay.

8/10 Good

Allison, Semmes

Stayed 1 night in Jun 2023
Response from Sharlotte on Jul 9, 2023
Thanks for staying with us!

6/10 Okay

Colleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was great. The breakfast was great. The beds were clean and comfortable and the bathroom was mostly clean, but the floor in the room and bathroom was just dirty. The carpet was stained and the tile under the raised lavatory had spill stains. The tile in front of the toilet and tub was clean. The office chair legs had dust accumulation and the ceiling fan as well. It just needed a good deep clean - dusting, mopping and carpet shampoo. For the price, which was a bit pricey, it should have been clean. I like the location and it is close to stores but in a quiet, safe area. We didnt have a chance to use the pool.
Response from Carolyn on Jun 26, 2023
Thank you for your feedback, Colleen. We apologize for the cleanliness issues you had during your recent stay. We assure you this is not up to our standards, and we will bring this to the attention of our Housekeeping Supervisor to use as a learning tool in the future. We are happy to hear you like our location and proximity to stores as well as being in a quite safe area. We hope to see you again the next time you are in our area.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great overall
Stayed 1 night in Jun 2023
Response from Sharlotte on Jun 7, 2023
Thank you for staying with us!

8/10 Good

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff. Great breakfast bar.
Stayed 1 night in Apr 2023
Response from Sharlotte on May 6, 2023
Thanks for choosing us!

10/10 Excellent

Regan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sharlotte on May 6, 2023
We are glad you enjoyed your stay!

6/10 Okay

Cynthia

Stayed 1 night in Apr 2023
Response from Sharlotte on Apr 25, 2023
Thank you for taking the time to fill out a survey.

10/10 Excellent

Kayla, Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and was newly updated! We had a pleasant experience with the front desk clerk when we checked in.
Stayed 1 night in Apr 2023
Response from Sharlotte on Apr 25, 2023
Thanks for staying with us!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!!!
Stayed 4 nights in Apr 2023
Response from Sharlotte on Apr 18, 2023
We are glad you enjoyed breakfast!

6/10 Okay

Caleb

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn't like that the hot tub and pool was out of service. there wasnt anything on the site indicating that the amenities were diminished. Wish we didnt pay full price since we didnt get to use the pool and hot tub. other then that breakfast was amazing, the king suite was clean and spacious
Stayed 1 night in Apr 2023
Response from Carolyn on Apr 10, 2023
We apologize our pool and hot tub were unavailable during your stay, we are working diligently to have these up and running as soon as possible. Unfortunately booking through a third-party website does not allow the hotel to offer any monetary compensation.

8/10 Good

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was a great stay. Our check in was quick and painless. Our room was huge for our family of 5. The picture was a bit deceptive, but we were plesantly surprised. There was a pull out couch! It was so clean and well stocked. The lobby was decked out in easter decorations that matched the color scheme so it didnt look to much it was actually really cute. Breakfast was good my kids loved the pancake roller and the coffee taste fantastic.
Stayed 1 night in Mar 2023
Response from Sharlotte on Apr 1, 2023
Thank you for taking time to complete the survey. Hope to take care of you again in the future.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sharlotte on Mar 25, 2023
Thanks for staying with us!

4/10 Poor

Elide

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tornado warning is not an emergency to cancel
It was a tornado warning and the Manager doesn’t approve to make any changes or refund in my reservation. We have to wait until the tornado warning pass at 8pm so we make our check in until 10pm
Stayed 1 night in Mar 2023

2/10 Terrible

Niraj

Traveled with family
Liked: Staff & service
Paper thin walls, neighboring rooms kept us awake!
Stayed 1 night in Mar 2023
Response from Carolyn on Mar 28, 2023
We are sorry to hear we did not meet your expectations. We hope you will give us another try the next time you are in our area.

10/10 Excellent

Sky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady checking us in was extremely friendly vey quiet I like that after long day of traveling
Stayed 1 night in Mar 2023
Response from CAROLYN on Mar 18, 2023
Thank you for your kind words we will be sure to pass along your compliments.

10/10 Excellent

Jeri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Sharlotte on Mar 5, 2023
Thanks for staying with us.

10/10 Excellent

Chaille

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Holiday Inn Express.
Stayed 1 night in Feb 2023
Response from Sharlotte on Mar 1, 2023
Thanks for choosing to stay with us!

8/10 Good

Dysharia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sharlotte on Mar 1, 2023
Thanks for staying with us!

10/10 Excellent

Sarah

Response from CAROLYN on Mar 18, 2023
Thank you for our 5 out of 5 Star Review!

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lady at the front was rude!
Stayed 1 night in Feb 2023
Response from Sharlotte on Feb 12, 2023
So, sorry about not meeting your expectations. Hope you will let us try again.

10/10 Excellent

Troy

Stayed 1 night in Feb 2023
Response from Sharlotte on Feb 9, 2023
Thanks for staying with us!

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good
Response from Carolyn on Jan 17, 2023
Thank you so much for our 5 out of 5-star review! We hope to see you again the next time you are in our area.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sharlotte - Operations Manager on Dec 22, 2022
Thanks for staying with us!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless check in, great pool and hot tub. Exceptionally well maintained.
Stayed 1 night in Nov 2022
Response from Christi on Nov 26, 2022
We're so glad you enjoyed your stay, Linda! Hope to see you again.

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great. Winter pool access very chilly!
The hotel was nice, clean, roomy. Had coffee all day! Great breakfast. The only disappointment was the pool was apparently not heated, and you had to walk outside to get to the pool building. It was too cold out to take our little one from hotel building to pool building (especially once wet) in a bathing suit!
Stayed 1 night in Nov 2022
Response from Carolyn on Nov 21, 2022
Thank you for your review. We are happy to hear you enjoyed our clean and roomy rooms as well as our great hot breakfast. We hope to see you again the next time you visit our area.

10/10 Excellent

Greg, Antioch

10/10 Excellent

Jojn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good times
Place and staff are friendly good vibes all around and also nice and clean
Stayed 3 nights in Oct 2022
Response from Sharlotte on Oct 28, 2022
Thanks for choosing to stay with us.

10/10 Excellent

Hillary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, most comfortable bed!! Staff kind and professional; a/c works great! Looking forward to the breakfast you provide.
Stayed 1 night in Oct 2022
Response from Sharlotte on Oct 22, 2022
Thanks for choosing to stay with us!

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Sharlotte on Oct 20, 2022
Thanks for choosing us!