Ratings based on 426 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Indiana

Nice Hotel for Business in Downtown Cleveland

Posted Feb 21, 2015
Pros: Clean, quiet rooms with excellent location.
Cons: Better dinner service offerings.
Location: Key Tower and Public Square buildings a short walk away.
The Marriott Downtown is a convenient location downtown with the staffing and style expected from a downtown hotel. I had business in Key Tower, which is adjacent to the hotel and can be reached without going outside. Very friendly staff members, quiet and absolutely clean rooms. All the furnishings were in excellent shape and the room looked like it had been remodeled not too long ago. A good choice for downtown business. The only thing missing was a good in-hotel restaurant. David's, which appeared to have been the full service dining room is no longer open for dinner. Jake's Cafe, fulfilled its main mission of being an after-work watering hole for local business, but is set up mainly for drinks and appetizers. The full entree menu was extremely limited, but as it was 3 degrees out when I was there and many of the surrounding restaurants have apparently closed, I was able to make do. Bottom line, stay at the hotel, but find another spot for fine dining.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Strongsville, Oh

The staff was friendly with great customer service

Posted Dec 28, 2014
Pros: Clean with excellent customer service.
Cons: self parking
Location: great location. We were able to walk everywhere around downtown including walking to the Q for a concert.
Clean, comfortable, quiet. All around a nice stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Close to downtown

Posted Dec 15, 2014
Anniversary weekend away with Ambiance. Nice location and nice atmosphere!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Pros: everything
Cons: beds
Location: plenty of resturants
valet survice excelent bed was uncomfortable great location for football game nice lobby plenty of help on everything breakfast was great ty grade 5 ps. seeyou next year
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown

Posted Dec 7, 2014
Perfect location to all downtown amenities. Everything within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent, Ohio

Close to everything downtown.

Posted Dec 2, 2014
Location: Theater, Casino, Rock Hall, Lots of very good restaurants.
Very good hotel. Breakfast buffet was excellent, fresh, Eggs made to order. Room and view very nice. Staff excellent at all areas.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel facilities

Posted Nov 10, 2014
Pros: Staff were pleasant and cooperative.
Cons: At least, the coffee set should not be removed from the room.
I was disappointed to see that there was no complimentary water bottle in the room. Also, they had removed the coffee set from the room.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel

Posted Nov 4, 2014 on Hotels.com
A little pricey but really enjoyed our stay. The hotel and room was very nice and the staff was great. The only complaint is they don't offer free wifi. $12.95 per day is ridiculous considering what the room costs.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2014 on Hotels.com
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 28, 2014 on Hotels.com