Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from k Ok

Posted Aug 27, 2014
All downtown hotels were full the night we needed. Seems every sport team was playing !! So we had stayed at a Crown Plaza before and they had rooms. Booked a King bed and was very pleased. I did notice in my traveling that many hotels have double beds. Wishing they were Queen when needing a quad room. Breakfast was an extra charge but very similar to most Hilton or Drury Breakfast except they are free!
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly, safe convenient.

Posted Aug 26, 2014
Pros: Friendly
Location: Yummy Philippine take out nearby.
Good for families. Left my Israeli flag on my car and their was no vandalism.
2 out of 5
by A verified traveler

Dirty and smelly

Posted Aug 26, 2014
The rooms smelt like smoke so we requested a new one. We went into new room and the bathroom floors were dirty and the wallpaper was pealing off. It looked like mold was growing on the grout in the bathroom. We ended up packing our stuff up after an hour of staying and leaving. It is really dark and the pool had no towels.
2 out of 5
by A verified traveler

Ok

Posted Aug 25, 2014
Pros: Nice lounge,nice room.
Cons: Household staff or at least 1 in particular, was quite rude!! She yelled at us
Location: Fine area
Nice hotel, but got WRONG accommodations. I reserved king size bed, but was given double beds with no apology or attempt to correct.
4 out of 5
Recommended
for Everyone
by A verified traveler from rockford, il

Nice hotel

Posted Aug 24, 2014
Large rooms, however the rooms didn't have a refr. Pool was really nice and the water was not too cold.
2 out of 5
by A verified traveler from s

Very noisy floor

Posted Aug 18, 2014
It was areally noisy area and floor with kids playing in the halway and very load. The door was high from the floor and had to put towels and plows to diminish the noise. It was difficult to fall asleep fore and my 83 year old mother. Room was ok but it had burnt light bulb in the bathroom.
Comment from Hotel Management
Aug 26, 2014 by Emily, Hotel Management
Jorge, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. Please accept my sincere apologies that we missed some opportunities to provide you with a flawless experience. We will use your feedback to continue improving. We look forward to regaining your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Stayed here because rooms were in short supply in the area. The hotel turned out to be much better than I expected.
Comment from Hotel Management
Aug 26, 2014 by Emily, Hotel Management
Traveler, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We strive to exceed the expectations of every guest who stays with us, and it is always great to hear how we are doing. I look forward to an opportunity to welcome you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
4 out of 5
by A verified traveler from Dublin, OH

Posted Aug 8, 2014
Cons: The beds are horribly uncomfortable.
We arrived at the hotel and everything appeared nice. The front desk staff was friendly and told us we were in a two queen bed room. First thing we noticed when we got in the room was that the beds most definitely were not queen. We have a queen bed at home and these beds were smaller. The beds were also very uncomfortable. Mattress was hard, sheets were stiff and the pillows were flat and hard. We both had a horrible nights sleep because of this and woke up stiff and sore. No black-out curtains didn't help either. Within 20 minutes of arriving in our room a maintenance worker knocked once and walked in before I had a chance to walk from the bed to the door to answer. He was told the room was empty and to collect the mini fridge for cleaning. We weren't thrilled considering we had already put our stuff in it and it hadn't been cleaned. Also, wasn't nice having someone walk right in without even announcing themselves. Had another instance in the morning with housekeeping ignoring our do not disturb sign and knocking on our door in the morning. I was able to call out from the shower before they came in at least. Other than those issues the hotel was fine. Seemed clean and it was a good price. I would not return at full price because of those horrible beds though.
Comment from Hotel Management
Aug 26, 2014 by Emily, Hotel Management
Traveler, hank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. Please know that we will use your comments about engineering and housekeeping to do refresher training with the teams. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangor, Maine

Great location.

Posted Aug 8, 2014
Pros: Location
Cons: Nothing
Location: Many chain and locally owned places to eat nearby. On corner of Rockside and Route 77. Easy to get to the airport.
Many places to eat near hotel. Printer in lobby actually worked and had paper (unlike most places I've stayed). Friendly staff.
Comment from Hotel Management
Aug 26, 2014 by Emily, Hotel Management
Helen, Thank you for sharing your feedback. I am pleased that you found the location convenient and that the business desk was stocked and helped to make your stay smooth. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South Independence
2 out of 5
by A verified traveler

Average hotel

Posted Aug 5, 2014
Not worth the money......would not recommend this hotel. We had to stay there since every other hotel was completely booked out.....
Comment from Hotel Management
Aug 26, 2014 by Emily, Hotel Management
Traveler, Thank you for sharing your feedback. We strive to exceed the expectation of every guest stay stays with us and I regret that we missed the mark during this visit. We look forward to regaining your trust during future travels. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South Independence