Ratings based on 347 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
70% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified travelerfrom Detroit

Posted Apr 8, 2015
Pros: The hotel staff was courteous and met our expectations.
Cons: The carpet could use a deep cleaning, though it was cleaned daily to remove loose dirt. The continental breakfast was more limited than similar hotels
We stayed here two nights during our visit to sites in Kirtland and Cleveland. It is in a convenient locations with reasonable rates.
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick Overnight

Posted Mar 22, 2015
We stayed for a quick night while on I-90. For the price it was perfect, clean, not fancy, breakfast was fine. Would quick stop again.
2 out of 5
by A verified travelerfrom Schaumburg, IL

Fair hotel/cheap but not quality

Posted Jan 2, 2015
We had to ask for hand and bath soap. Conditioner was not available and while we were staying there we got a 1:30AM accidentally fire alarm. Breakfast was ok, but no attached restaurant. I was disappointed.
Comment from Hotel Management
Jan 11, 2015 by Manager, Hotel Management
Hello Brett, We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel. I apologize if we lacked in some parts of our service and amenities to you but we do hope that your overall stay with us was comfortable. We look forward to the opportunity to welcome you back and exceed your expectations.
3 out of 5
Recommended
for Couples
by A verified traveler

Economical with friendly staff

Posted Jan 2, 2015 on Hotels.com
friendly staff and an economical room
Comment from Hotel Management
Mar 14, 2015 by Manager, Hotel Management
Hello, Thank you for your generous review! I hope that you truly enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience!
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Nov 25, 2014 on Hotels.com
Comment from Hotel Management
Jan 31, 2015 by Manager, Hotel Management
Hello, Thank you for completing the survey for our hotel and for the positive feedback you gave us. We will continue to focus in our goal and provide you the best value services every time you stay with us.
2 out of 5
by A verified traveler

Posted Oct 24, 2014
Would not stay there again. Hotel staff is not helpful and border line rude. Very unfriendly place. Chose as a last resort option. Would not recommend.
Comment from Hotel Management
Oct 29, 2014 by Manager, Hotel Management
Hello, I regret that we failed to meet your exacting preference during your most recent visit. I will accelerate your feedback for evaluation. Trust that our management will call the attention of the team to verify what took place during your stay. Thank you for your business and we hope to serve you better in the future.
1 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Oct 4, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Hello, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I do hope you'll return and let us show you a far better experience.
2 out of 5
by A verified travelerfrom FL

run down needs work.

Posted Sep 23, 2014
Pros: Location
Cons: See above.
Location: N/a
Bathroom appeared to be a work in progress. Our first room had a waterfall from the ceiling in the room above. Breakfast room and offerings dismal. Room neat. Bed comfortable. Internet wireless non existent. Had to go outside to use my cell phone. Staff on arrival friendly and helpful.
Comment from Hotel Management
Apr 4, 2015 by Manager, Hotel Management
Hello A, Thank you for your choice to stay in our hotel. I apologize for the inconvenience you faced because of the bathroom. I will accelerate your comment so that our maintenance team can check and amend any problem/s to avoid further inconvenience. Your satisfaction is of great importance to us and we will do our best to make your next visit a better experience. We value your business.
2 out of 5
by A verified traveler

Posted Sep 23, 2014
There was graffiti on the wall. Room was dingy. Breakfast was disappointing.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Hello, Please allow us to address your concern about the room you were accommodated. Please provide us the date and the room number assigned to you. I will accelerate your reviews for verification and trust that we take our guests concerns seriously. Your concerns will not go unnoticed.
2 out of 5
by A verified travelerfrom New York

Passable for a night

Posted Sep 20, 2014
Pros: Proximity to the thruway was really, really nice.
Cons: Nearly everything about the quality of our stay.
Location: Proximity to I-90 was terrific, with a gas station next door to get you on your way in the morning.
There was a cigarette hole burned through the comforter in our non-smoking room. We were by no means expecting anything good for breakfast, and we were still really shocked at the nearly inedible breakfast served. The nighttime front desk staffer was dressed entirely unprofessionally, and though he wasn't rude, he also wasn't really cut out for the hospitality industry.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Hello Mr. Jake, I apologize for the inconvenience during your stay. I will accelerate your feedback on the quality of service you received during your stay. Trust that this will be evaluated addressed accordingly especially the breakfast served. Please know that your business is valuable to us. We will do our best to offer you better accommodation on your next visit.