Dear Audra, Thank you for taking the time to write a review of your stay. We're pleased that our check-in process was satisfactory and that the room cleanliness met your expectations. However, we apologize for any concerns regarding the appearance of our staff and the lack of amenities in your room. Your comments regarding safety are taken seriously, and we will address this with our team to ensure all guests feel secure during their stay. We regret that we fell short of meeting your expectations and hope to have the opportunity to improve upon your experience in the future. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Jessica, Thank you for the review. We appreciate your feedback and regret that your experience did not meet your expectations. We continuously strive to improve our services and facilities to serve our guests better. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on a future visit. Sincerely,Hotel Management

Dear Helen, Thank you for choosing us and writing a review of your visit. We appreciate your kind words about our staff and are glad they provided a positive aspect to your stay. However, we sincerely apologize for not meeting your expectations with our property conditions and for any inconvenience caused by the cleanliness issues. Your feedback is crucial, and we will address these concerns immediately to ensure a higher standard of cleanliness and maintenance throughout the property. Feedback like yours helps us to keep working towards improvement. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Richard, Thank you for staying with us for the total eclipse event. We're glad that our accommodations met your needs for the night. However, we apologize for the inconvenience regarding the lack of a channel guide for the TV in your room. Your feedback is valuable to us, and we will address this issue to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope this minor inconvenience did not detract from your overall enjoyment of your stay. Should you choose to stay with us again in the future, we will strive to provide an even more enjoyable experience. Thank you for your patronage.Sincerely,Hotel Management

Dear Monique, Thank you for staying with us and sharing your review. We sincerely apologize for the unpleasant odor and cleanliness issues in your room. This falls far below the standards we aim to uphold for our guests, and we take your feedback seriously. We will ensure immediate action is taken to address your highlighted issues, including thoroughly cleaning and maintaining a comfortable and fresh environment for all guests. Please accept our apologies for any inconvenience caused, and rest assured that we are committed to making necessary improvements. Safe travels!Sincerely,Hotel Management

Dear Ross, Thank you for choosing Extended Stay America! We're pleased to hear that our hotel's location and pricing met your needs for your business meeting. Your satisfaction is our priority, and we look forward to accommodating you again in the future. Safe travels!Sincerely,Hotel Management

Dear Michael, Thank you for choosing us and sharing your review. We sincerely apologize for the unsatisfactory condition of your room during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Please know that we take cleanliness and guest satisfaction seriously and will address these issues immediately. Your feedback is invaluable to us, and we will take steps to ensure that similar incidents do not occur in the future. Thank you for bringing these concerns to our attention, and we hope you'll consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Claire, Thank you for choosing us. We sincerely apologize for the disappointing experience you had at our establishment. Your comfort and satisfaction are paramount to us, and we regret that we fell short of meeting your expectations with the cleanliness and breakfast offerings and any inconvenience caused by the noise. We are actively addressing your issues, including the cleanliness and amenities provided. Please know that your feedback is invaluable, and we are committed to making necessary improvements to ensure a more pleasant stay for all our guests. We hope to regain your trust and provide a more positive experience.Sincerely,Hotel Management

Dear sandeep, Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we're glad to hear that it was average overall. Providing a satisfactory stay for our guests is important to us, and we're committed to continually improving. We value your input and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Pablo, Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by other guests during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by disruptive behavior. We take such incidents seriously and have measures in place to address them promptly. Please know that we are committed to ensuring a peaceful environment for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future. Sincerely,Hotel Management

Dear Samantha, We appreciate your feedback and apologize for any inconvenience caused by the condition of our property and the smell in the lobby at Extended Stay America. Rest assured, we take these concerns seriously and are actively working to address them. Your satisfaction is important to us, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear James, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

Dear Dongjing, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

Thank you very much for posting a review of your stay. We want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

Dear Jihad, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Cynthia, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. While we are not a full-service hotel, we are centrally located and pride ourselves in offering clean and well-appointed accommodations for our guests’ comfort. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for your comments. We hope you will choose us again whenever you visit our city.Sincerely,Hotel Management

