Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

"Comfort inn" Cleveland

Posted Dec 31, 2014
Pros: Room was nice.
Cons: Consistent breakfast and hot coffee.
Location: Close to the airport, and easy access to Pearl Road, and I71 toward downtown or the opposite way to Akron.
The room was spacious and comfortable, and it was nice to have a refrigerator and microwave in the room. Staff from the front desk managers to the dining area person to the housekeeping people were friendly and accommodating. The location was central to the airport, and to locations in Cleveland that we visited. We slept well in a king size bed, but we realized if the heater was on longer than 4 hours, it would be noisy (did not alert the staff). Free breakfast was better on the weekends than on the weekdays for some reason. All in all, the Inn made our (5) day stay nice. We would return again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Fine, but pricey for the quality

Posted Oct 27, 2014 on Hotels.com
It's an older hotel in need of some renovations. A lot of blue collar workers stay here during the week. Some of them smoke and the rooms smell smokey (however, they do have a way of removing the smell in about 20 minutes). Generally, an okay job of cleaning.
2 out of 5
by A verified traveler

Not recommended

Posted Oct 23, 2014
5 TV channels No internet Noisy Not recommended
2 out of 5
Recommended
for Personal Event
by James MacDonaldfrom Kansas City

Needed complete renovation .

Posted Oct 4, 2014 on Hotels.com
Friendliness of staff good,Carpeting needs replacement thruout. Plumbing backedup. Sheets not changed as requested, Lots of tourbus traffic all 6 days.Noisy lobby-& breakfast room, Ran out of shampoo(entire hotel).On a sciale of 1-10 I rate the place a 3. Rates were good for area however..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Last Stop Before Airport Home

Posted Sep 29, 2014
Pros: Shuttle and large king room. Quiet!
Cons: Maybe breakfast for early traveler's. It's served 6:30 to 9 A.M. We left at 5 A.M.
Location: Driving distance to Rock N Roll Hall of Fame downtown Cleveland. Many restaurants nearby. Cleveland/Hopkins Airport about 4 miles.
Roomy and comfortable. We signed up for Shuttle to airport at 5 A.M.. Very nice driver. Would stay there again for convenience of airport shuttle. Staff very helpful. Many restaurants in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Just an ok hotel

Posted Sep 21, 2014
Nothing fancy here, but the room was clean and comfortable enough. There are no refrigerators in the rooms and if your on the first floor you have to go to the 2 or 3 for ice. Overall a decent average hotel.
4 out of 5
Recommended
for Business Travelers
by CLD9from Columbus, OH

Easy Access to Downtown

Posted Sep 16, 2014 on Hotels.com
Location wise, this was great! So easy to get to downtown Cleveland and all the attractions. Sadly, this hotel only has an outdoor seasonal pool and no hot tub for guests. After business meetings it would be nice to be able to relax in a hot tub or take a swim any time of the year. For the money though, it's a great hotel. The breakfast was good with a wide variety of foods. I think I'll spring a few extra $$$ and find a hotel with an indoor pool and hot tub.
4 out of 5
Recommended
by FRANKfrom BEAUMONT, CA

Posted Sep 12, 2014 on Hotels.com
comfortable, affordable, clean and friendly staff. Close to airport and other sites-good central location. Needs remodeling and new room furniture. Room maids were very nice and friendly and did their best to please us.
1 out of 5
Recommended
by b. rachelfrom Ohio

Posted Sep 2, 2014 on Hotels.com
Upon checking in to the hotel, I was informed of a $25.00 fee to park my vehicle while I was away. THIS WAS NOT TOLD TO ME UPON MAKING THE RESERVATION!!!!!!!!! I am VERY un-happy about this!!! When I was there Dec. 25th of 1012 and stayed there, they did not charge me this fee...this should have been told to me when I made the reservation. I would have stayed elsewhere and I WILL NOT STAY HERE OR ANOTHER CHOICE HOTEL who first of all, does not inform me of this upon making reservations and secondly, charge me this surprising fee after I arrive...THIS IS WRONG!!!!!!!!!I also will be contacting Choice Hotels and will advise others about this terrible fee!!!!! I will go elsewhere or park and fly...A shuttle driver informed me of the park and fly rate which neither the Choice Operator nor the clerk at the hotel advised me about...Hidden fees!!!! WRONG, WRONG, WRONG!!!!!!!!
4 out of 5
Recommended
by A verified traveler

Nice place, good location

Posted Aug 29, 2014 on Hotels.com
Nice room, clean, good people, friendly, helpful. Walking distance to a couple of restaurants.