Ratings based on 702 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel close to Cleveland clinic

Posted Jan 11, 2015
Friendly and helpful staff. Older hotel which is clean with comfortable beds. Free breakfast and free shuttle to the clinic. It was everything we needed!
Comment from Hotel Management
Jan 13, 2015 by Max, Hotel Management
Hello, Thank you so much for your kind comments and review regarding your most recent stay with us.Thank you for taking note of your approval on the cleanliness and comfort of the bed. We are glad to have successfully provided you services just as you needed. Thank you again for your feedback.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Chicago

No frills, easy access to Downtown

Posted Jan 5, 2015
Pros: It was a pretty basic stay over New Year's. Staff was very helpful, rooms were cleaned, and the continental breakfast was excellent.
Cons: N/A
Location: Downtown, within walking distance of the Casino, the North Shore Museums, and Tower City. Public transit from Euclid Ave. right outside.
It was a pretty basic stay over New Year's. Staff was very helpful, rooms were cleaned, and the continental breakfast was excellent.
Comment from Hotel Management
Jan 14, 2015 by Max, Hotel Management
Hello Colby, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is great to know that you enjoyed the breakfast we served, the quality of clean in our room, and the services from our staff on duty. Thank you for sharing your recent experience. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
The hotel is in the town center. It's close from a bus station. And has a subway restaurant at the ground floor
Comment from Hotel Management
Dec 20, 2014 by Max, Hotel Management
Hello, I am so glad to hear from you and to discover that you enjoyed your stay with us . It is heartwarming to hear of how our efforts to please you with our hospitality, comfortable guest room and convenience have been successful. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, Ohio

Was wonderful! The staff was great!

Posted Dec 17, 2014
Had 30th birthday celebration. Hotel was in walking distance of all kinds of places for entertainment!
Comment from Hotel Management
Dec 21, 2014 by Max, Hotel Management
Hello Laura, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you so much for your kind comments and review. Trust that we will provide you consistent quality of services on your future visits.
3 out of 5
by A verified traveler

Posted Dec 13, 2014
room was above Subway store and smelled like it. There was a leak from bathroom above us,so there was water on our bathroom floor
Comment from Hotel Management
Dec 20, 2014 by Max, Hotel Management
Hello, Please allow us to serve you better on your next visit by calling our attention should you have concerns about your stay. I assure you that we have staff available at any time to assist our guests. I apologize for the inconvenience you experienced during your stay. I will accelerate your feedback to make certain this matter is taken care of.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D.C.

Very nice hotel with a reasonable price

Posted Nov 25, 2014
Pros: Almost everything
Cons: Can't think of anything
Location: It's located next to target and several restaurants, which is great because it is easy to get food when you are hungry.
This hotel is amazing. The staff are absolutely excellent, very friendly and helpful. The manager checked me in even before the official check-in time. The shuttle driver is very helpful and he took me to some places even after his official schedule. I recommend this hotel to anyone. Thank you.
Comment from Hotel Management
Nov 28, 2014 by Max, Hotel Management
Hello Ahmed, It is absolutely delightful to know that we earned your recommendation. Thank you for taking the time to share your recent experience with us complimenting the efficiency of our hotel and taking note of your satisfaction on the services you received from our team. We will do our best to offer you another pleasant experience on your next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Small town, Ohio

Bob Dylan Concert

Posted Nov 18, 2014
Cons: I'd recommend the heat not be turned up to 70. We actually turned the heater off because it was so warm in the room when we got there.
We were within 5 minutes of walking to the State Theatre for the concert. Parking right behind the hotel was a great perk also. It cost a little for parking but was well worth it. We asked about a place to go to after the concert at the front desk and was recommended Becky's Tavern and Grill which was about a block from there. It was easy to walk to & back. The Tavern had great food and great service as did the hotel. My friend says she'd choose this hotel when she has to be at the Cleveland Clinic instead of staying 20 minutes south. They have a shuttle service available too.
Comment from Hotel Management
Nov 28, 2014 by Max, Hotel Management
Hello Bob, Thank you for choosing to stay with us. It is wonderful to learn that you enjoyed our services and efficiency of our staff to assist you in finding a fine place to check out dinner. Your kind words complimenting our location, amenities and accommodation is a huge accomplishment for our team. we will make sure you will enjoy the same quality of accommodation on your next visit. we look forward to serve you and your friend again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom small town, OH

Very convenient to Playhouse Square/Cleveland Stat

Posted Nov 16, 2014
Pros: Convenient location, clean and comfortable room, friendly and very helpful staff.
Cons: access from underground parking to hotel.
Location: Acroos the street from Cleveland State and 1 block from Playhouse square. Baseball stadium within sight.
The hotel overall is very nice for an older building. some effects of age do show: elevator doors on the second floor, worn (not badly, bu noticeable) carpet in the upstairs hall, etc. The lobby is up to date and the complimentary breakfast area is huge!
Comment from Hotel Management
Nov 28, 2014 by Max, Hotel Management
Hello Bob, Thank you for your candid thoughts on the aspects that we failed to please you. Your feedback will be submitted to our management for evaluation and trust that this will be used as reference as we continue to strive to provide complete comfort and pleasant experience to our guests. We appreciate your compliment on the breakfast area, I hope you enjoyed the meal served. We look forward to serve you again soon.
3 out of 5
by A verified traveler

Posted Nov 14, 2014
Cons: Room insulation. I stayed in Room 216 which was above 18th street. Road noise was dramatic, it sounded like I was in a tent out on the sidewalk.
Ok at best. Room was clean and comfortable, but load. Hotel is need of update. Old and rundown overall.
Comment from Hotel Management
Nov 28, 2014 by Max, Hotel Management
Hello, We appreciate your candid comment on the exterior of our hotel. I will submit your feedback to our management and I am certain this will be used as reference for future improvement. I am glad however that you were comfortable and find the quality of clean in the room to your satisfaction. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
It was so nice that I would like to recommend my friend. It was very close to downtown, and clean even though it was little bit of old.
Comment from Hotel Management
Nov 28, 2014 by Max, Hotel Management
Hello, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming to hear of how our efforts to please you with our hospitality, comfort and convenience have been successful. We look forward to serving you again in the future.