Dear Devin, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please allow us to look into the matter further to understand what went wrong. Meanwhile, to receive the best possible assistance, we recommend reaching out to the hotel as soon as possible with any additional queries or concerns. We will be more than happy to help you out. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

Dear Cesar, Thank you for leaving us a review. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Peter, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Melissa, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay and have shared your feedback with our housekeeping team to take quick action. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. Thanks for staying with us and sharing your feedback. Sincerely,Hotel Management

Dear Brendon, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Januery, We apologize for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management

Dear Joseph, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience with the room delivered to you on arrival. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear David, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We take safety precautions such as these very seriously and will have our property engineer inspect all our suites. We sincerely apologize for the inconvenience this caused you. Thank you for your understanding, and we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear William, We apologize for the inconvenience you experienced with our breakfast offerings. Our goal is to provide a satisfying dining experience for all our guests, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention, and we will address the issue with our staff to ensure better communication and service moving forward. We value your feedback and hope to have the opportunity to make it up to you during a future stay. Thank you for being so understanding.Sincerely,Hotel Management

Dear Kyle, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience with the room delivered to you on arrival. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Patrick, Thank you for the fantastic feedback. It's nice to know your suite felt like your own apartment! As an extended-stay hotel, we offer more apartment-like amenities since many of our guests stay with us for weeks and appreciate the comforts of home on the road. We hope to welcome you back soon to Extended Stay America. Sincerely,Hotel Management

Dear Terri, Thank you for your kind review of Extended Stay America. We are thrilled you found our property nicely kept and enjoyed your room. It's wonderful to know you had a positive experience during your stay. We appreciate your loyalty and look forward to welcoming you back. Please let us know if there's anything we can do to make your next visit even more enjoyable

Dear Vanitha, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Corey, Thank you for choosing us and for taking the time to evaluate your stay. Please accept our sincere apologies for the housekeeping oversight you experienced. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management

Jaimarie,We are so excited that you enjoyed your stay with us! we hope to see you back in the future!

Dear Vince, Thank you for your kind review of Extended Stay America. We are thrilled you found our property nicely kept and enjoyed your room. It's wonderful to know you had a positive experience during your stay. We appreciate your loyalty and look forward to welcoming you back. Please let us know if there's anything we can do to make your next visit even more enjoyable.Sincerely,Hotel Management

Dear Jeffery, Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience and frustration caused by the oversight of our housekeeping team in failing to empty the trash can in your room. We take cleanliness and guest comfort seriously and regret that we fell short of your expectations in this instance. Please rest assured that we will address this with our housekeeping team to ensure that this does not happen again. We value your feedback and appreciate your understanding in this matter. We hope that you were otherwise able to enjoy your stay with us, and we look forward to the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience.Sincerely, Hotel Management

Dear Margaret, Thank you for staying with Extended Stay America and leaving your feedback. We are glad you enjoyed most of your time here, and we appreciate you highlighting our convenient location close to various shopping and restaurants. It was a pleasure having you as our guest, and we hope to welcome you back soon for another seamless experience.Sincerely,Hotel Management

Joseph,We are so glad you enjoyed your stay with and hope to see you in the future!

Dear Shanel, Thank you for choosing us. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Thank you for your feedback, which is much appreciated. Being an extended-stay hotel, all our rooms have a fully equipped kitchen with a fridge and ice trays. So we don't have an ice machine on our property. We are sorry for this disappointment. Please allow us to better your experience with us whenever your travels bring you back to the area. Sincerely,Hotel Management

Dear dana, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

Dear Corrine, Thank you for staying at our hotel and letting us know we have room for improvement. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. However, we appreciate you recognizing the service provided by our associates. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Sonja, We appreciate you choosing our hotel for your visit to Cleveland. Our team works hard to deliver clean and comfortable accommodations to our guests. Therefore, we apologize for our oversight in preparing your suite and the inconvenience this caused. We have shared your feedback with our housekeeping and pest control team to ensure your room is inspected professionally for any lacking aspects. Thank you for your patience and for bringing your concerns to our attention. We will continue working hard to serve our guests better in the future and hope you will return to experience our hotel at its best.Sincerely, Hotel Management

Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again very soon!