Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Country Inn & Suites by Radisson, Macedonia, OH

3 out of 5
Country Inn & Suites by Radisson, Macedonia, OH
7820 Capital Blvd, Macedonia, OH

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1003 reviews" "
Rating 8 - Good. 325 out of 1003 reviews" "
Rating 6 - Okay. 155 out of 1003 reviews" "
Rating 4 - Poor. 84 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a nightly stay. Conveniently located near shops and food. The place is in pretty good shape. Breakfast was pretty good.
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Sadie was amazing!
Stayed 1 night in Apr 2024
Response from Manager on duty on Apr 14, 2024
Dear Taylor, We want to thank you for choosing to stay with us during your recent visit to the area. We are thrilled to receive your thoughtful review and so delighted to learn you had an excellent stay with us. Our team strives to ensure comfort and unparalleled service and accommodations at every turn, and we are pleased to know we achieved this during your visit. . It was an honor to host you for your visit, and we will be privileged to have you as our guest in the future. Sincerely, Management

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, amenities
It’s very comfortable and feels like home. Clean and friendly people. We come here just to swim and relax.
Stayed 1 night in Apr 2024
Response from Manager on duty on Apr 11, 2024
Dear Sarah, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Donald, Oxford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom toilet was suspect but did work, flushing was weak. Air quality or lack of in middle of night also suspect.
Stayed 1 night in Apr 2024
Response from Manager on duty on Apr 11, 2024
Dear Donald, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 Okay

SaraLynn

Stayed 2 nights in Apr 2024
Response from Manager on duty on Apr 11, 2024
Dear Saral, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

alan, rockford

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Should be torn down and rebuilt. walls are paper thin. We could hear everything the people in the rooms next to us and in the hallway were saying. did not get much sleep
Stayed 1 night in Apr 2024
Response from Manager on duty on Apr 9, 2024
Dear Alan, Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating this can be as we know how important a good night of rest is. I will be sharing your comments with our ownership in hopes that something can be done to avoid this from happening again in the future. We do hope for another opportunity to host you again on another visit to the area. Sincerely, Management

6/10 Okay

Kim

Traveled with partner
Liked: Staff & service
The ice machine was inoperable on the 3rd floor. We were unable to connect to the internet, which was unacceptable. The shower head was extremely loose in the wall. The room seemed dated.
Stayed 1 night in Apr 2024
Response from Manager on duty on Apr 7, 2024
Dear Kim, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

william

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff were very kind and the breakfast was terrific!
Stayed 3 nights in Mar 2024
Response from Manager on duty on Apr 2, 2024
Dear William, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Jean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good place stay in general, room could have been cleaner. I recommend this place
Stayed 1 night in Mar 2024
Response from Manager on duty on Mar 17, 2024
Dear Jean, Thank you for selecting our hotel for your recent visit to our area. We are continually crafting enriching experiences for our guests through inspired service and our commitment to quality. Our team members strive to provide the best service, down to the smallest detail. We are delighted that we achieved this during your visit. Thank you for the recommendation and we look forward to your next visit.Sincerely, Management

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Manager on duty on Mar 14, 2024
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Manager on duty on Mar 12, 2024
Dear Volodymyr, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 Poor

Dawn

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds were comfy but STAFF WAS INCREDIBLE! The property smelled HORRIBLE! There was a HUGE leak in tthe ceiling in the hallway
Stayed 3 nights in Mar 2024
Response from Manager on duty on Mar 12, 2024
Dear Dawn, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Mar 2024
Response from Manager on duty on Mar 8, 2024
Dear Ryan, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely, Management

6/10 Okay

Talleja

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Property could use an update but the room was clean and nice. No microwave or waters in the room, but overall was good. I would stay here again.
Stayed 1 night in Feb 2024
Response from Manager on duty on Feb 22, 2024
Dear Talleja, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, OH, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

4/10 Poor

Tom

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Refrigerator not working and management did not replace when asked No maid service during 2 night stay Not what I expected of a Radisson property
Stayed 2 nights in Feb 2024
Response from Manager on duty on Feb 12, 2024
Dear Tom, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

Denise

Stayed 2 nights in Jan 2024
Response from Manager on duty on Mar 21, 2024
Dear Denise,Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 Okay

Stephen

Stayed 3 nights in Jan 2024
Response from Manager on duty on Mar 21, 2024
Dear Stephen, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 25, 2024
Dear Paula, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Brandon L

Stayed 1 night in Jan 2024
Response from Manager on duty on Mar 21, 2024
Dear Brandon, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 Okay

Josh

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on duty on Jan 24, 2024
Dear Josh, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

10/10 Excellent

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staircase that came down from upstairs into the middle of the lobby. Was very nice and gave it a real "home" feel. All staff very friendly and courteous. Wish the ice machine on the second floor would have been working as well as the candy / snack machine near the pool...was disappointed that it wasn't. Would be nice to have a guide by the TV for Channel selections. Excellent breakfast choices and always full for all who would partake. Wish there was a lighted sign on corner of Capital Drive and Highland Ave... would have made turning in there a little easier...Maybe you can work with the city on that. Some of the light bulbs in the room lamps need dusting & one needs replacing. Nice & quiet heating unit in room. Like the every 3rd day room refresh. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Manager on duty on Jan 18, 2024
Dear George, We appreciate you taking the time to write such a wonderful and detailed review. We truly value your feedback as we are always looking for ways to grow and improve as a hotel. We are all extremely happy to know that we were able to provide a clean and comfortable experience as this is our goal with all of our guests. Our team will continue to find new and innovative ways to create the "home away from home" feeling for all of our guests, and it is our hope that you will choose us again next time you are in the area as we are extremely confident that we will provide an even better experience. Thank you for choosing us!Sincerely,Management

