Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Youngstown

Very nice!

Posted Sep 16, 2014
We stayed for my birthday weekend for the Cleveland Browns game and had an excellent time! Room was very nice and clean and the staff was very friendly and accommodating!
5 out of 5
Recommended
for Students
by A verified traveler from Buffalo, NY

Very nice clean hotel

Posted Sep 16, 2014
Pros: Clean, friendly/helpful staff. Close to restaurants & stores.
My son had interview at Case Western University, it was walking distance. Staff was extremly friendly. They allowed me late checkout so I had some place to wait. Breakfast was great. Hotel was very clean. Nice fire pit to relax at. My son going for interview at Cleveland Clinic next week, booking this hotel again for that trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Near Rock and Roll Hall of Fame

Posted Sep 15, 2014
Friendly staff found out we were getting married next year and gave us a free glass of wine in the bar. Our room was very comfortable, clean and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

needs a better kitchen. Food is crap

Posted Sep 10, 2014
very nice and new hotel. very nice rooms. Food from restaurant is very bad. Lots of nice restaurants in neighborhood though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really good hotel

Posted Sep 3, 2014
Cons: Parking, breakfast inclusion
Wow - I don't usually go out of my way to write nice things about chain hotels, but this one was awesome. Rooms large and perfectly clean. Bathrooms very large and with great fixtures and shower setup. Centrally located to everything. Very flexible in terms of changing dates just the day before; can't say enough good things.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

A Pleasure

Posted Aug 22, 2014
Pros: The culture of the staff, the cleanliness, and the design of the rooms
Cons: Not that I could see
Location: I had a business meeting at Case Western University ...and it was perfect..I could walk to all my meetings...
The staff and the hotel were all outstanding. I have not experienced such a nice group of people who will do anything to help you out..with a smile on their face and in their voice. The hotel is new and it is really well done... the shower was incredible ...I did not want to get out.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC metro area

Excellent modern hotel

Posted Aug 15, 2014
Pros: Everything - the staff were helpful; quiet, clean, modern rooms. Comfortable beds and great ammenities.
Cons: Nothing!
Location: Cleveland Art Museum, Severace Hall, Case Western Reserve University & Medical center, Rock & Roll Hall of Fame museum and Good Times III cruise.
The hotel is convienently situated in Cleveland. Excellent shuttle service and valet service. Rooms were comfortable with beverage fridge and wifi. We would stay here again!
5 out of 5
Recommended
for Couples
by A verified traveler from Columbus

Great hotel and great neighborhood

Posted Aug 7, 2014
Pros: The location is fabulous. The hotel is new and immaculate.
Cons: The immediate area has only one late-night restaurant with bar service; however, Little Italy is only a 5 to 10 minute walk.
Not only is the hotel great, but the neighborhood is really wonderful as well. Restaurants, the Cleveland Museum of Art, Little Italy, the Cleveland Symphony, Case Western Reserve University, and good public transit are within an easy walk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Pros: Rooms were good size and clean; close to Starbucks
Problems with overcharge on valet parking and pool was not clean
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, Ms.

Clean hotel with a GREAT STAFF...

Posted Jul 31, 2014
Pros: Cleaniness and comfort of the rooms and lobby area.
Cons: Have more valet help on weekends or special occassions.
Very enjoyable !!!!!!!!!!!!!!!!!!! The rooms were clean and comfortable. There should have microwave ovens in all the rooms. The restaurant could need to upgrade their menu and pricing could be more appealing.