Ratings based on 1,207 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Apr 16, 2015
Overall average. Pros - staff, location. Cons - Rooms are very small for a queen bed, variable hot water availability, restaurant food is terrible, as is the local clientele that frequents it. However it is Cleveland.
4 out of 5
Recommended
for Everyone
by A verified traveler

R-n-R Hall of Fame Induction week trip

Posted Apr 14, 2015
Pros: Front desk staff very friendly and accommodating. Location to R-N-R Hall of Fame.
Cons: Restaurant staff and choice. Cleaning crews working in VERY early morning (4am).
Location: Closest hotel the R-N-R Hall of Fame, Browns stadium, Science Center, Aquarium and waterfront cruises.
Nice facility. Walking distance to R-N-R Hall of Fame and waterfront. Desk, Bar and cleaning staff GREAT! Plan to eat out. Convenient shuttle service offered by hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Marshall, MI

Nice hotel close to Rock and Roll Hall of Fame

Posted Apr 13, 2015
Pros: Checking in early (before noon) started our stay out on a very happy note, even though we expected to have to wait for a room.
Cons: The elevators seemed a bit old and slow.
Location: Walk to Rock and Roll Hall of Fame, football stadium, science center, baseball field, basketball arena and Tower City and casino.
We arrived early for check in, but we're pleasantly surprised when our room was available. Warm cookies were given to us too. My grandsons were impressed. The big attraction for this visit was taking the boys (14 and 12) to the Rock and Roll Hall of Fame and also to a baseball game at Progressive Field. We walked to both. Hotel was in a great location. The staff recommended a restaurant for our lunch, The Winking Lizard. Food was great. A little noisy, but enjoyed by all. The breakfast buffet was just okay. I am not a buffet fan in general and this one gave me no reason to my mind. The boys also enjoyed the pool. All in all, we had a wonderful time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Good location. Lobby and room is smaller than I expected. Pillows and bedding are comfortable but sink smells. Coffee machine not clean. Pool is good for kids only.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Downtown Cleveland for sporting event. Had starbuc

Posted Apr 1, 2015
Great staff!! Small room but very clean. Had starbucks restaurant and bar. Provided shuttle to games.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, friendly staff

Posted Apr 1, 2015
If you check in to the executive level use the executive lounge and hope Sue is working she is excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Bloomfield MI

Nice location close to Rock n Roll Hall of Fame

Posted Mar 16, 2015
Nice hotel overall. We did find the breakfast buffet to be a horrible value. We appreciated the free shuttle to the museum due to rain. We were able to walk back so don't know how long of wait for shuttle return. Mattress was much to soft for our liking. Room was spacious as well as bathroom. Would probably stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, OH

Great hotel experience!!

Posted Mar 9, 2015
Pros: Rooms were up to date, and the beds were the most comfortable things in the world!!
This hotel was in a great location to all the attractions that we needed, it was very affordable, and the staff was great. I would suggest this hotel to any of my friends or family!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom M

nice stay

Posted Mar 9, 2015
however the pool was down the day we arrived one of the main reasons we chose that particular hotel. however we were compensated with a late check-out and enjoyed the hot tub the next morning.
2 out of 5
by A verified travelerfrom cleveland ohio

Hotel needs renovation

Posted Mar 2, 2015
All the furniture was stained. The maid services isn't good.