4/10 Poor

Kristyna

Liked: Staff & service
Disliked: Cleanliness, room comfort
This hotel has declined Significantly. The carpet in the hallways are old .. only one working ice machine. their is no daily maid services the walls are paper thin last but not least the pillows and bed were the WORST..I checked out and booked at the Drury in Beechwood for the remainder of my stay in Cleveland.
Stayed 2 nights in Jan 2024
Response from Manager on duty on Jan 16, 2024
Dear Kristyna, Thank you for taking the time to tell us about your recent experience. We appreciate your feedback since it helps us improve our service and your overall experience. Please accept my sincere apologies for the inconvenience you have experienced. You are a valued customer; everything we do is aimed at providing you with an excellent hotel stay experience. We would like to regain your trust and hope to serve you again in the future. Sincerely, Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
I am very disappointed at how the room look. It needs some upgrading. I wind up being in a room with the toilet being backed up, I request for staff to help fix the problem. I was given a plunger at the door and was told to fix it myself! I'm a guess. Not a staff member and I expect better service. I would never ever recommend this hotel to anyone.
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 16, 2024
Dear valued guest, Thank you for your feedback. We pride ourselves in providing a problem free stay for all of our guests. However, we've fallen short of your expectations. We're sorry for the inconvenience and hope you accept our sincere apologies. We will share your comments with the entire team to help us prevent this type of issue from happening to future guests. We do hope you allow us to provide you with the stay you deserved on a future visit to the area. SincerelyManagement

4/10 Poor

Katelyn

Disliked: Staff & service
Woken all through the night with elephants upstairs and vacuuming outside our door at 7am. You can hear anything and everything, including unprofessional conversations from the staff during breakfast. Wont be back
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 16, 2024
Dear Katelyn, I would like to thank you for taking the time to provide us with your feedback. Please rest assured we are taking this matter very seriously to prevent this from happening again. I have shared your feedback with the team and once again would like to apologize. I hope that you come back and stay with us if your travels bring you back to the area. Feel free to give us a call directly if you like to discuss this matter in further detail. Sincerely, Management

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 15, 2024
Dear Kate, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

8/10 Good

AK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on duty on Jan 13, 2024
Dear Ak, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Teresa

Stayed 1 night in Jan 2024
Response from Manager on duty on Feb 1, 2024
Dear Teresa, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Molly

Stayed 1 night in Jan 2024
Response from Manager on duty on Feb 1, 2024
Dear Molly, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when meeting family at a halfway point and it’s always been a great stay for a solid price. Water pressure is like a firehose, rooms are clean, parking lot is well lit and safe and right off the Ohio turnpike. Would recommend.
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 10, 2024
Dear Christopher, Wow, we can't thank you enough for your amazing review! Here at Country Inn & Suites by Radisson, Macedonia, OH, we care deeply about each and every guest, and we're thrilled to see that you enjoyed your stay. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit.Sincerely,Management

10/10 Excellent

Xavier

Stayed 3 nights in Jan 2024
Response from Manager on duty on Jan 10, 2024
Dear Xavier, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped by for a night on a long drive. It's a clean, simple place with very friendly staff. It's also a 10 minute drive from a national park with beautiful waterfalls, so that's fun!
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 10, 2024
Dear Lorna, We want to thank you for choosing to stay with us during your recent visit to the area. We are thrilled to receive your thoughtful review and so delighted to learn you had an excellent stay with us. Our team strives to ensure comfort and unparalleled service and accommodations at every turn, and we are pleased to know we achieved this during your visit. . It was an honor to host you for your visit, and we will be privileged to have you as our guest in the future. Sincerely, Management

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything i was looking for
Stayed 3 nights in Dec 2023
Response from Manager on duty on Jan 10, 2024
Dear Terri, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, OH, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 Okay

LaToya

Traveled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Manager on duty on Jan 6, 2024
Dear Latoya, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Manager on duty on Jan 6, 2024
Dear Carol, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on duty on Jan 2, 2024
Dear Matthew, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 31, 2023
Dear Jeremy, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 31, 2023
Dear Eric, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Abdelghani

Liked: Cleanliness, staff & service
It was okay for one night
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 29, 2023
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, OH, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The inn is a bit outdated. It kind of felt like visiting grandma the place is clean but needs some updated renovations.
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 29, 2023
Dear Chris, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, OH, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

8/10 Good

Lauren, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 28, 2023
Dear Lauren, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 27, 2023
Dear Michael, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Krishna

Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 27, 2023
Dear Krishna, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Yangwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, a little aged facility but generally clean and comfortable beds. Breakfast was simple and good.
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 26, 2023
Dear Yangwei, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, OH, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Brittney, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 Okay

Della

Business traveler
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Della, We thank you for taking the time to post this score. We apologize for not providing a perfect 10 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Paula, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Oscar, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
They were willing to accommodate my special room request before I checked and held my request until I was ready to check in just before midnight. Service was friendly and accommodating
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Angel, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies.Sincerely,Management

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Room was clean but the rooms need updating.
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Macedonia, OH, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 Okay

Terri

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
An overall nice property, however the room carpeting is stained in several places and should probably be replaced.
Stayed 3 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Terri, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management