Ratings based on 407 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby OBI Couple from Oneida, KY
Nice hotel, pleasant stayPosted Dec 16, 2013
Pros: Decor was pleasant. It was decorated nicely for Christmas.
Cons: Spots on the carpet could be scrubbed. We never have incidental charges, but were forced to give a credit card anyway.
Location: Because of the snow storm, we did not venture out; but there appeared to be a lot nearby.
Nice hotel, pleasantly decorated. Manager was a bit abrupt, breakfast was adequate - nothing special. Bed was okay, not extremely comfortable.
for Everyoneby Traveler from Jamestown, NY
Posted Dec 6, 2013
Pros: Staff, helpfulness, friendliness, cleanliness
Cons: Nothing I can think of. We had a short stay.
Location: Location was close to airport. There was a bar/restaurant, drug store, gas station all close by.
The staff was super nice and helpful. The shuttle was on time for both drop off and pick up. Our room was clean and had plenty of outlets, useful for our phones, laptops, etc. Free internet as promised. Very close to the airport. We used park and stay and it worked out perfectly for what we needed it for.
for Business Travelersby A verified traveler
Posted Dec 4, 2013
Cons: This hotel needs a back-up plan for shuttle service or it should not advertise 24 hour service.
Location: Location is convenient to airport and Interstate highways..........there a couple fast food restaurants.
1st - this hotel advertises 24 hour airport shuttle service; the reason I selected it. After arriving at the Cleveland airport, 10:50 PM, I called to arrange shuttle and was told one would be arriving within 15 mins. I waited 35 mins, along with another individual, and called again. This time I was told the night driver failed to show up for work and that there would be NO shuttle. The desk clerk was most apologetic, clearly this was not her fault, and we were instructed to take a cab at the hotels expense. It was necessary to go back into the airport/arrivals area and arrange a taxi. While the cost was covered, it was most inconvenient to wait outside at the shuttle stop - especially this time of year - and to arrive at the hotel close to midnight, 2nd - the room I was given smelled terrible!!! I believe something had been left to rot in the refrigerator. The frig had been left open, I assume to air out, but the smell permeated the room. I went back to the desk to request another room, but it was now very late and I did not find the desk clerk.
for Familiesby Jim from Cincinnati, OH
Nice Place at a Great PricePosted Nov 30, 2013
Cons: Cleanliness of room and bathroom could have been a little better.
Arrived late with a reservation. Front desk staff were very pleasant and helpful. Room was very nicely refurbished - very roomy, fresh and attractive. Bathroom was large and also recently refurbished. Could have been a bit cleaner, but it was sufficient. Tub was a bit small and showed its age a bit as well. Beds were very comfortable. Room was really quiet and dark and we had no airport noise. Breakfast was good - fresh waffles were awesome. Bagels, cereal, donuts. Not fancy, but fresh and good. Staff made sure the breakfast bar was maintained. Checkout was easy and front desk staff were great. Overall, a great value!
for Everyoneby Liza from Pittsburgh, PA
An OK hotel for just passing through.Posted Nov 27, 2013
Cons: Mattresses need to be softer!
Location: The location is great, lots of eating places.
Nothing fabulous about this Best Western. Needs some updates and maintenance. We are from PGH. and frequently like to come to Cleveland for concerts. It was OK for an overnight stay. The bed was extra, extra FIRM. Was not happy about that at all. Staff was friendly. Price was OK I guess.
for Everyoneby A verified traveler from Cincinnati, OH
No insulation against noisePosted Nov 4, 2013
Cons: Sound insulation. Mattresses need to be replaced. If you can hear people yelling from the swimming pool area into the lobby, do something.
We had specifically wanted this hotel for the indoor pool. Disappointed with that, too long to explain. Room was decent, but the sound coming from out in the hallway and from other rooms could be heard at all hours. Which meant the building is not well insulated for sound. There was no point in calling down to the front desk all night as there is no security to ward against this. The bed was horrible. Nothing worse then laying in a bed that you can feel the edges poking all around the sides of the mattress. Overall, disappointed with what we spent.
for Everyoneby traveler from NY
Just ok.Posted Nov 2, 2013
My stay was ok but the facilities was subpar. I first have to say the staff was excellent. The room was clean upon entry, but was not cleaned property while there. One afternoon we returned to find the light on in bathroom and towels replaced but bathroom uncleaned. The breakfast was just ok. Not quite as I thought. There was reallt no lobby. Just a couple of chairs in front of the main desk. Because of the , we had to drive a ways to get something to eat. There was a couple of restaurants but not much. So again just ok
for Business Travelersby Disappointed from cleveland, oh
disappointedPosted Oct 29, 2013
Cons: Improved internet access
If you are a business traveler and hope to use internet access, this isn't the hotel for you. We even asked at the front desk about the intermittent internet access. We were given a number to directly contact their internet provider (which we did not do). As a guest of the hotel advertising internet access, we should not have to troubleshoot connectivity issues ourselves.
for Everyoneby Jean from Erie, PA
Posted Oct 29, 2013
for Everyoneby Anna from Lore City, OH
Would Recommend.Posted Oct 24, 2013
Pros: Location and cleanliness.
Location: Centrally located. Close to freeways. Had to go into downtown Cleveland and it was quick and easy.
Nice hotel. Centrally located and close to freeways so that you could get anywhere you needed to in the Cleveland area. Very nice room and staff were very pleasant.